Technology Management Plan

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Technology Management Plan
Paper, Order, or Assignment Requirements

Individual Project I-2
1. Title
Technology Management Plan
2. Introduction
You have been selected to be the acting CIO for a subsidiary of Largo Corporation called Rustic Americana. Its primary products include arts and crafts that reflect the history, geography, folklore and cultural heritage of the United States. It specializes in direct marketing and sales through its call center. Sales are through a web store, a brick and mortar store, and a direct mail catalogue. All services are housed under one roof that include warehousing, order fulfillment, shipping, corporate management and operations, and the call center. The success of the company hinges on its eye-catching direct mail catalogue and the unique product line.
Unfortunately, annual sales have declined over the years due largely due to internal issues. The previous CIO was terminated some say due to incompetence primarily related to the underperforming call center. In addition, speculation swirled around the activities of the CIO. He was often absent from the building. He secluded himself behind the closed door of his office. Associated rumors mounted, and it was believed that he was running a consulting business on company time. When the Rustic Americana CEO asked him about this during a formal review, the CIO answered that it was a weekend hobby that kept him abreast of emerging technologies. The CEO asked him if one of their competitors was a client and he vehemently denied the accusation. She was certain that the CIO was not being entirely truthful with her.
Call Center Operations
Managing a call center demands a wide range of skills including managerial, troubleshooting, patience and being cool under pressure. Knowledge of computer and communications skills is helpful but most call centers have a technical support division. The call center manager is Prisha Khan – she has been in the job for about 2 months.
The customer service representative (CSR) in the call center responds to a call for product. On the customer management system (CMS), the CSR collects and directly enters customer information; on a separate inventory management system (IMS), the CSR looks up the product, and verifies if the warehouse has it in stock. If it does, the order is entered on the CMS, and the CSR decreases the inventory on the IMS. On the CMS, the CSR creates an order fulfillment ticket that is automatically shuttled to the warehouse processing clerk who prints it and then generates the shipping label. The shipping label is prepared through a web-based system through either UPS or USPS, which also produces a tracking number used by both the company and the customer. The processing clerk enters the shipping costs and tracking number into the CMS. The customer is billed when the order ships.
The warehouse crew uses bar code scanners to track merchandise; once the order is selected, it moves along a conveyor to a shipping clerk who packages the order, affixes the shipping label, scans the bar code, and places the package into a bin for delivery pick-up. The final scan automatically enters the dollar amounts into the system for billing.
An old UNIX system is used to manage inventory. Data input clerks entered information on new merchandise into it, CSRs referred to it for product data, and if the product was on hand, it produced an order processing form which was sent to the warehouse for processing. The CSR could reduce the inventory through the terminal on their desk. The problem they experienced was a refresh rate on volatile inventory. It was a common occurrence that a customer would be told the product would ship when it was in fact depleted by other CSRs.
There were conflicting views on the party responsible for upgrading the systems. The former CIO believed the call center manager needed to take the lead on upgrading operations, while the call center manager complained that this was an IT problem and she could not tolerate downtime. To add to the fray, the Chief Financial Officer balked at the cost associated with this investment. The CEO did not feel the urgency and leaned to the CFO for advice.
Staffing the call center is the responsibility of the call center manager. Ms. Khanuses past volume experience to make sure there were sufficient CSRs on hand. She kept a list of “on-call” CSRs for unanticipated business. Her staffing limit was the number of stations with computer access to the servers. The call center uses a Cisco Voice over Internet Protocol (VoIP) phone system. The phone system runs on two standalone servers — one for call routing and the other for voicemail. There is a dedicated toll free number into the center, and the system is programmed with an auto-attendant to direct calls. The volume of calls is a problem, and the number of lines is less than the number of agents available to take calls during high volume periods. This is because there is a per-trunk monthly service charge and the call center cannot adjust the number of trunks based on periodic demand. When the caller is placed in queue, the standard practice is to limit the length of the average call to six rings. The phone system requires a local coaxial cable Internet service to supply broadband. Phones are connected to the network architecture using standard Cat5 copper cabling which routes phone traffic to the call center.
Under this approach, there have been issues with “quality of service.” The former CIO was fond of saying “problems with the cable company” when things went wrong. There was no effort to track downtime. During these “downtimes” the entire call center becomes idle and revenue is lost. Because the Internet is tied to the same cable service, web services were also down. The Rustic Americana CEO felt that the lack of access discouraged new customers, but no data was collected to indicate a correlation between downtimes and sales decline.
Inside the building there is an application server, a server for Microsoft Outlook email, the web server, and the typical complement of routers and switches. The former CIO used a variety of hardware from different vendors. When broadband cable services are up, bandwidth is not a problem, except when the former CIO allowed employees to stream movies during their breaks to boost morale. Employees routinely used their workstations to check personal email, and to manage their social networking accounts. There was a problem with one employee posting unflattering comments about the company that resulted in a severe reprimand.
The data systems for the call center are setup as follows. The center has two data servers. One data server has a UNIX operating system, and it runs Oracle database technology. The second server is a Microsoft operating system, and it runs SQL database technology. The two data servers are accessed via 40 workstations in the call center. It is staffed 24/7 but is closed on major holidays. The call center also contains 10 additional older workstations, which are used by data input clerks to update inventory when ordered and upon arrival this inventory was verified and bar code tagged with local stock inventory labels.
CSRs use a “homegrown” customer support application developed in house which uses a generic Oracle Forms interface. The former CIO did not believe in “bells and whistles” of modern Customer Resource Management (CRM) systems — besides, the Director of Marketing did not understand the value of CRM, the CFO was not persuaded to make the software and hardware investments, and the Rustic Americana CEO held stereotypical, non-strategic views of customers. The inability to do their required work was a constant complaint of agents. Moreover, there is no technology infrastructure in place to support mobile computing such as staff use of tablets or (more critical) a wireless interface on bar code scanners used in the warehouse.
Your Role as Acting CIO
You should frame your work around understanding the mechanics of enterprise technology management beyond the need to specifically recommend the replacement of antiquated yet functional systems. You should strive for an alignment of technology with the business needs.
You have been asked by the Corporate CEO to fix the problems created by the former CIO’s perceived mismanagement of the IT operations and resources. In particular, you need to address the numerous complaints about the call center regarding its poor service such as delayed shipping and failure to notify when a product is out of stock.
The CEO asked that a plan be prepared and presented for effectively managing the company’s IT operations – specifically its call center. Within Rustic Americana, there is a Chief Financial Officer, a Director of Marketing, a Direct Sales Director and the usual departments. You are the “acting” CIO, and as such, you have your own staff of ten which includes an assistant who handles staff management and equipment orders, a network engineer for each of the three critical systems, a systems analyst, a web server programmer, and four desktop support technicians.
This learning activity focuses what it takes to manage technical operations. You will learn about creating reliable feedback mechanisms for difficulties at all levels of enterprise Information Technology interface. This includes timely discovery of technology related issues, resolution of these issues, creating a culture of trust and dependence, informing staff of your activities, and developing strategic plans for reducing bottlenecks in the future.
Understanding technology management is important to an IT professional because in this environment, as would be true of most corporate environments, computer-based information systems are at the core of an efficient and competitive service delivery. Effective leadership requires the identification of problems, the resolution of those problems, an eye on the future of the corporation and its profit, and transparency through communication with peers and subordinates.
3. Steps to Completion
1)Analyze the Situation
First review and analyze the business and IT operations of the call center. Break down the entire process into smaller parts and analyze these parts. If necessary draw a sketch.

In general, here are some typical questions one should consider as part of the analysis:
1. What is the business model for the corporation?
2. Where is technology strong? Where is it weak?
3. How do we manage capacity both in terms of our computer system’s capacity (and response time and fault tolerance) and our staffing capacity (does the work performed full occupy the expertise for which it is paid?).
4. What is our sustainability policy?
5. What is our technology innovation strategy?
6. What is our level of contract support? How are contracts evaluated for their full value to the efficiency of the corporation?
7. How are problems solved within the corporation?

Next identify key issues and challenges. Beyond technical concerns, there are also managerial issues that need to be addressed.

Deliverable: Capture this information in an issue matrix which is a table that lists, categorizes and prioritizes these problems (High, Medium, and Low), that assigns responsibility for the problem to internal staff, to contract support, or to others (specify these individuals) and contain other information you feel relevant. This will be shown to management so they will readily identify and understand the key concerns. Use your creativity.

2)Identify Best Practices
Research current best practices relating to technology management practices including operational improvement approaches. You can start with these U.S. Government Accountability Office (GAO) information:

http://www.gpo.gov/fdsys/pkg/GAOREPORTS-T-AIMD-97-38/pdf/GAOREPORTS-T-AIMD-97-38.pdf
http://www.gao.gov/key_issues/leading_practices_information_technology_management/issue_summary
http://www.gao.gov/assets/670/663051.pdf

Also, key management best practices are listed in Chapter 2 of this reference: https://books.google.com/books?id=49OC_fPnOhcC&printsec=frontcover&dq=management+best+practices&hl=en&sa=X&ei=Nz5FVZWOGsengwShlIDQBA&ved=0CF8Q6AEwCTge#v=onepage&q=management%20best%20practices&f=false

Also identify people management skills needed to have an effective operation.You can begin with this link: http://www.forbes.com/sites/victorlipman/2014/06/09/6-tips-for-managing-people-who-are-hard-to-manage/

Understand ethical requirements for individuals in an organization. You can review what is in our textbook. Here is an article about the subject:
https://www.aitp.org/news/93013/How-Ethical-Theories-Apply-to-IT-Professionals.htm

Deliverable: Prepare a best practices report that addresses the key findings from this step. This will be shown to corporate management. Minimum length: 450 words.

3) Select Applicable Operational Improvements

You are to identify what is needed for managing the call center. You use all of your staff as a team to identify solutions (Note: you may request for new positions on your staff but you cannot exceed your current number of slots).
You have a sense of the problems; now document the best practices which, if implemented, generate a computing environment more stable, reliable and innovative and help in resolving the challenges you have set as top priorities facing your corporation.
Specifically, identify needed operational improvements applicable to Rustic Americana’s call center with a set of recommendations. Among other approaches, explore the use of ITIL to provide customer-centric IT services. Here is a good starting resource: http://www.best-management-practice.com/gempdf/itsmf_an_introductory_overview_of_itil_v3.pdf

Here is an introduction to call centers: https://books.google.com/books?id=0ZdG1qF2XvYC&printsec=frontcover&dq=call+center+management&hl=en&sa=X&ei=TUFFVY_jHomoNvemgAg&ved=0CD8Q6AEwAg#v=onepage&q=call%20center%20management&f=false

Also, be sure to address ethical behaviorbased on concerns raised in this learning demonstration. This has been a major concern in Largo Corporation because of recent unethical corporate practices that has been in the news recently.

Also address needs for the support, renewal, and sustainability of a call center technology.Be sure to specify effective day-to-day practices needed to manage operations.

Deliverable: Develop an operational improvement report that summaries the key requirements discussed above. Minimum length: 550 words.

4) Document Findings and Recommendations

Document key findings and recommendations in a presentation to your executive team (e.g., CEO, CFO, and Director of Marketing). This presentation should document the issues and solutions identified earlier.
Deliverable: Final presentation
The presentation should consist of 10-15 slides. It should include audio narration (directions are found at: https://support.office.com/en-au/article/Add-narration-to-a-presentation-0b9502c6-5f6c-40ae-b1e7-e47d8741161c). The narration should also be captured in the slide notes.
As an alternate method of delivery, you can create a video using YouTube Capture (https://www.youtube.com/capture) or a similar tool.
4. Deliverables
1) Issue matrix
2) Best practices report
3) Operational improvement report
4) Final presentation

 

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Describe the decision-making process.

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Management
Paper, Order, or Assignment Requirements

using APA style formatting. Students will conduct a managerial analysis on a company of their choice.

Don’t forget to include your references and to use proper citations within the paper.

Papers without references will automatically lose 15 points.

Topics: An in-depth managerial analysis of a selected organization, e.g., a corporation, company, firm or association (ideally, an organization in which you have some interest in joining as an employee or associate or is currently working).

Headings to include in your paper. See guidance below:
What is the mission of the organization?
What planning methodologies are utilized?
Define and assess the organization’s strategies.
Identify its customers and/or constituents; and its competitors.
Describe how the firm is organized.
Note the formal structure (organizational charts); also what informal entities exist?
Describe the decision-making process.
How does the organization manage change?
What is the leadership style?
Who are the organization’s heroes?
Describe the motivational environment.
Assess the effectiveness of the organizational communications.
Comment on the processes for control
Note the type of controls.
Describe the financial controls.
Describe the operational controls.
What role(s) do information systems play?
Evaluate any innovative managerial practices.
How is entrepreneurship encouraged?
What ethical dilemmas are faced?
What sources of “employee empowerment” are utilized?
Role(s) of technology
Assess your interest in joining the organization.
Why or Why Not?
How?

 

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Do the Key Analysis and Key Synchronization under Repository Menu

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IT, Web
Paper, Order, or Assignment Requirements

All information systems create, read, update and delete data. This data is stored in files and databases. To fully exploit the advantages of database technology, a database must be carefully designed. Database design translates the data models that were developed for the system users during the requirements analysis phase into database structures supported by the chosen database technology. Subsequent to database design, system builders will construct those data structures using the language and tools of the chosen database technology.

The goal of this milestone is to create a relational database schema. Use Petrie Electronic designing Databases (352-353) to transform your logical data model into a relational database schema for the ACCESS database engine. Make sure to address questions 1 through 7 on page 353 and then define all your entities, attributes, and relationships in Visible Analyst repository. You need to:

Normalized your logical data model using the Analyze option under Diagram Menu item and submit your normalization report .
Do the Key Analysis and Key Synchronization under Repository Menu and submit your reports.
Generate data base schema for the ACCESS data base.
Copy and paste the schema in your word file for submission.
Note: Visible Analyst does not show the physical characteristics of the attributes beyond identifying foreign and primary keys on an ERD. So you do not need to show it in the ERD. However, in order to come up with the DDL, you need to define all your entities, attributes, and relationships in the Visible Analyst repository and then use the Visible Analyst to create your ACCESS database schema.

 

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1) In Apology, Socrates is on trail for a set of charges. A. Explain the charges brought against him. B. Recount his defense. C Using your knowledge of Socrates from the several dialogues you’ve read, do you think the Athenians were right to consider him a danger to society? Why?/why not?

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The PDF of apology is in the link below please.

http://www.sjsu.edu/people/james.lindahl/courses/Phil70A/s3/apology.pdf

Requirements:

1) You are to use no sources outside of our assigned texts and your class notes.

2) You must site your sources clearly (I don’t care the method, just so long as I can look them up easily).

3) You must email me your paper in a Word document or some similar editable format (NO PDFs!).

4) The paper must be between 3-4 pages long (double spaces, 12 font, etc).

ESSAY QUESTION

 

1) In Apology, Socrates is on trail for a set of charges. A. Explain the charges brought against him. B. Recount his defense. C Using your knowledge of Socrates from the several dialogues you’ve read, do you think the Athenians were right to consider him a danger to society? Why?/why not?

 

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You have to keep a “travel diary”–that is for each stop on the way (a URL), you need to list that “stop”, provide an active link to the URL, and tell in a sentence or two what you discovered there. You do this for each link from here on out to the end of your journey. Be sure to make a minimum of 10 stops (URLS).

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This is your turn to explore in more depth a topic you might have found interesting . This exploration is to be “free flowing” –that is, you begin your journey at destination Google. Do a search on your topic. Pick a site or two that looks good…then begin just clicking on links, or modifying your search. Just see where you are taken. See what interesting things that come up. You don’t have to stay focused on your topic of choice. That’s your springboard, so to speak.

Resources
Your textbook as well as the WWW.

Grading Criteria

  • You have to keep a “travel diary”–that is for each stop on the way (a URL), you need to list that “stop”, provide an active link to the URL, and tell in a sentence or two what you discovered there. You do this for each link from here on out to the end of your journey.
  • Be sure to make a minimum of 10 stops (URLS).
  • When you get to the end of your journey, wherever that may be, take a moment to reflect back and summarize what you’ve learned.
  • Post your journey with at least 10 stops AND your reflection paragraph on what you learned on the forum for this assignment in the Discussion Board section of BlackBoard.
  • IMPORTANT: DO NOT make your journey a cut and paste exercise from each website. FOR EACH STOP, you must use your OWN WORDS to tell what you are seeing and learning. Include your feelings, reactions,thoughts, emotions etc. WRITE IN FIRST PERSON point of view.

THE TOPIC TO DO THE JOURNEY ON IS ALL ABOUT THE MAYAN CULTURE… location, literature, universe etc.

  • Posted: A Year Ago
  • Due: 05/11/2017
  • Budget: $10
 

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How does student choice and student/facilitator relationship impact the creative learning environment? How does this interaction lead to a sense of community within that setting?

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Please write 1-2 paragraphs for questions 1 and 2

Write NO MORE THAN 3 paragraphs for question 3

1. How does student choice and student/facilitator relationship impact the creative learning environment? How does this interaction lead to a sense of community within that setting?

2. Elaborate on the statement – Creativity does not occur in isolation. Explain and support your information with evidence from the text ( or use references from readings outside of class – must be peer-reviewed resources/references)

3. By creating an environment that encourages risk-taking, brainstorming, elaboration and problem solving, one can foster skills within the mind of an emerging creative thinker. Discuss those elements that can be fostered and explain how YOU would use these in a setting with youth. Be specific on how you would use.

 

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Each weekly assignment/small project should have the following sample format: Use APA format with a separate centered cover page, double-spaced typed sentences and citation bubbles where you use your resource materials, and a separate reference page with at least one APA-formatted resource.

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What constitutes a family?

Before beginning, refer to the Sample APA Paper in Course Home as a guide for each weekly writing assignment and Small Project assignments.

Each weekly assignment/small project should have the following sample format:

  1. Use APA format with a separate centered cover page, double-spaced typed sentences and citation bubbles where you use your resource materials, and a separate reference page with at least one APA-formatted resource.
  2. Title for your cover page and writing topic of at least one page is: What constitutes a family?Include/describe how communication, ethnicity, and economics affect family member interaction.
  3. You must notate the total TIME ON TASK for the assignment, or points will be deducted for the missing time.
  4. Save your writing assignment to your computer’s document file as a Word or RTF attachment, and upload it. If you need assistance contact Tech Help.
  • Use this or similar format for each weekly writing assignment and small project.

Be thorough and provide additional research citing real-world examples.

 

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Identity or what we identify with can also be influenced by the technology of the time. For example, in Martin Luther’s time his ideas and writing grew and spread into large movements against the Catholic Church by one of the newest technologies of the time – the printing press. Without it it would have been hard, if not impossible, for his words and ideas to reach as big an audience as they did. Today, television, phones, and the internet have done much the same thing for others in spreading their religious identities and ideas, but of course with much more speed and scale. 

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Week 3: POWER or AUTHORITY (20 points – due SUN 10/29 – minimum word count 350). Based on all assigned reading in Week 3.

For full credit, this assignment requires:

  • A basic heading including your full name, the assignment title, and the date, in an Microsoft Word document. 
  • Category heading–no other title or subheading (e.g. for CA 1: IDENTITY).
  • A thesis (FIRST) sentence that contains some permutation of the category you are analyzing. For instance, if you are writing about IDENTITY and I don’t see those words or some permutation of them in the first sentence, you will not make above a B on this paper. Make sure this sentence makes sense and that it introduces the main examples you want to write about. Avoid general statements about the category you are analyzing.
  • Use the assigned category throughout your analysis and use bold text to highlight those words.
  • Specificity. For full credit, locate yourself in time and place somewhere in the first two sentences. Beyond that, you must avoid all vague statements. Be specific and give examples.
  • Focus on religion in America. I don’t want to read any general, vague statements about identity or authority or human bodies (etc.) in general. We are studying religion in a particular context, so everything you write should have to do with religion in America.
  • Precisely ONE quote from Morone–no more–is required. You may also quote precisely once from Pasquier, if you wish. Other than that, paraphrase and cite with the author’s last name and the page number on which the quote is found. (Example: (Morone, p. 107). As another example, if you use the Kindle edition of a textbook, cite both quotes and paraphrases like this: (Morone, Kindle Location 2351). NOTE: That parenthetical citation belongs INSIDE the period that closes your sentence.
  • Omit reflections about your reading process. (Example: I do NOT want to read things like, “While I was reading the chapters in Morone this week, I thought…”
  • Omit personal opinions.
  • College-level writing. (See https://courses.lumenlearning.com/boundless-writing/chapter/introduction-to-college-level-writing/ for one guide to the definition of “college-level writing.”)
  • Substance. Shallow and or vague will get you a D. Give specific substantive examples.
  • Focus on the assigned category as the main framework for your analysis. (Those words must occur multiple times in your analysis.)
  • Thoughtful analysis, clarity of argument, depth of insight.
  • No rhetorical questions or obvious questions that you should know the answers to if you have read the textbook/s.
  • Essay format. Absolutely NO bullet points.
  • Complete, coherent sentences.
  • No run-on sentences.
  • Proper spelling and grammar.
  • No personal opinions. You may use I, but not to express an opinion.
  • No theological statements.
  • Submission as an MS Word attachment in Blackboard in the relevant SUBMIT folders. I will not accept any other format. If you submit this assignment in an OpenOffice, Google Docs, Pages, or any other format, you will get no credit. You do not have to purchase MS Word. You simply have to use a word processor that allows you to save your files as MS Word docs.

Examples(this is not the topic of this assignment, just an example of the format)

Example #1

IDENTITY

Our identity or identifying with a certain religion or not is influenced by our surroundings. In much of precolonial America and the old world religious identity was very much determined by the region in which people lived. As noted in the introduction and precolonial era section of chapter 11, the religious identities and beliefs of many native American tribes were largely influenced by their surrounding regions and what those regions provided to them. If farming was central to their geological location, then a belief grounded in nature and mother earth dominated their overall religious beliefs. The Hopi tribe of the Southwest are great example of this sort of belief system. Because they lived in predominately in Arizona’s dry climate and depended largely on their harvest of corn and other plants for their survival, instead of hunting. This focused most of their religious rituals on the much needed rain for their various planting seasons throughout the year. “The region’s harvest marked the ritual calendar that characterized their lives.” (Goff & Harvey, pg.332) is yet another example of their surroundings influencing their religious identity.

The Oglala Sioux tribe provides another great example of religious identity being largely determined by the group’s surroundings. The tribe’s main source of food in their region of the Great Plains was hunting buffalo. Therefor, their beliefs center around the buffalo itself and what it provides to them. They also viewed this animal as scared as it was “life-giving” to them. Even their creation story that they identify with has mention of a white buffalo calf. Their rituals center around hunting and killing the buffalo.

In Europe at this same time religious identity is also shaped by region, though maybe not in the same way as with Indian tribes in America. In Europe it was shaped by how far the Roman Catholic Church could reach and control lands. According to our text in chapter 11, because of this limited reach much of Northern Europe – Germany, Switzerland, the Netherlands, and England were largely Protestant and had broken from the Catholic Church. The further away from the Catholic Church a region was in Europe, the more diverse its form of Christianity and therefore religious identity seemed to be.

Identity or what we identify with can also be influenced by the technology of the time. For example, in Martin Luther’s time his ideas and writing grew and spread into large movements against the Catholic Church by one of the newest technologies of the time – the printing press. Without it it would have been hard, if not impossible, for his words and ideas to reach as big an audience as they did. Today, television, phones, and the internet have done much the same thing for others in spreading their religious identities and ideas, but of course with much more speed and scale.

Lastly, I must mention that identity does not only include those with religious beliefs, but also those that do not identifying with any form of organized religion. Atheists and others that simply do not have any religious beliefs also have their identity influenced by either their surrounding, education, science, or upbringing. In other words, they identify with not believing in a greater power, or their identity is being Atheists. Simply put, we all identify with either believing in something or not.

 

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Describe at least two personal examples or events in your life that illustrate the development of global citizenship based on the two outcomes you chose.

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Importance of Becoming a Global Citizen

Prepare: View the Globalization: What is Happening to Us (Links to an external site.)Links to an external site.? video and read the article A Model of Global Citizenship: Antecedents and OutcomesPreview the documentView in a new window by Stephen Reysen and Iva Katzarska-Miller (2013). Go to the Ashford Library and locate one additional source on global citizenship that will help support your viewpoint.
Reflect: Please take some time to reflect on how the concept of global citizenship has shaped your identity, and think about how being a global citizen has made you a better person in your community
Write: Use the Week One Assignment Template when addressing the following prompts:

· After viewing the video, describe how being a global citizen in the world of advanced technology can be beneficial to your success in meeting your personal, academic, and professional goals.

· After reading the article by Reysen and Katzarska-Miller, explain why there has been disagreement between theorists about the definition of global citizenship and develop your own definition of global citizenship.

· From the article, choose two of the six outcomes of global citizenship (i.e., intergroup empathy, valuing diversity, social justice, environmental sustainability, intergroup helping, and the level of responsibility to act for the betterment of this world) as stated in the article, and explain why those two are the most important in becoming a global citizen compared to the others.

· Describe at least two personal examples or events in your life that illustrate the development of global citizenship based on the two outcomes you chose.

· Identify two specific general education courses, and explain how they each influenced you to become a global citizen.

Your paper

· Must be 750 – 1,000 words in length (excluding title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site..

· Must include a separate title page (Links to an external site.)Links to an external site. with the following:

o Title of paper

o Student’s name

o Course name and number

o Instructor’s name

o Date submitted

o Running header with page numbers

· Must cite the two resources required to complete this assignment and at least one additional scholarly source from the Ashford University Library. Be sure to integrate your research (Links to an external site.)Links to an external site. rather than simply inserting it.

· Must document all sources in APA style as outlined here (Links to an external site.)Links to an external site. and here (Links to an external site.)Links to an external site..

· Must have no more than 15% quoted material in the body of your essay based on the Turnitin report. Reference list will be excluded from the Turnitin originality score.

· Must include a separate reference page (Links to an external site.)Links to an external site. that is formatted according to APA style

 

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