Conduct a mental health assessment, provide advanced supports, facilitate family and carer participation in the recovery process.

Mental Health
Assignment Requirements

Conduct a mental health assessment, provide advanced supports, facilitate family and carer participation in the recovery process.

Task 1 50 marks
Research indicates that the involvement of a carers and family members can aid in the recovery process for clients with a mental illness. Burge (2007) states that:

“When family & friends stay actively engaged the person with the mental illness is more likely to avoid some of the more devastating outcomes of the illness such as social alienation, interaction with justice systems, homelessness and the development of chronic relapse patterns”

Utilising the client/case study you have nominated from your workplace (or another service that provides assistance to consumers and carers), discuss the merits of Burge’s claim. Please include:

An example of a Recovery Plan that you have compiled (utilising the information and input of a person experiencing mental health issues) and that has successfully incorporated specific roles for family members and carers.
A description of your role in engaging, supporting, encouraging and reviewing/monitoring the involvement of carers in the client’s recovery process.
An evaluation of the client’s progress and the client’s and carer’s effectiveness of this involvement.
Task 2 50 marks
Utilising the same case study information, you must complete a report which includes the following:

Utilising the information and resources of other relevant practitioners, you are required to:
Plan, conduct, review and describe a comprehensive assessment with a person who is experiencing mental health issues. In conjunction with other relevant practitioners, you are required to formulate a relevant diagnosis, utilising a relevant and current DSM IV/V.

On the basis of the diagnosis formulated above, you are required to Design,implement and review a comprehensive Recovery Plan. Include in your response all the methods of support selected and evidence used to support the efficacy of these methods.
Evaluate the effectiveness of the recovery plan. Include in your answer a description of any barriers to recovery that were encountered and how these were addressed.

 

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Create an argument map based on the influence diagram presented in Case 1.3 and complete all the criteria provided in the exercise, beginning with this claim: “The U.S. should return to the 55- mph speed limit in order to conserve fuel and save lives.”

  1. Create an argument map based on the influence diagram presented in Case 1.3 and complete all the criteria provided in the exercise, beginning with this claim: “The U.S. should return to the 55- mph speed limit in order to conserve fuel and save lives.”
  2. Include in the map as many warrants, backings, objections, and rebuttals as possible.
  3. Assume that the original qualifier was certainly; indicate whether the qualifier changes as we move from a simple, static, uncontested argument to a complex, dynamic and contested argument.

(Note: Refer to Demonstration Exercise 3 located at the end of Chapter 8 for criterion 4.)

  1. Apply the argument mapping procedures presented in Chapter 8 to analyze the pros and cons (or strengths and weaknesses) of the recommendations that the United States should not intervene in the Balkans.

(Note: Refer to Demonstration Exercise 4 located at the end of Chapter 8 for criteria 5-7.)

  1. Write a one (1) page analysis that uses critical thinking to assess the overall plausibility of the claim: “The conflict in Bosnia is somebody else’s trouble. The U.S. should not intervene militarily.”
  2. Complete an argument map to illustrate your analysis.
  3. Include at least two (2) peer-reviewed references (no more than five [5] years old) from material outside the textbook to support your views. Note: Appropriate peer-reviewed references include scholarly articles and governmental Websites. Do not use open source Websites such as Wikipedia, Sparknotes.com, Ask.com, and similar Websites are not acceptable resources.
 

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complete daily diaries which require simple information regarding amount and quality of sleep, food and drink intake and exercise.

Practical Report
Assignment Requirements

This assignment is designed to give students a taste of what it is like to be a researcher/clinical health psychologist. Students will complete daily diaries (to be discussed in week 2), which require simple information regarding amount and quality of sleep, food and drink intake and exercise. This will be carried out for one week. Following this, students will form pairs and participate in a health psychology intervention based on behaviour modification principles. Specifically, in the tutorial (week 3), students will interview each other to identify a particular behaviour that they would like to modify. This will be done using a standard interview guide. They will also identify antecedents and consequences of the behaviour. Diaries will then be collected for a further week and any changes in behaviour will be quantified using a Single-Systems Design (to be discussed in the “Healthy Behaviours” Lecture).

After completion of the diaries, students will code, enter and explore the data from the diaries (e.g. making graphs). Only a basic, but thorough, level of data analysis is required. Use of multivariate statistics to support descriptions of results is not compulsory, but may be included if desired. Please note however, that complicated statistics are not a substitute for well-interpreted descriptive statistics (e.g. means, standard deviations etc). This will form the basis of the practical report. Students will have a choice on the specific aspects of data they present in their practical report.

Your assignment should be word-processed on A-4 size paper, font size 12, with a 3cm margin, and with 1.5 line spacing, and using only one side of each page. All pages must be numbered.

 

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List the steps involved in developing workplace procedures

Complaince
Assignment Requirements

instruction will be uploded

Please answer all work with in-depth accurate answers

Assessment Task Part A–Australian Privacy Principles

Q1. I have completed the Privacy Quiz in Webclass:

YESNO

Assessment Task Part B– Industry Codes

Q2. I have completed the Code of Practice Quiz in Webclass:

YESNO

Assessment Task Part C– Regulatory Bodies

Q3. I have completed the Regulatory Bodies Quiz in Webclass:

YESNO

Assessment Task Part D–Maintaining Organisational Compliance
Refer to section 2 in the Compliance workbook and conduct your own research and refer to workplace compliance procedures and source documents to answer these questions.

Q4. List the steps involved in developing workplace procedures

Type your answer here

Q5. How can an organisation check that staff are correctly implementing compliance requirements? Give 2 examples of how your organisation monitors / audits compliance.

Type your answer here

Type your answer here

Q6. In the finance industry, staff are often given strict rules in respect to authority and delegation levels. This is to prevent breaches of legislation that could potentially lead to serious losses.

A. Provide an example of how authority levels vary in your organisation.

Type your answer here

B. What systems or checks are put in place to ensure that staff are working within their designated level of authority?

Type your answer here

Answer the following questions about one of the main laws or compliance areas that impact your work. (other than the 3 areas covered in Part A)

Review all parts of the question before choosing an appropriate field that will enable you to answer all parts.

The laws or compliance area: insert its name here

Q4 How does that law affect your individual work responsibilities i.e. what things must you do to ensure that you have complied with the laws. Explain at least 2 key features and requirements of the legislation

Insert your answer here

Explain any requirements that the customer must meet for compliance

Insert your answer here

What workplace documents can be used to assist with compliancee.g. prompt sheets, forms, memos.

Insert your answer here

Assessment Task Part E–Writing Compliance Procedures

For this part of the assessment, you are required to interpret the sample procedure provided, and rewrite it so it is more user friendly. Refer to Section 2 in the Compliance 2014 workbook for assistance on processes to help you to interpret procedures.

Q7 Read the following sample compliance procedure and rewrite it so that it meets the following criteria:

Explains why the procedure is needed
Uses plain English
Clearly tells the relevant staff member what they need to do
Uses short, and clear sentences
Includes contact details for clarification

Your target audience should include staff new to a frontline role.

Start of Sample Procedure ………..

CUSTOMER IDENTIFICATION PROCEDURE

As part of Bank’s overall compliance with Anti-Money Laundering Act, it is the policy of bank tohave a clear and concise understanding of all bank customer practices in order to avoid

criminal exposure to the bank by any customer who would use the bank’s resources forillicit purposes. The objective of this procedure is to attempt to ensure the immediatedetection and identification of customers and any suspicious activity at the institution.

The bank recognizes that appearances can be deceiving. Potential customers of a financial institution may appear to be legitimate, but in reality could be conducting illicit activities through the financial institution.

The term “Customer” will include individuals, corporations, partnerships, trusts, and any signatory on an account.

The term “Account” will include deposit accounts, transaction or savings accounts, and credit accounts or other extensions of credit.

Accordingly, it is the policy of the bank to incorporate the following principles into its business practices:

When a customer calls to obtain account details over the phone the Operational Staff must conduct the 3 step identity confirmation process.

Failure by the customer to answer the 3 questions correctly will require them to answer a further 2 detailed questions. Failure to answer either of these means they will not be given information.

The questions will be prompted by the computer system and will include items like address, date of birth, mothers maiden name, last transaction…

Where a customer gets a question wrong that relates to their current address or phone number … Operational Staff must send the customer a change of details form. This is to be sent to the email address on system.

End of Procedure ………………….

Q7. Rewrite this procedure.

Insert your answer here

Q8. What is the best way/s to inform your work colleagues about this procedure ? Why is this the best option?

Insert your answer here

Q9. What would be the best approach if you identified that you and your work colleagues had in the past misunderstood the compliance procedure and had not been applying it. Justify your choice of action.

Insert your answer here

Assessment Task Part F – Compliance Case
Q10. Assume that you have been given the role of Compliance Officer for your organisation.Answer the following questions based on the most appropriate scenario for your industry from those listed below. Contact the College if none of these case study options are suitable.

Identify what staff may be doing wrong
Indicate the legislation or compliance obligation that is being breached
What actions or procedures could you put in place to stop this from happening?
What measures or audits would you implement to confirm ongoing compliance?
How would you explain the ethical considerations and how they impact on the compliance requirements
Give an example when you must involve/consult with your supervisor or other colleagues to ensure compliance (e.g. if above your authority or knowledge level)
What records need to be maintained to show internal compliance procedures were followed?

Scenario Option Chosen:Option 2: Collection Case Study

Insert your answer here

Option 2. Collections Case Study

Kristoff works as a self-employed Mercantile Agent in NSW. He is very effective at tracking down skips! A brilliant technique he uses is to find out the circle of friends that the person may have associated with and make contact with them. One of the ploys he uses is to leave his contact details pretending he is from the Lotteries Office trying to track down a winner.

If that doesn’t work – he makes sure the persons friends and neighbours know their friend is behind with their debt and tries to flush them out by embarrassing them. He also tracks down the debtors grandparents and pretends to be a long lost school friend of their grandchild.

He tells the story that if a debtor asks him not to go to their house so their family won’t find out – he only agrees if he gets a partial payment from them.

Assessment Task Part G–Training Strategies

Refer to section 3 in the Compliance workbook and conduct your own research and refer to workplace compliance procedures and source documents to answer these questions.

Q11. Refer back to the legislation you looked at in Q4.

Identify a range of 3 resources that could be used to “stay – up to date” about this legislation. List them and explain why they would be useful. Your list may include:

Web sites
Industry magazines
Subscription services such as CCH
Textbooks
Professional advisers who update you
Internal memos or circulars
Internal staff who can assist you

Insert your answer here

Q12. What internal and external training or other professional development activities can you undertake to stay up to date in compliance areas related to your role?

Insert your answer here

Q13. Who would be a good Mentor or Coach to help you learn more about a compliance area that impacts your job? What would make them suitable for this important role? If you don’t currently have one, describe the type of person and the experience they would have to be a good mentor.

Insert your answer here

Assessment Task Part H–Industry Codes

A key aspect of this unit is the ability to conduct your own research and interpret codes of practice. Conduct relevant research to answer these questions.

Q14. Complete the following questions –refer to real estate code practice

Industry Code of Practice

Investigate and explain what Industry Codes of Practice apply to your profession.
Supply a copy or look up where the Code can be accessed from e.g. webpage
Identify and explain in your own words the meaning of 3 significant aspects of the Code/s.
What actions are needed to ensure that you fulfil the obligations and requirements under the Code/s
How would you “audit” compliance of the code in your organisation if this was your responsibility

Insert your answer here

Q15. Complete the following questions – Refer to real Estate Sales QLD

Complaints and Dispute Resolution Procedures

Investigate and explain what Complaints and Disputes Resolution system requirements apply to your profession.
Look up what section of legislation or Code/s requires the complaints and disputes system to be in place.
Supply a copy of your process to us or tell us how it can be accessed from e.g. webpage
Identify and explain in your own words the meaning of 3 significant aspects of the System.
What actions are needed to ensure that your organisation fulfils the obligations and requirements under the system
Indicate what documents or records need to be maintained
Methods of recording evidence of ongoing staff training
Who are the key Roles / authorities that are involved in this process

Insert your answer here

Assessment Task Part I–Key Legislation

A key aspect of this unit is the ability to conduct your own research and interpret relevant legislation. Conduct relevant research to answer these questions.

Q16. From the list below, choose an option that is relevant to your role and attach your answer addressing all parts.

Chosen option:Option 6: Taxation Legislation – Real Este Sales QLD

Insert your answer here

Option 6. Taxation Legislation

Investigate and explain what Taxation legislation requirements apply to your profession.
Look up the main pieces of legislation that apply.
Identify and explain in your own words the meaning of 3 significant aspects of the requirements.
Identify 3 sources of information on the ATO website that would assist you or your clients to understand their needs
What actions are needed to ensure that you fulfil the obligations and requirements under these requirements

 

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Compare and contrast the DYB and GYB strategies in terms of the ability to sustain a business in the marketplace over the long term, to be competitive against rivals, and profitability.

Competition has, since the 90s, led to wider gaps between industry leaders and laggards. There are more “winner-take-all” environments and greater churns among industry sector rivals. We have witnessed sharp increases in quality and quantity of IT (Information Technology) investments. We’ve seen striking competitive dynamics, particularly in sectors that spend the most on IT. Some of the competitive dynamics models include the Destroy Your Business (DYB) strategy, the Grow Your Business (GYB) strategy, the Information Systems (IS) and strategic advantage, and the social business strategy.

Write a five to six (5-6) page paper in which you:

  1. Compare and contrast the DYB and GYB strategies in terms of the ability to sustain a business in the marketplace over the long term, to be competitive against rivals, and profitability.
  2. Examine the “cannibalization” strategy and determine if it is or is not a better strategy compared to the DYB strategy for growth, competitiveness, and market leadership. Provide three (3) business examples.
  3. Determine whether or not changes in business strategy should entail reassessment of IS. Provide three (3) reasons to support your position.
  4. Examine how firms can use social IT in alignment with organizational strategy and IS strategy. Consider collaborative capabilities, what, how, and who should use social IT for a social business strategy.
  5. Use at five (5) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
 

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Therapeutic Considerations – Describe factors to consider when conducting counseling with members of this cultural group. If applicable, present suggested models of treatment.

Cultural Group Report for Venezuelan People
Assignment Requirements

The aim of the paper is to provide information on a particular group of people, in this case, people from Venezuela.
The following is an outline for the report:

1. Historical Background – Give an overview of the history of the particular group. Include elements such as immigration, integration, pertinent customs, labeling, resources available to the group, lifestyle and relationships to other cultural groups. If the context of the cultural group has changed over time, describe those changes. Place emphasis on reporting how this group has been marginalized or oppressed.
2. Therapeutic Considerations – Describe factors to consider when conducting counseling with members of this cultural group. If applicable, present suggested models of treatment.
3. Self of Therapist – Present examples of possible personal challenges a therapist working with this population might experience. Present examples of personal challenges members of the cultural group might experience in a working relationship with a professional counselor. Discuss how the values and belief systems of both the therapist and members of this population could possibly conflict or work together collaboratively.

The report is to be made about Venezuelan people, the cultural group of people that are from Venezuela.

Use FULL APA Style. CORRECT FORMATTING. First page must have the Running Head in the header but nowhere else, INCLUDE ABSTRACT and do NOT put any references in the abstract. Use proper and scientific language and correct grammar and syntax. Do not use casual expressions or first person in the text and make sure to use politically correct and non-offensive terminology. This is supposed to be platinum quality. DO NOT USE FIRST PERSON. Always refer to the author in third person. Use sources to relate to everything that you say. Use sources that are from the year 2000 and on. The more recent the better. Make sure all references are cited in the text

 

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All-Weather Case 2.19 Audience Analysis Memo

All-Weather Case 2.19 Audience Analysis Memo
Assignment Requirements

Format: Use the memo format in the Doc Sharing area titled “Locker Appendix A Fig A.9 Memo Format”.

Length: 1-2 pages, not including attachments

References: None required

Audience for the Memo: Miguel and Linda

Background and Scenario: See the All-Weather Case 2.19 in the Doc Sharing area of the course or access the case by clicking here.

TASK:

As the text states, based on the information given in the All-Weather Case 2-19 and your reading of Chapter 2, you should perform an audience analysis for Miguel and Linda, and report your findings in a short memo to them. Specifically:
•Begin by finding out who their primary and secondary audiences are.
•Next, answer the six “audience-analysis” questions given in the chapter.
•Finally, identify three benefits that meet the criteria of good audience benefits as the chapter explains them.
•To sharpen your analysis, you may want to do a quick Internet research on Web-based performance appraisal systems.

How will this assignment be graded?

The criteria for excellence in this assignment are in four categories:
30%: Substance
25%: Organization
20%: Style
25%: Correctness

See the Writing Assessment Checklist for Project #1 in the Document Sharing area of the course for a detailed rubric for this assignment, which can also be a very useful checklist to make sure you’ve covered all of the bases for your memo!

NOTE:
1.Complete your assignment and submit it to the Dropbox labeled “Unit 1 — Project 1” by clicking on the Dropbox tab located in the upper-right hand gray menu bar.
2.Please make sure you put your name and the title of the assignment (e.g., “Project #1”) in the Dropbox and on the Memo itself, and always be as clear as possible in labeling your attachments (“jonesp1.doc,” for example, is easy to identify; “Project1.doc” could be anybody’s work).

 

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Key economic drivers in the host country

HR Joint Venture
Assignment Requirements

M016 Individual Assignment (4000 Words)

Structure of the Assignment:-

Deadline

The Brief:

End of Module Assignment – Evaluating an International HRM Strategy (Individual) (Unit 10)
Evaluating an International Human Resource Strategy

For this assessment you will take the role of a HR manager, taking part in an internal evaluation of your international organisation’s human resource strategy and as a result produce a recommendations report for the HR Director. Please select an appropriate MNC of your choice. Your audit is from an ‘HR’ perspective as it is likely that the business will establish a joint venture in the new market which will require some staff to be recruited locally and also the relocation of some expatriate staff from within your organisation to manage the new venture alongside those of your joint venture partner. Evaluating an International Human Resource Strategy Your report should highlight the HR functions as listed below

company name: MARS- the joint venture I choose is in Canada, if your specialized in a different country please advice me,

Your report will highlight the following HR functions:

1. Recruitment and selection

2. Training and development

3. Reward management

4. Performance Management

5. Employee Involvement

In addition the report should include:

The purpose of the report

– a brief overview of the selected sector for the last five years its developments and challenges & future needs:

-text citations, bibliography & appendices.

This assignment will assess all the learning outcomes for this module. To help you address each learning outcome a brief explanation of what your tutors will look for in your assignment accompanies each learning outcome below:

Your data response should include an analysis, using both qualitative and quantitative data, of the following:

• Key economic drivers in the host country
• A comparative analysis of HR systems globally
• Organisational issues that influence the development and implementation of HRM strategy
• Parent country issues that influence the development and implementation of HRM strategy
• Cultural issues that influence the development and implementation of HRM strategy (Cross cultural training for Expatriate and the social aspect of the host country in the pestle analysis)
Please use the following structure as a guide to the content your tutor(s) will expect to see in your assignment based on the learning outcomes being assessed.

Indicative content

These elements to this assignment as follows:

Executive summary – provide a brief outline of the purpose of the assignment.

introduction: a brief overview of the selected sector for the last five years its developments and challenges & future needs: such as Globalisation, recession, advanced technologies consumer behaviour had an impact on the economy in the last five years then relate it to the industry selected.

L01: Critically evaluate the international business environment in the host country (——-). You are required to present an analysis (max 600 words) using one of these models (1) PESTLE Analysis, (2) Porter’s Five forces or (3) Value Chain Analysis which will incorporate a brief overview of your chosen sector within the last five years of the sector selected. In addition a company profile of the selected company.
For this learning outcome we are asking you to provide a brief company profile of your selected company. The company can be located in any part of the world but it should be a multinational company, the purpose is to use the company as a business model for discussion. By examining the company’s profile, its aims, goals, international intentions you will be able to make a link between the HRM strategy & the overall business strategy. Establishing this link will help to identify gaps in actual employee performance over expected performance which will enable you to make your recommendations later in your report.

L.02 Evaluate the main HRM theories and models in relation to economic drivers

For this learning outcome we want you to explain the recruitment process within the company selected. You will not have access to detailed information here but by examining the company’s website including its “about us pages” “recruitment/vacancies” pages, its annual report & any other publicly available documents you should be able to gather sufficient information to identify what method of recruitment & selection the company uses ie online applications, handwritten cover letters, CV format, aptitude testing, etc. Gathering this research will help you to provide a brief explanation of its recruitment, training, reward & participation practices & strategies.

You can gain yet more information from reading any job descriptions and remuneration packages it might advertise either on its website or through recruitment agencies. When you have completed your research of the company’s recruitment process you will be able to analyse the information using HRM theories & models. Selection methods must be explained using model (Rodger’s seven point plan (1952) or Fraser’s fivefold grading (1954).Models available in Beardwell & Claydon, page 169

L3 Evaluate the effectiveness of HRM strategies in achieving the goals of employee commitment, flexibility, quality and strategic integration and the reward system management.
Drawing all the main issues and points above you will be able to present a summary of your conclusions and recommendations

L4 Analyse the differences in approach to HRM Globally and outline possible reasons for such differences.
In this learning outcome we want you to build on your research and discuss the importance of training, what types of training are available (in-house, off job training for cultural reason etc). Highlight the importance of development frameworks in the organisation selected etc. By analysing training & development strategies it should be possible to identify global differences in approaches to HRM.

L5 Critically evaluate the theory and evidence about the relationship between HRM and organisational performance

In this learning outcome we want you to focus specifically on the theory of employee participation, explain the importance of such activities in the workplace. Your analysis can then be focused specifically on the organisation for recommendation purposes

L6 Analyse the organisational, national and cultural specific issues that influence the development and implementation of HRM strategy

In this learning outcome, again building on your research, we want you to analyse the theory of reward systems the implications and the concept of performance management, including performance appraisal frameworks for the individual performance, why we need to measure individual performance and outline the reasons. Your analysis can then be focused specifically on the organisation for recommendation purposes. Moreover we are expecting that you address these characteristics:

Analyse the organisational, national and cultural specific issues that influence the development and implementation of HRM strategy:
• National: (Host country) With a focus on a polycentric approach, identify organisational issues that influence the development and implementation of HRM strategies in the host country (——). (i.e what is the general mindset and working practices in the (selected sector) and how will this impact the need to recruit local staff to undertake the required roles.
• Organisational: (Parent company) Analyse the HR duties and responsibilities of the parent company to provide appropriate expatriate welfare i.e. (1) a responsibility for the expatriate well-being, (2) provision of incentive packages for expatriates going to the host country (3) providing cultural training to familiarise the expatriate with the language & cultural norms of the host country to support the implementation of appropriate standardised training of locals.
• Cultural: Combine your analysis of the parent company & host country cultural dimensions model or to identify what working practices and mindset barriers might the parent company face in terms of recruiting and training local staff on new technologies, etc to establish an appropriate standard of work to match the parent company’s expectations.(Cross cultural training for Expatriate and the social aspect of the host country in the pestle analysis)

L7 Demonstrate the management skills required in international business to successfully engage and win support from employees at the workplace

Here we are looking to evaluate your critical writing, research skills & ability to present a coherent set of recommendations based on well researched HRM global theories & models.

On reading this briefing & learning outcomes interpretation it may seem a daunting task but if you approach your assignment in a structured manner and apply strong research and analytical skills you will be able to address all elements of the assignment with ease. Remember to use the core text book and relevant research material within the e-library

 

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Critically apply and evaluate the concepts and principles of total quality management in different commercial environments.

Quality Management
Assignment Requirements

Book: Exceptional Service Exceptional Profit:
Leonardo Inghilleri & Micah Solomon(2010)
Six Sigma, Pareto chart, Three- function systems model/EFQM and others

Learning Outcomes:

1. Critically apply and evaluate the concepts and principles of total quality management in different commercial environments.

2. Critically evaluate a range of quality management tools and techniques to both diagnose the effectiveness of and improve systems and processes.

3. Incorporate and evaluate in a critical manner quality initiatives in the implementation of business objectives.

4. Critically evaluate and problem solve using the underpinning research of quality management.

The word count excludes the title page, executive summary, reference list and appendices. Where assessment questions have been reprinted from the assessment brief these will also be excluded from the word count. ALL other printed words ARE included in the word count. Printed words include those contained within charts and tables, the appendices if relevant.

Include table of contents, sub headings and page numbers.

You must use the Harvard Referencing method in your assignment and a full bibliography in Harvard format.. Maximum word count: 3000 words, Please note that exceeding the word count is likely to result in a reduction in grade.

You should address all the elements of the assignment task listed below. Additional marks are awarded for the good use of theory and the supply of additional information from academic research and journalistic sources.

Recommended Book :Inghilleri, L & Solomon, M. (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization.

Assignment Task:

You have been appointed as the Director of Quality within an organisation of your choice. Following your initial appraisal of quality within the organisation you have decided to develop an action plan to establish an effective quality management system by addressing the following questions. Your response can be based on an organisation you are familiar with or an appropriate case study.

Question 1

Critically assess the extent to which quality initiatives have been integrated into the organisation’s business objectives and strategy. To what extent have these been effective? (25%).

Question 2

Identify a range of suitable quality management and measurement tools and techniques that you could use to analyse the effectiveness of the organisation’s systems and activities and explain how you would use them to do that.

Critically evaluate the strengths and weaknesses in the tools and techniques for their intended application. (45%)

Question 3

Select one of the quality gurus (for example Deming, Crosby, Woodruff, Drucker or Juran) and critically evaluate their ideas as a potential basis upon which to build your new quality management system. (30%

Guidelines: You MUST underpin your analysis and evaluation of the key issues with appropriate and wide ranging academic research and ensure this is referenced using the Harvard system. . Additional notes: Students are required to indicate the exact word count on the title page of the assessment.

 

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