Manage Information or Knowledge Management System
Would you give an example on the assignment as a small hotel manager? would be nice.
Manage information or knowledge management system
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Satisfactory/ Not Yet Satisfactory
Element & Performance Criteria 2.1, 2.2
Choose one policy and its associated procedures and describe how you monitor its implementation, compliance and effectiveness.
List the key legislation, codes of practice, and national standards that you must comply with.
Identify two implementation issues and two problems from implementation, and:
describe the issues and problems
describe how you addressed them
describe how you monitored resolution
You must identify how your processes covered:
logging and collating of problems reported
the initial response to the person reporting the problem
preliminary evaluation of problem seriousness and means to solve
prioritizing of problems
assignment of problems to be solved
management of any changes to systems, training, documentation and policy and procedures
reporting of solutions
informing the complainant of problem resolution
Assignment 2 Satisfactory Not Yet Satisfactory
Element & Performance Criteria 2.3
As part of your overall monitoring and evaluation processes, you need to be collecting user feedback. Describe how you have used this feedback to monitor the integration of your system with other organizational data and information systems.