Literature homework help on Discussion

Literature homework help on Discussion

You can choose any of the following 3 options for your posting due Monday, 2/11 by 5pm.

  1. Using some of the vocabulary from the Corrigan article on Canvas or Giannetti’s chapter on “Editing.” take a scene from either Citizen Kane or Rebecca and argue what makes this scene a hallmark of the director’s style? What specific uses of the camera, the adaptation process, or the editing process make this film scene indicative of either Welles or Hitchcock, in other words, use a scene analysis to argue what makes one of the men an auteur?
  2. Using Corrigna’s ideas on point of view and character adaptation, choose a scene from Hitchcock’s Rebeccaand discuss how character or point of view is adapted from the novel. Be sure to cite page numbers from the novel, and list both novel and film as sources on a Works Cited entry.
  3. Considering Rebecca as part of the film noir genre, discuss a specific scene from the novel and from the film in terms of its adaptation and argue for how the film maintains the audience expectations for the genre of noir as detective fiction. Be sure to cite page numbers from the novel, and list both novel and film as sources on a Works Cited entry.

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Examine the executive summary

Examine the executive summary

section One

Read attached resources, then answer the following questions.

  1. Examine the executive summary. Please re-write the executive summary using the example from the Victoria Business School(Attached). In other words, read over the executive summary from the report in the document from the Victoria Business School. Then rewrite the executive summary for the “Evening Shades” report in similar fashion to that of the Victoria Business School report.
  2. Look at the sources listed. How could the sources be improved upon? You can write one or two sentences in answering this question.

Part Two

Review the following reading materials.

· “How to write a business report,” from Victoria University of Wellington(Attached: VBS).

· Colorado State University offers a fine website on advice for writing business reports(Attached).

· From the eReserves in our class: Forsyth, P.K. (2013), Making numbers clear, in How to write reports and proposals, third edition.

· In addition, please watch the video, Writing a Formal Business Report. The video is linked to at the top of the Content list for this week.

After reviewing these materials and observing the video, please answer the following questions:

  1. Do you understand the format of your research based report? Look at the list of seven sections that your assignment directions state your report must contain. State briefly which section you think will be easiest to write, which section you think might give you trouble, and which, if any, section(s) you are not sure you understand.
  2. You must use seven sources for this assignment. Three (3) of these must be scholarly journals. Explain the difference between a scholarly journal and any other type of source.
  3. Your report must be 2000-3000 words long. How many pages would that be (you should think in terms of 12-point Times New Roman font)?

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Improving Employee Performance through Training and Clear Memos

Improving Employee Performance through Training and Clear Memos

November 29, 20XX Mr. Reginald Carridge Regional Manager, Region 620 Evening Shades, Inc. 14 Harbortown Court Pittsfield, MD 21782 Dear Mr. Carridge: Enclosed is the report “Improving Employee Performance through Training and Clear Memos,” per your request following my proposal memo of earlier this month. This report analyzes the in-office correspondence of Store #5820 and seeks to improve the format. Additionally, training procedures are analyzed and suggestions are made to improve the training process. Thank you for your time in reading this report, and I hope the findings prove useful for your decisions with regard to these matters in the future. Sincerely,

Jonas Dawson Assistant Manager, Store #5820

Improving Employee Performance through Training and Clear Memos

Submitted to Reginald Carridge Regional Manager, Region 620

Evening Shades, Inc.

By

Jonas Dawson Assistant Manager, Store #4719

November 29, 20XX

ii

TABLE OF CONTENTS Table of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview of Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Methods Primary Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Secondary Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Results Importance of Consistent Training .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Survey of Current Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memo Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating a Memo Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A: Training Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B: Work Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

iii iv 1 1 1 2 2 3 3 4 6 7 8 9 10

iii

TABLE OF TABLES

Figure One: Responses to training survey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Figure Two: Example memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

iv

EXECUTIVE SUMMARY Recently at the Pittsfield Mall Outlets location of Evening Shades, the management has become increasingly frustrated at its inability to motivate associates to perform the duties assigned to them. After cycling through numerous associates, it is clear that some problem must exist that is preventing new hires from understanding their duties enough to accomplish them. A survey for our associates was designed and administered to determine what the causes of the confusion could be. The results of this survey confirmed that a lack of consistent training was one contributing cause. Currently, corporate permits twenty-four hours of training. However, this region permits only nine of those twenty four hours because of payroll constraints. Additionally, associates appeared frustrated and confused about tasks assigned to them. One reason was found to be the lack of a common template available for managers to use when assigning store tasks. As a result, managers are left to their own devices to compose documents for assigning tasks and monitoring employee completion. The great variation in the documents used by managers was found to cause confusion among employees. To rectify these issues, two solutions are recommended:

 First, a consistent training regimen totaling the corporate-allotted twenty-four hours should be implemented.

 Second, standard templates for in-store memoranda should implemented to improve associate performance and reduce employee turnover.

1

Introduction

Background

Within the past year, Store #5810 of Region 620 of Evening Shades has hired and lost one associate every three months. The allotted staffing for the store is only four associates, so the processing of one associate every three months is significant in terms of lost sales and resources spent on recruiting, onboarding and training. Additionally, because of the low number of associates, losing one can cause large schedule gaps, often resulting in unplanned store closings because of a lack of employee coverage. The lack of trained employees can also result in unplanned overtime on the part of our management, which not only costs the company additional payroll but is a considerable inconvenience to our full-time staff. Additionally, new and under-trained employees often do not complete their assigned tasks adequately or at all. Because we often work in a single coverage environment, when associates do not complete their tasks, the next associate must complete the missed tasks on top of their own. Depending on the tasks that need to be made up, this can be very frustrating for the next associate or may even be beyond their abilities, leaving more responsibility for the manager.

Purpose

The purpose of this study was to determine the causes employee turnover. Analysis of associate training and of communications between the management and associates led to the identification of ways to improve training and communication, thus possbily improving associate performance, reducing employee turnover, and increasing store profits.

Overview of Methodology The following methods were used to analyze manager-to-associate communication.

 Conducted secondary research to determine the role and importance of standardized store training in similar companies

 Surveyed current associates regarding their initial training and their knowledge of store operations

 Collected and analyzed sample memorandums from managers

 Analyzed primary research data to determine ways to improve training of associates and communication from managers

2

Methods

Primary Research

Primary research was performed at the Pittsfield Mall Outlets location of Region 620. Four of the current associates were administered a uniform survey with 10 questions pertaining to training and store operations. The results of these surveys were used to determine the uniformity of training at this particular Evening Shades location.

Additional primary research was collected in the form of internal correspondence at Evening Shades. This correspondence was analyzed to determine possible causes of miscommunication and provide a springboard for a duty assignment template.

Secondary Research Secondary research was collected from a variety of peer-reviewed and open source articles to gauge the importance of uniform in-store training. Also, online publications as well as a management communications textbook were used to analyze the current memo style and suggest a template for the new style.

3

Results

Importance of Consistent Training

According to Owens (2006), training has always been a source of wide contention in business: “Training . . . is laden with issues regarding its contribution to organizational value and employee effectiveness” (p. 163). The less training provided translates directly to a lesser amount spent on training payroll, meaning lower upfront costs. However, future costs of undertrained employees can far outweigh the initial gains. Owens (2006) sought to find what benefits training can have for employees in an organization beside the tangible learning benefits. Owens discovered that “employees who receive training will report higher levels of job satisfaction than those employees who do not receive training (p. 164). Employees who are satisfied with their jobs are more likely to perform better than dissatisfied employees. In tandem with job satisfaction, “Past research has alluded to the possibility that training may affect quit rates” (Owens, p. 164). Employee turnover can become a significant cost to the company, as not only must resources be devoted to finding an adequate replacement, but additional resources must be applied to train the new hire and sales are potentially lost due to inexperience. According to Sullivan (2007), “Studies indicate that the cumulative cost of losing a current employee and then hiring and training a new team member to replace them is approximately $6000 per employee” (p. 56). In addition to perceivable costs, additional pressure is put on other employees and management when turnover occurs (Cação, 2007, p. 24). If employees are not given enough training, managers’ ability to handle their own position in addition to the shortcomings of the staff can become insurmountable: “Results cannot usually be achieved by any single manager just ‘doing it all themselves’. Everyone needs to be good at his or her own job and preferably with a high degree of self-sufficiency too” (Forsyth, 2006, p, 34). Because at Evening Shades we often work single coverage in our locations, training becomes even more important because we cannot always predict when we will need more coverage to meet demand. Under-trained employees will not be ready for surprises like this. However, trained employees will be “better prepared when [a surprise] comes, even if [they] don’t know exactly what it will be” (Bayless, 2007, p. 214). Employees that work alone often feel insecure, as they are in effect the manager on duty. This great responsibility can detrimentally affect sales if the employee is not confident in his or her abilities. However, as Sullivan (2007) found, “. . . training builds confidence. Confidence builds sales” (p. 18).

Survey of Current Employees To illustrate the importance of uniform training, I composed a short test that was completed by four associates in store #5820. The questions tested for product knowledge as well as store operations. A copy of this survey is included at the end of this document in Appendix A. The figure below shows each question and whether the answer was correct or incorrect for each associate.

4

Figure One: Responses to training survey The results of this survey illustrate how varied knowledge of products and store operations can be. These discrepancies also suggest lapses in training and how these lapses occur in different areas for different associates. Based on this survey, nine hours does not seem enough to adequately train an associate in the necessary details of store operations.

Memo Analysis

Frequently, tasks assigned to associates are not completed or are completed inadequately. As stated earlier, these failures can become frustrating to the person running the next shift, who must now complete the missed duties before completing his/her own. Figure 2 provides an example note left by a manager to one of the associates. It illustrates how problematic written communication can become.

Figure Two: Example manager note

5

Reviewing this note, numerous potential problems can be identified. Bell and Smith (1999) address some common problems which this note seems to exemplify:

  1. Not addressed to anybody for any particular time. It is of no surprise that an Evening Shades associate may overlook this note. Not only is the note not specified to a particular recipient; there is no indication of when this note was written. Most people would assume this note was for someone else and quickly forget they even it.
  2. The Telegram Writer. Note the incomplete nature of the bottom part of the note. Readers are left to wonder what “it” is and what exactly should be processed.
  3. The Scrawler. Vacuum is misspelled. Thus, the credibility of the document is diminished, and associates may be more inclined to skip the note and question whether the manager really cared if the tasks needed to be accomplished in the first place.

Bell and Smith also suggest four questions to identify the completeness of a message:

  1. What can be misinterpreted? Unfortunately, virtually every part of this memo can be misinterpreted. Within the store, there are multiple rooms that can be mopped, as well as multiple sets of carpets. Additionally, there often can be multiple boxes waiting to be verified, and there is no identification of a specific box within this memo.
  2. What options does the message allow me? The note forces the reader to choose which shipment is meant, thus opening up the possibility of an incorrect shipment.
  3. What response does the message seem to ask for? This memo is simply a list of tasks. The writer makes a dramatic assumption that the reader intuitively knows exactly what the writer is thinking, which is always problematic in the work environment.
  4. Does the message ask for that response in a specific way? The memo does not ask for anything, although it should be asking the associate to perform certain duties and to verify their completion.

By most standards, this memo fails communicate adequately to support business operations at this Evening Shades location.

6

Creating a Memo Template

Since the current duty assignment memo is clearly unsatisfactory, a template must be created to fix the problem. According to Nancy Mercurio (2005), “More information is always better [and] when the purpose is clearly communicated in written documentation, the expectation is clear and the employees will be more attentive” (p. 12). Using the suggestions from the InfoMap website, a template (Appendix B) has been created for future memos intended to assign duties to associates. Compared to the previous memo, the new memo format is much clearer in its intentions. The name and the date appear prominently at the top, reducing confusion of who is supposed to accomplish which task and when. The task headings are highlighted, guiding the reader’s eye to the tasks. If the reader requires clarification on a particular task, there is a description area directly beneath. Guiding the reader’s eye in this manner is the key to effective information mapping. As readers in a fast-paced business, we are inclined to skim a document and tend to only retain information that is highlighted or bolded. The above document adheres to these precepts, as suggested by the principles of info mapping (InfoMapping, 2007). Using the questions which Bell and Smith present, one can see the distinct difference between the original memo and the new template:

  1. What can be misinterpreted? The memo is clearly written to a particular person for a particular date, and descriptions of each task are provided. Thus, the possibility of misinterpretation is greatly reduced.
  2. What options does the message allow me? Options have been reduced to carrying out the task assigned and described.
  3. What response does the message seem to ask for? This memo is asking for certain tasks to be completed, and it does so in a succinct and clear manner.
  4. Does the message ask for that response in a specific way? The memo itemizes each task clearly with a description beneath and a checkbox to be used.

7

Recommendations From the research performed, it is apparent that the store should strongly consider using the total twenty-four hours of allotted training payroll instead of nine. The additional training will likely bolster associate confidence, leading to better sales as well as increasing job satisfaction and reducing turnover. As the research predicts, the cost of the additional fifteen hours will be outweighed by benefits to the store’s overall business and profit margin. With respect to associates not performing their duties, it is clear that a revised assignment memo is a necessary first step toward resolving this issue. Previous manager memos were ambiguous and contained little explanation as to who the note was for or when the assignments were supposed to be completed. The new memo template provides space for each of these important elements, as well as space for the major tasks and descriptions if the reader requires them. Training payroll should immediately be increased to a total of twenty-four hours region wide. Because this amount is allotted by corporate, no special permission will be required from the Regional Vice President. Also, the template for the assignment memo should be distributed via email to all Evening Shades locations in Region 620.

8

References

Bayless, M. (2007). Five steps to running a successful shift. Gourmet Retailer, 28(8), 214-215.

Retrieved from http://www.gourmetretailer.com

Bell, A. H. & Smith, D. M. (1999) Management communication (2nd ed.). New York: Wiley.

Cação, R. (2007). Maturity in large scale corporate learning. International Journal of Advanced

Corporate Learning. 7(3), 24-28. doi: 10.3991/ijac.v7i3.4005.

Forsyth, P. (2006). All wings and no feet. Engineering Management, 16(2), 34-35. doi:

11.1835/0265.43.4.500

Information mapping (2007). Retrieved November 9, 2007 from http://www.infomap.com/.

Mercurio, N. (2005). Managing employee expectations: The simple truth. Canadian Manager,

30(2), 12-13. Retrieved from http://cim.ca

Owens Jr., P. (2006). One more reason not to cut your training budget: The relationship between

training and organizational outcomes. Public Personnel Management. 35(2), 163-172. doi:

  1. 2772639.ppm

Sullivan, J. (2007). “Penny-wise” strategies for hiring, training and retaining staff lead to same-

store sales gains. Nation’s Restaurant News, 41(36), 18-56. Retrieved from http://nrn.com

9

Appendix A: Training Survey

1) Is Bolle a Luxottica brand?

a. Yes

b. No

2) What is CR39?

a. An alloy in Oakley frames

b. A type of lens similar to polycarbonate

c. Scratch-resistant compound

3) How long do customers have to EXCHANGE glasses?

a. 30 days

b. One Year

c. Indefinitely

4) How long is the in-store warranty for watches?

a. 30 days

b. One Year

c. No in-store warranty

5) Which of these Oakley sunglasses do NOT have interchangeable lenses?

a. Radar Pitch

b. Half Jacket

c. Flak Jacket

d. Straight Jacket

6) Which of these brands are NOT eligible for the $20 discount coupon?

a. Maui Jim

b. Revo

c. Rayban

d. Arnette

7) How many times can a customer use the Evening Shades Replacement Discount?

a. Once

b. Unlimited times within the replacement period

c. As many times as they wish

8) Which of these is NOT a feature of Maui Jim sunglasses?

a. Polarized

b. Photochromatic

c. 100% UV Protectant

d. Bi-Gradient Tinting

9) Which of these is NOT a feature of titanium frames?

a. Flexible and have a memory

b. Hypo-allergenic

c. Lightweight

d. Malleable

10) Which of the following brands receive a full year warranty directly through us?

a. Bolle

b. Rayban

c. Chanel

d. Serengeti

10

ASSIGNMENTS FOR _____ ON ______ NAME DATE

 TASK ONE ______________

Description: _________________________________________________________________


 TASK TWO ______________

Description: _________________________________________________________________


 TASK THREE ______________

Description: _________________________________________________________________


 TASK FOUR ______________

Description: _________________________________________________________________


ASSIGNED BY _____ ON ______ NAME DATE

Appendix B: Work Template

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Applied Sciences homework task

Applied Sciences homework task

Assignment 8

Directions: Answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the “Assignment Format” page located on the Course Home page for specific format requirements.

As the HIM supervisor, you are asked to educate staff on key concepts related to the release of information and patient disclosures, such as accurate system data entry, data quality, and authorizations and consents. You are also asked to discuss how the release process is initiated through the retrieval of information through the master patient index; and the affect system entry errors and duplicates. The master patient index (MPI) organizes patient information in relation to record processing procedures.

  1. Explain the purpose of the MPI and how to correct MPI errors. Provide at least 2 specific examples of MPI errors, their possible causes, and explain how you would correct them.
  2. Explain the concept of data quality. Describe at least two ways that the quality of data can affect patients. Be specific.
  3. Explain the difference between authorization and consents, and their implications on the release of different types of patient information.

Grading Rubric

Please refer to the rubric on the page for the grading criteria for this assignment.

image1.emf

CATEGORYExemplarySatisfactoryUnsatisfactoryUnacceptable

10 points 8 points 5 points 2 points

Student provides a clear,

logical description of the

purpose of the MPI.

Student provides a mostly

clear, logical description of

the purpose of the MPI.

Student provides a partially

clear, logical description of

the purpose of the MPI.

Student provides a weak or

unclear description of the

purpose of the MPI.

20 points15 points10 points5 points

Student provides a clear,

logical description of at least

2 specific examples of MPI

errors, their possible causes,

and how he/she would

correct them.

Student provides a mostly

clear, logical description of

at least 2 specific examples

of MPI errors, their possible

causes, and how he/she

would correct them.

Student provides a partially

clear, logical description of

at least 2 specific examples

of MPI errors, their possible

causes, and how he/she

would correct them.

Student provides a

partially clear, logical

description of at least 1

specific example of MPI

errors, their possible

causes, and/or how he/she

would correct them.

10 points 8 points 5 points 2 points

Student provides a clear,

logical explanation of the

concept of data quality.

Student provides a mostly

clear, logical explanation of

the concept of data quality.

Student provides a partially

clear, logical explanation of

the concept of data quality.

Student provides a weak or

unclear explanation of the

concept of data quality.

15 points 12 points 8 points 5 points

Student provides a clear,

logical description of at least

2 specific ways that the

quality of data can affect

patients.

Student provides a mostly

clear, logical description of

at least 2 specific ways that

the quality of data can affect

patients.

Student provides a partially

clear, logical description of

at least 2 specific ways that

the quality of data can

affect patients.

Student provides a

partially clear, logical

description of at least 1

specific way that the

quality of data can affect

patients.

20 points15 points10 points5 points

Student provides a clear,

logical explanation of the

difference between

authorization and consents,

and their implications on the

release of different types of

patient information.

Student provides a mostly

clear, logical explanation of

the difference between

authorization and consents,

and their implications on the

release of different types of

patient information.

Student provides a partially

clear, logical explanation of

the difference between

authorization and consents,

and their implications on

the release of different

types of patient

information.

Student provides a

partially clear, logical

explanation of the

difference between

authorization and consents

or their implications on the

release of different types

of patient information.

10 points 8 points 5 points 2 points

Student makes no errors in

grammar or spelling that

distract the reader from the

content.

Student makes 1-2 errors in

grammar or spelling that

distract the reader from the

content.

Student makes 3-4 errors in

grammar or spelling that

distract the reader from the

content.

Student makes more than

4 errors in grammar or

spelling that distract the

reader from the content.

15 points 12 points 8 points 5 points

The paper is written in

proper format. All sources

used for quotes and facts are

credible and cited correctly.

Excellent organization,

including a variety of

thoughtful transitions.

The paper is written in

proper format with only 1-2

errors. All sources used for

quotes and facts are credible

and most are cited correctly.

Adequate organization

includes a variety of

appropriate transitions.

The paper is written in

proper format with only 3-5

errors. Most sources used

for quotes and facts are

credible and cited correctly.

Essay is poorly organized,

but may include a few

effective transitions.

The paper is not written in

proper format. Many

sources used for quotes

and facts are less than

credible (suspect) and/or

are not cited correctly.

Essay is disorganized and

does not include effective

transitions.

Format – APA

Format, Citations,

Organization,

Transitions (15

Points)

MPI – purpose (10

points)

Data quality –

explanation (10

points)

Data quality –

affecting patients

(15 points)

Mechanics –

Grammar,

Punctuation,

Spelling (10 Points)

MPI – errors (20

points)

Authorization vs.

consents (20 points)

This is the end of Assignment 8.

1

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Inter Acc Short response

Inter Acc Short response

about 25 questions,see the file.

give me ch 3 answer first in 2days, and the other you can take your time.

CH 3

CH4

CH5

CH 6

CH 7

CH 8

CH 9

CH 10

CH 11

CH 12

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Explain the difference between authorization and consents

Explain the difference between authorization and consents

Assignment 8

Directions: Answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the “Assignment Format” page located on the Course Home page for specific format requirements.

As the HIM supervisor, you are asked to educate staff on key concepts related to the release of information and patient disclosures, such as accurate system data entry, data quality, and authorizations and consents. You are also asked to discuss how the release process is initiated through the retrieval of information through the master patient index; and the affect system entry errors and duplicates. The master patient index (MPI) organizes patient information in relation to record processing procedures.

  1. Explain the purpose of the MPI and how to correct MPI errors. Provide at least 2 specific examples of MPI errors, their possible causes, and explain how you would correct them.
  2. Explain the concept of data quality. Describe at least two ways that the quality of data can affect patients. Be specific.
  3. Explain the difference between authorization and consents, and their implications on the release of different types of patient information.

Grading Rubric

Please refer to the rubric on the page for the grading criteria for this assignment.

image1.emf

CATEGORYExemplarySatisfactoryUnsatisfactoryUnacceptable

10 points 8 points 5 points 2 points

Student provides a clear,

logical description of the

purpose of the MPI.

Student provides a mostly

clear, logical description of

the purpose of the MPI.

Student provides a partially

clear, logical description of

the purpose of the MPI.

Student provides a weak or

unclear description of the

purpose of the MPI.

20 points15 points10 points5 points

Student provides a clear,

logical description of at least

2 specific examples of MPI

errors, their possible causes,

and how he/she would

correct them.

Student provides a mostly

clear, logical description of

at least 2 specific examples

of MPI errors, their possible

causes, and how he/she

would correct them.

Student provides a partially

clear, logical description of

at least 2 specific examples

of MPI errors, their possible

causes, and how he/she

would correct them.

Student provides a

partially clear, logical

description of at least 1

specific example of MPI

errors, their possible

causes, and/or how he/she

would correct them.

10 points 8 points 5 points 2 points

Student provides a clear,

logical explanation of the

concept of data quality.

Student provides a mostly

clear, logical explanation of

the concept of data quality.

Student provides a partially

clear, logical explanation of

the concept of data quality.

Student provides a weak or

unclear explanation of the

concept of data quality.

15 points 12 points 8 points 5 points

Student provides a clear,

logical description of at least

2 specific ways that the

quality of data can affect

patients.

Student provides a mostly

clear, logical description of

at least 2 specific ways that

the quality of data can affect

patients.

Student provides a partially

clear, logical description of

at least 2 specific ways that

the quality of data can

affect patients.

Student provides a

partially clear, logical

description of at least 1

specific way that the

quality of data can affect

patients.

20 points15 points10 points5 points

Student provides a clear,

logical explanation of the

difference between

authorization and consents,

and their implications on the

release of different types of

patient information.

Student provides a mostly

clear, logical explanation of

the difference between

authorization and consents,

and their implications on the

release of different types of

patient information.

Student provides a partially

clear, logical explanation of

the difference between

authorization and consents,

and their implications on

the release of different

types of patient

information.

Student provides a

partially clear, logical

explanation of the

difference between

authorization and consents

or their implications on the

release of different types

of patient information.

10 points 8 points 5 points 2 points

Student makes no errors in

grammar or spelling that

distract the reader from the

content.

Student makes 1-2 errors in

grammar or spelling that

distract the reader from the

content.

Student makes 3-4 errors in

grammar or spelling that

distract the reader from the

content.

Student makes more than

4 errors in grammar or

spelling that distract the

reader from the content.

15 points 12 points 8 points 5 points

The paper is written in

proper format. All sources

used for quotes and facts are

credible and cited correctly.

Excellent organization,

including a variety of

thoughtful transitions.

The paper is written in

proper format with only 1-2

errors. All sources used for

quotes and facts are credible

and most are cited correctly.

Adequate organization

includes a variety of

appropriate transitions.

The paper is written in

proper format with only 3-5

errors. Most sources used

for quotes and facts are

credible and cited correctly.

Essay is poorly organized,

but may include a few

effective transitions.

The paper is not written in

proper format. Many

sources used for quotes

and facts are less than

credible (suspect) and/or

are not cited correctly.

Essay is disorganized and

does not include effective

transitions.

Format – APA

Format, Citations,

Organization,

Transitions (15

Points)

MPI – purpose (10

points)

Data quality –

explanation (10

points)

Data quality –

affecting patients

(15 points)

Mechanics –

Grammar,

Punctuation,

Spelling (10 Points)

MPI – errors (20

points)

Authorization vs.

consents (20 points)

This is the end of Assignment 8.

1

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Journal 2b-Management homework assignment

Journal 2b-Management homework assignment

Journal 2.b. Prompt

Review Exhibit 8.4 (p. 131) Fulghum’s 16 Kindergarten Lessons, and present an overview of what you believe to be the most significant (i.e. indispensible) items on the list. Select one item that could be thrown out, and provide a justification via a specific scenario or example. Then, consider item #17… What are some examples of the benefits and perks that leaders have that their rank-and-file followers do not? Finally, explain how your public acknowledgment of this fact to your subordinate leaders and frontline followers would serve as a advantage in your interpersonal communications with your staff. Have you ever done this? If yes, what were the results? If no, would you consider it? Why/why not.

BOOK REQUIRED IS

Leadership in Healthcare; Essential Values and Skills

Dye, Carson F.

Health Administration Press, 3rd edition, 2017

ISBN-13: 978-1567938463

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Gender, Race, & lesson

Gender, Race, & lesson

Watch the trailer for Miss Representation and watch the Dove Ad.

( Answers must be based on the two videos)

1) Explain how women are portrayed in the mass media today and how can distorted images of beauty be a social problem for women.

2) Now onto boys and what is means to be masculine. Watch the next trailer from the Missrepresentation group.

[youtube https://www.youtube.com/watch?v=hc45-ptHMxo?feature=oembed&w=1200&h=675]

The film notes that, “pressured by the media, their peer group, and even the adults in their lives, our protagonists confront messages encouraging them to disconnect from their emotions, devalue authentic friendships, objectify and degrade women, and resolve conflicts through violence. These gender stereotypes interconnect with race, class, and circumstance, creating a maze of identity issues boys and young men must navigate to become “real” men.”

3) Do you agree or disagree with the message of this film? Why or why not? Do you think that our culture paints a narrow and limiting version of what it means to be a boy/man today?

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HRM_ Performance Feedback And The worker

HRM_ Performance Feedback And The worker

3-4 paragraphs

NO ET AL REFERENCE,

MUST PROVIDE WEBSITE FOR REFERENCE MUST BE CURRENT

Why are employees “uptight” when it comes to receiving feedback from their manager? Do employees really get any benefit or value from the organization’s performance feedback system? Does the organization actually benefit or is all this a waste of time? Would it be better to simply supply ongoing coaching and forget the formal performance feedback process?

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