Question 1 Technological skills are most essential at the __________ level of management. first-line middle both first-line and middle top Question 2

Question

M0108 Midterm Exam

Question 1

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Technological skills are most essential at the __________ level of management.

first-line

middle

both first-line and middle

top

Question 2

A thorough understanding of how a total system works requires an understanding of how:

component parts are interrelated.

to maximize profits.

to use statistics.

costs affect production.

Question 3

An entity managed by one or more persons to achieve stated goals is known as a(n) _________.

corporation

organization

group

business

Question 4

The first management theory that gave specific attention and concern to Employees was the ____________ school.

classical administrative

behavioral

quantitative

classical scientific

Question 5

Quality of organizational achievements can be identified by measuring ____________.

expanding overseas markets

number of skilled employees

amounts of immediate profits

customer needs being met

Question 6

Some of the most common tools of operations management include the following except:

inventory models.

production scheduling.

marketing research.

break-even analysis.

Question 7

Interruptions, crises, meetings, and unexpected commitments for managers are considered a(n) ____________.

chance occurrence

reality

common myth

once in a while inconvenience

Question 8

Reengineering is not referred to as:

process rethinking.

focus on ineffective processes.

performance improvement.

rethinking measures and controls.

Question 9

Quality is defined by whom?

external customers

neither

internal customers

both internal customers AND external customers

Question 10

If you are both good with the task and good with people, you might have a high level of what kind of management skills?

task and human

task and conceptual

professional and personal

conceptual and human

Question 11

Bureaucratic organizations are associated with the ____________ school of thought.

quantitative

systems

contingency

classical administrative

Question 12

The Japanese philosophy, kaizen, is interpreted to mean:

increase profits.

continue to improve.

lower costs.

work harder.

Question 13

Which management function focuses on creating a structure to facilitate the accomplishment of goals?

leading

organizing

planning

staffing

Question 14

Managers that establish long-term companywide goals are ____________.

supervisors

top management

middle managers

first-line managers

Question 15

The behavioral school of theory focuses upon:

people.

price.

promotion.

products.

Question 16

Which of the following does not describe an goals?

quantifiable

attainable

specific

results-oriented

enduring

Question 17

The management theory that originated during England’s Industrial Revolution, and is defined as a theory that focused on finding the one best way to perform and manage tasks is the:

systems theory.

classical management theory.

quantitative school.

behavioral school.

Question 18

External customers include the following except:

manufacturers.

wholesalers.

operative employees.

retailers.

Question 19

The step in the basic planning process would the statement “This organization will capture 5% more of the product market in the next 2 years” focus upon:

organization restructuring.

setting objectives.

production schedules.

organization control.

Question 20

A formalized, written set of organizational ideas result in the corporate ____________.

motto

rules manual

philosophy

mission statement

Question 21

When developing alternatives, managers should:

chose the ones that are most cost effective

create as many as possible to reach desired objectives

stick with the one that makes most sense to the manager

always include subordinates in the decision

Question 22

In determining an organization’s strengths, a company’s strategist must consider which of the following

market share

employee talent

management structure

all of the above

Question 23

The surrounding region or community’s permanent framework such as dams, power stations, roads, railways, harbors, and airports is known as:

information.

finances.

materials.

infrastructure.

Question 24

The primary resource of all organizations is ____________.

information

employees

money

facilities

Question 25

Long-term, company-wide goals are the primary responsibility of which level of management?

middle-level

top-level

first-line

trainee

Question 26

When implementing strategy, the leadership challenge involves the ability to:

coordinate a bottom-up focus on core competencies

influence subordinates to embrace the new strategy

coordinate information gathering sessions with employees

influence departments to design functional-level corporate strategies

 

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