Question 1 Grouping activities and responsibilities in departments based on the needs of specific groups is called: functional departmentalization. geographic structure. customer departmentalization. product structure.

Question

M07/08 Quiz: Chapter 7 and 8 Quiz

Question 1

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Grouping activities and responsibilities in departments based on the needs of specific groups is called:

functional departmentalization.

geographic structure.

customer departmentalization.

product structure.

Question 2

Change often fails because:

faulty thinking

lack of acceptance

lack of resources

all of the above

Question 3

The first step in the process of planned change is ____________.

select the method of intervention

develop the goal(s)

diagnose the problem

recognize the need for change

Question 4

The authority that permits staff managers to make decisions about specific activities performed by employees within other departments is:

staff authority.

line authority.

organization restructuring.

functional authority.

Question 5

Because a functional structure acknowledges occupational specialization, it also:

simplifies training.

creates division of labor.

maintains the chain of command.

restricts job growth.

Question 6

Bold, discontinuous advances that bring about dramatic transformations in organizational strategies and structure is called:

revolutionary change.

evolutionary change.

decentralization.

conflict.

Question 7

Each employee should have only one ____________, but may have more than one ____________, depending on the relationship between departments.

task, job

office, workspace

objective, goal

boss, supervisor

Question 8

Organizational structures are labeled either mechanistic or organic. A mechanistic structure is described as having:

rigid hierarchical relationships.

decentralized decision making.

informal horizontal communication.

few rules and regulations.

Question 9

Which of the following is not a contingency factor that affects organizational design?

function

size

strategy

age

Question 10

The potential problem areas associated with the informal organization include the following except:

resists change.

supports a strong philosophy of management.

develops pressure for conformity.

creates conflict.

Question 11

The informal organization emerges within the:

formal organization.

division of labor.

functional organization.

chain of command.

Question 12

Values or attitudes that employees as a group accept as standard of behavior are known as:

policy.

single-use plans.

standing plans.

norms.

Question 13

It is said that form follows function. However, regarding the contingency factors approach to organizational design, ____________ follows ____________.

planning; actions

structure; strategy

function; form

competition; cooperation

Question 14

The informal organization has the potential to be helpful to managers in the following ways except:

make the total system effective.

provide stability in the workplace.

discourages improved management.

provide support to management.

Question 15

Matrix structure projects are designed to maximize and economize resources and ____________.

divisional managers

support services

functional expertise

financial paperwork

Question 16

Authority in decentralized organizations is delegated to ____________.

the lowest possible level

assistant managers

the highest person in charge

staff members only

Question 17

When authority is truly shifted to the hands of the employees, and is accompanied by training and information, it becomes ____________.

synergy

trust

loyalty

empowerment

Question 18

A manager formally assigned as department head possesses organization ____________ ____________ power.

legitimate

charismatic

referent

expert

Question 19

Achieving _________ changes can require a change in organizational culture or other elements.

tactical

strategic

operational

structural

Question 20

As in a formal organization, the informal group develops:

staff authority.

functional authority.

line authority.

leader/follower relationships.

 

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