1) The spot price of a euro in dollars is $0.9319. The U.S. interest rate (dollar LIBOR) for 90 days

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1) The spot price of a euro in dollars is $0.9319. The U.S. interest rate (dollar LIBOR) for 90 days is 6.86875% and the euro rate (called EURIBOR) for 90 days is 4.467%. All interest calculations are done in the standard Eurodollar way, which is rate times days/360.

Determine the rate for a forward contract on the euro expiring in 90 days

 

 

2) A company called American Banking and Trading has entered into a long forward contract to buy 10 million British pounds at a price of $1.55. The contract has five months to go. The spot rate is currently $1.62. The British interest rate is 2.25% and the U. S. interest rate is 2.65%. Interest is calculated in the Eurodollar (add-on) manner. Determine the value of the contract.

 

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Survey on After Sales Service Quality Assignment… 1 answer below »

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Okura Flexible Automation Systems Pte Ltd

Survey on After Sales Service Quality

Date:

Dear Participants,

It would be very much appreciate if you could take a few minutes from your day to complete the attached survey to help me withmy research as partial fulfilment of my final year dissertation.

Customer satisfaction is the driver of our business and we are committed to exceeding our clients’ expectation through superior performance thus your feedback is an important aspect to us in helping us to achieve these result. We have enclosed an after sales service quality survey and would value your participation.

  1. The questions are simple and straightforward and it will not take more than 15 minutes of your crucial time.
  2. Please ü the right choices wherever applicable and provide your opinions for those questions where choices are not provided.
  3. The rating is on a scale of 10% – 100%, where the higher the percentage determines a strong satisfaction on the survey questions.
  4. Please present your honest view through this questionnaire.
  5. All the given details will be used only for research purposes and will be kept strictly confidential.
  6. There is not a requirement for you to put down your name, however, it is a mandatory for you to indicate your company for verification purpose.
  7. Please kindly complete the questionaire and submit back through e-mail by 31st May 2015.

Please do not hesitate to contact me if there is any questions or concerns. We appreciate your business and thank you for your participation.

Sincerely,

Lim Chung Boon

Survey on After Sales Service Quality

EXPLANATORY NOTES

GENERAL DEFINATIONS

For Section A, B and C

  1. Technical Support refer to a plethora of services provide by a retailer which provides registered users with help and advice about their products.
  2. Service Personnel refer to the people who maintains and repairs equipment.
  3. Timely Follow Through mean to continue follow up on the task until it has been completed.
  4. Product Knowledge refer to detailed knowledge of a product’s feature and benefits.
  5. Response mean a reaction to an event, occurrence, or situation, aimed at its containment or control.
  6. Service Contract refer to a contract offered by a retailer for maintaining and repairing a product beyond its manufacturer’s warranty coverage.
  7. Warranty Service Repair refer to the responsible for repairing or replacing the product usually for a certain period of time after its purchase.
  8. Spare Parts refer to a duplicate part to replace a lost or damaged part of a machine.
  9. Inquiry mean a seeking or request for certain information.
  10. Lead Time refer to the amount of time between the placing of an order and the receipt of the goods ordered.
  11. Deliveries is the process of bringing goods to a place.
  12. Urgent mean very important and needing immediate attention.
  13. Quality of Service is the degree to which a provided activity promotes customer satisfaction.
  14. Breakdown refer to a failure of a machine to function.

Survey on After Sales Service Quality

Company: Customer Name: Date:
Strongly Dissatisfied Neutral Strongly Satisfied
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Section A: Field Technical Support
1 Overall, how satisfied are you with the level of the technical support we provide?
2 When you call to our company with a technical question, you are promptly connected to a person who can give you an answer.
3 How satisfied are you with our service personnel’s timely follow-through on your issue?
4 How satisfied are you with the service personnel’s level of product knowledge?
5 How satisfied are you with the time it took for the service personnel to response to resolve to your equipment breakdown issue?
6 The maintenance schedule stated in the service contract are perform and follow up on schedule.
7 How satisfied are you with warranty service repair?
Company: Customer Name: Date:
Strongly Dissatisfied Neutral Strongly Satisfied
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Section B: Spare Parts Distribution
8 Overall, how satisfied are you with the dealing ofspare parts with our company?
9 How satisfied will you be if the following time is taken to response to your spare parts inquiry?

  1. Less than 2 Days
  1. 2 Days and less than 4 Days
  1. 4 Days and above
10 How satisfied are you with the price of the spare parts quoted to you?
11 How satisfied will you be if the following lead time is taken for spare parts?

  1. Less than 7 Days
  1. 7 Days and less than 14 Day
  1. 14 Days and above
Company: Customer Name: Date:
Strongly Dissatisfied Neutral Strongly Satisfied
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
12 How satisfied will you be if the following lead time is taken for urgent spare parts?

  1. Less than 3 Days
  1. 3 Days and less than 5 Days
  1. 5 Days and above
13 All deliveries are clearly marked to identify the contents.
14 Deliveries of parts arrive are as promised and in good condition.
Section C: Customer Care
15 Overall, how satisfied are you with the quality of services provided by our company?
16 How satisfied will you be if the response time is taken for our service personnel to response to the breakdown repair?

  1. Less than 4 Hours
  1. 4 Hours and less than 6 Hours
  1. 6 Hours and above
Company: Customer Name: Date:
Strongly Dissatisfied Neutral Strongly Satisfied
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
17 Would you like to receive all the support materials we provide in

  1. Hardcopy
  1. E-Copy
  1. Both Hardcopy and E-copy
18 How satisfied are you with the service personnel from our company eagerness to help you to solve the problem?
19 Commitments and deadlines are always met from our company.
20 How satisfied are you with the amount of customer visit from our customer support center to get feedback from you?
21 Are you satisfied with the after warranty support from our company?

22)
Please share any additional comments about your experience or suggestions on how we can better improve our

after sales services by
writing within the box provided. Thank you for the participation.

Response Time
Service Quality
Warranty
 

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Topic: Writing a Literature Review about the benefits of probiotics Introduction: Outline: Your…

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Topic:
Writing a Literature Review about the benefits of probiotics

Introduction:
Outline:
Your assessment task is to select 8 to 10 references relating to a research topic of your choice. You are required to create a Literature Review Grid to develop general claims or points about the research’s findings or limitations. You will then synthesize the articles creating a 1500 word literature review on the topic.
Format:
1500 words (not including reference list)

The following conventional sequence should be followed when writing your Literature Review:
1. Title Page – Include a descriptive title, your name and student number and word count.

2. Introduction – approximately 250 words – Introduce your research topic and briefly explain why it is significant or an important area for study. What are the aims and objectives of the review? Define terms if necessary.

3. Main Body – approximately 1000 words – Critically examine the literature. Indicate organizational structure within your literature review by using headings and subheadings. Your literature review needs to critically examine the texts that relate to your topic, rather than to just list what you have located. Therefore, you must link the literature to your topic, demonstrating how it supports or extends the topic or the existing knowledge in the area. You should also highlight the strengths, weaknesses and omissions of the literature, providing a critique of the research. Hence, the language used in a literature review is often evaluative and demonstrates your perspectives of the literature in relation to your research topic
A literature review is essential in researching a topic to determine what is current in the field. The importance of a literature review is it teaches you to evaluate and report on the main
ideas of a particular subject area using synthesis. Synthesizing information requires you to process and interact with information rather than simply copying and pasting information. Synthesizing information is not summarizing each article, but rather organizing the information by each main points of the larger topic.

4. Conclusion – approximately 250 words – Briefly summarise the major findings of the studies chosen. Comments about what questions need to be still answered may be included.

5. Reference List – Formatted according to the APA Style of referencing using Endnote.

The reference list must:
# total no more than 10 references
#nclude at least two original articles from peer-refereed journals published within the last
5 years
#include no more than one www site
#not include Wikipedia, as it is not a reliable source of information.

 

 

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write about a travel experience that have changed you or that taken you out of your comfort zone Pos

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write about a travel experience that have changed you or that taken you out of your comfort zone

    • Posted: 4 years ago
    • Due: 04/02/2016
    • Budget: $5
     

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    Endometriosis is defined as the presence of functional endometrial tissue occurring outside the…

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    Endometriosis is defined as the presence of functional endometrial tissue occurring outside the uterine cavity. It is the most common cause of secondary dysmenorrhea in young women, and can result in chronic pelvic pain, infertility, and dyspareunia. A significant delay in diagnosis of endometriosis is common and can result in negative effects on fertility and pain control. Recognition of the potential for a diagnosis of endometriosis, through a careful history and physical, is key for clinicians to provide appropriate care.
     

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    In previous chapters, you developed classes that hold rental contract information for Sammy’s…

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    In previous chapters, you developed classes that hold rental contract information for Sammy’s Seashore Supplies. Now modify the Rental and RentalDemo classes as follows:

    ∎ Modify the Rental class to include an integer field that holds an equipment type. Add a final String array that holds names of the types of equipment that Sammy’s rents—jet ski, pontoon boat, rowboat, canoe, kayak, beach chair, umbrella, and other. Include get and set methods for the integer equipment type field. If the argument passed to the method that sets the equipment type is larger than the size of the array of String equipment types, then set the integer to the element number occupied by “other”. Include a get method that returns a rental’s String equipment type based on the numeric equipment type.

    ∎ To keep the RentalDemo class simple, remove all the statements that compare rental times and that display the coupon Strings.

    ∎ Modify the RentalDemo class so that instead of creating three single Rental objects, it uses an array of three Rental objects. Get data for each of the objects, and then display all the details for each object.

    Save the files as Rental.java and RentalDemo.java.

     

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    Paper , Order, or Assignment Requirements Skim through the following PowerPoint slides to identify a

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    Paper , Order, or Assignment Requirements

    Skim through the following PowerPoint slides to identify and use the most significant and relevant ones for answering the FOUR SPECIFIC questions of this assignment: Slides 1, 108-112, 135, 206-210, 217-218, 220-222, 254, 283, 288, 304-305, 378.
    Based EXCLUSIVELY on the above PowerPoint slides, write a 300-400 word essay in which (1) you draw upon the seven definitions provided in PowerPoint slide 209 to CREATE your OWN original, concise, and inclusive definition of the Israel lobby, (2) you PINPOINT and EXPLAIN which one of the threethe US government, the Israeli government, or the Israel lobbyis ‘calling the shots (telling the others what to do) in terms of US Middle East policy, (3) you EXPALAIN why does predominantly Christian America support incoming Jewish settlers (in Palestine) who do not believe in Jesus against the underdog native Muslim and Christian Palestinians who do believe in Jesus?, and (4) you DISCUSS briefly the likelihood of the solutions suggested or implied in the three videos (by Finklestein, Pilger, and Alatar, respectively), in Attorney Jeff Gates book and audio interview in slide 254, and by Israeli Prime Minister Netanyahu in slide 378.

     

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    Design and write a program, using functions, that calculates the area and perimeter of a rectangle w

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    Design and write a program, using functions, that calculates the area and perimeter of a rectangle whose dimensions (length and width) are provided by a user.

    There are 4 components of your submission including:

    • Program Description- A detailed, clear description of the program you are building.
    • Analysis- Demonstrates your thought process and steps used to analyze the problem. Be sure to include the required input and output and how you will obtain the required output from the given input? Also, include your variable names and definitions. Be sure to describe the necessary formulas and sample calculations that might be needed. Talk about how your design will allow any number of students and final grades to be possible inputs.
    • Test plan – Prepare at least 3 sets of input data (Test data) along with their expected output for testing your program. Your test data can be presented in the form of a table as follows (note: feel free to adapt to your design)
    • Pseudocode- Provide pseudocode of your overall design that fulfills the requirements of the project

    All of these components should be placed in word document for submission.

      • Posted: 4 years ago
      • Due: 22/11/2015
      • Budget: $20
       

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      Examine the civil practice rules in New York State, and locate the specific provisions that outline

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      Examine the civil practice rules in New York State, and locate the specific provisions that outline the deadlines applicable to the filing, and services of motion papers, opposing papers and reply papers

       

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