Global Awareness & Multi-Cultural Empathy

TEN ESSENTIAL CAPSTONE COMPETENCIES

Your learning contract must cover at least five of the following competencies. Believe it or not, you’ve been exposed to each of these areas over the course of your degree program – the capstone, specifically, needs to measure that you’ve achieved competence in at least half of them.

In the language of employee training and development, a competency is defined as a universal package of skills that provides workers with the broad proficiency to perform many jobs, handle a multitude of problems, and deal with diverse situations over an entire career. The competencies that we emphasize across our program and courses were carefully researched and identified to reflect the major skill sets that most employers are demanding from business graduates. Your mastery of these Ten Essential Competencies is the best foundation you can build for career success.

1. Functional Area Expertise & General Business Integration
2. Advanced Numeric Proficiency
3. Written/Oral Communication Proficiency
4. Technological Competence
5. Teamwork, Human Relations & Organizational Effectiveness
6. Information and Advanced Literacy
7. Problem Solving & Decision Making Proficiency
8. Global Awareness & Multi-Cultural Empathy
9. Capacity for Lifelong Learning
10. Complementary Personal Attitudes, Values & Traits
11. Functional Area Expertise & General Business Integration

You must be an expert-generalist. This means you must have strong technical skills in at least one specialty area of business, along with the ability to understand “the big picture” of your organization and your industry, so you can integrate your expertise into it. You must be prepared to be a skilled “jack-and-jane-of-all-trades.”

Among the specific skills you need to acquire are: broad understanding of the free enterprise system, solid expertise in at least one specialized area of business, project management ability and people management skills. In addition you must have financial savvy, quality and customer service orientation, problem solving ability, teamwork skills, computer literacy and complementary personal traits.

1. Advanced Numeric Proficiency

You must master the basic foundation skills that enable you to read sophisticated quantitative material with comprehension, write with clarity and persuasiveness in many media, think numerically and use quantitative business tools. You must be able to use your advanced literacy and numeracy to analyze problems and communicate at a high level.

Among the specific skills you need to acquire are: high level quantitative reading ability, the capacity to write quantitative information clearly and accurately using Standard American English and the ability to communicate using standard business documents. You must acquire college level math skills including competence in arithmetic, algebra and statistics. You must be able to create and interpret graphs and tables, and evaluate and interpret quantitative data.

1. Written/Oral Communication Proficiency

Business professionals spend most of their day communicating. You must be able to converse effectively in one-on-one and group environments, and present information clearly to a critical audience. You must also be able to write clearly and effectively, lead meetings, train others in what you know, argue persuasively both orally and in writing, listen well, and interpret correctly what others say in response.

Among the specific skills you need to acquire are: the capacity to express your thoughts clearly and appropriately orally and in written form, and deliver formal and informal presentations using appropriate media support. You must also have the proficiency to conduct business meetings, sell and persuade, provide clear oral feedback, listen with attention and empathy, and give and receive criticism. (back to list)

1. Technological Competence

You must be an adept user of popular business software. You have to be experienced in using technology for business communication and research. You must understand the potential of technology to revolutionize business operations and customer service.

Among the specific skills you need to acquire are: expertise in using and integrating the most popular business software, familiarity with computer hardware components and basic troubleshooting. You must be able to adeptly use e-mail to communicate and the Internet to retrieve data, you must understand the potential and issues related to electronic commerce and technology leveraging and appreciate the possibilities and limitations of technology within your own field of expertise. (back to list)

1. Teamwork, Human Relations & Organizational Effectiveness

You must have well-developed team participation and leadership skills. You must understand how to work with others, motivate others and resolve interpersonal conflict. You need to be able to establish a vision, contribute to a cause, and be a cooperative team player who accepts responsibility and accountability.

Among the specific skills you need to acquire are: an understanding of leadership and recognition of leader role models, the ability to set and communicate a team vision and build working relationships, and the know-how to assess your own and the team’s strengths and weaknesses. You must have a capacity to organize and delegate work, and see how different aspects of work connect. You must have the expertise to negotiate and resolve conflicts, see trends, anticipate consequences and work with diverse people. (back to list)

1. Information and Advanced Literacy

Good information is the key to good decision-making. You must be able to find and retrieve information from multiple sources, especially electronic sources. You must be able to interpret data, assess its worth, and then apply it to the decision process.

Among the specific skills you need to acquire are: the ability to pose questions and identify information gaps, awareness of the major sources (print and on-line) to find secondary information about business and the ability to gather information through primary methods (such as surveys). Beyond this, you must have the know-how to assess information sources for quality and reliability, and be able to organize and analyze the raw data and then apply it to solve a problem. (back to list)

1. Problem Solving & Decision Making Proficiency

You must have an entrepreneur’s talent for uncovering problems and discovering hidden opportunities. You must be able to analyze a problem’s root causes, develop creative solutions and identify the best one. And you must get that solution implemented quickly.

Among the specific skills you need to acquire are: intellectual curiosity and problem / opportunity finding skills. You must be able to diagnose problems and find their root causes then think “outside the box” to generate creative alternatives that challenge the status quo. You must have the skills to evaluate and rank alternatives, assesses their risks and consequences and make rational decisions. And you need the proficiency to design and implement an action plan. (back to list)

1. Global Awareness & Multi-Cultural Empathy

You must be prepared to participate in the global economy by acquiring broad awareness of world issues, politics, geography and global dependencies. You must have an eye for seeing international opportunities and threats. You must be comfortable living and working with people of diverse economic, social, cultural and ethnic backgrounds.

Among the specific skills you need to acquire are: an understanding of international trade and global markets, appreciation and respect for diverse cultures and economic systems and broad knowledge of world history, politics and geography. In addition, you must be comfortable interacting with people of diverse cultural, racial, social and ethnic backgrounds. (back to list)

1. Capacity for Lifelong Learning

You must recognize that your learning has to continue over your entire career. You must know your own strengths and weaknesses as a learner and understand the opportunities for advancement and the risks of your career field. You need to know how to learn in many ways so you can stay current in your field, or change fields.

Among the specific attitudes and skills you need to acquire are: a learning attitude that includes a commitment to life-long learning and knowledge of your own personal / professional strengths and weaknesses. You must have experience learning in different ways. You must be aware of trends within your career field and how to keep up with them. You should be connected with career-related organizations and professional development opportunities. You must acquire career-building savvy and know how to advance in your profession. (back to list)

1. Complementary Personal Attitudes, Values & Traits

Personal traits and “emotional intelligence” (EQ) weigh heavily in hiring and promotion decisions. You must be able to demonstrate that you have the personal traits and character qualities that complement your business skills. Your values, attitudes, beliefs, ethics, maturity and motivations must be in harmony with what most mainstream employers want.

Among the specific traits you need to acquire are: dependability, a strong work ethic, self-motivation, assertiveness and honesty. Employers expect to see punctuality, ambition, flexibility, creativity, self-confidence, self-discipline, professionalism and pride. They want you to demonstrate mental toughness, stress management, empathy, sociability, positive attitude, responsibility for your actions, and determination to succeed. (back to list)

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Critical Incident Report #two

Complete your second Critical Incident (CI) report this week. Critical incidents are significant events, happenings, occurrences, confrontations, or other experiences that have a strong impact on your project, provide you with an important learning experience associated with your project, give you new insights for your project, and/or offer you a change of perspective on your project.

You are required to report on 1 critical incident each week. You can pull from this list, or create your own CI categories. Also, remember you are required to associate your learning from the CI to your capstone project and at least one Essential Competency. (Links to an external site.)Links to an external site.

Format

Critical Incident #1: (category)

Explanation

(provide detailed explanation of the incident)

Learning Outcome of CI

(what did you learn as a result of the CI?)

Essential Competency

(what EC does your learning relate to? Why?)

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Write a 5–8-page prospectus response complying with the formatting and content instructions below.

ADRP Prospectus

Using research of the current literature on the topic selected and relevant to quality management and productivity, prepare a 5–8-page prospectus response complying with the formatting and content instructions below.

Format

· Minimum of 5 pages and maximum of 8 pages, double spaced, not including title page, abstract, and reference page

· Current APA format

· Minimum of 10 scholarly journal references; each reference must be less than 10 years old

· Reference page in current APA format, including active, permanent/stable URL links (for online resources)

· Double space between references and single space within the reference

Content

· A title page that includes:

o Course number and name

o Case name

o Student name

o Date submitted

o Respectfully submitted to: (instructor’s name)

· Abstract

· Concepts from the literature synthesized into the prospectus format with the following sections required:

§ Problem Statement

§ Purpose Statement/Research Questions

§ Conceptual Framework

§ Hypothesis/Hypotheses (supported by literature review citations and based on level of empirical knowledge gained from the review of the literature)

§ Selected Research Approach/Rationale for This Approach

· How the data will be measured

· How the data will be collected

· How the data will be analyzed

· How will conclusions be drawn

· What limitations exist

§ Expected contributions of the research and expected outcomes

§ Summary

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HUMAN RESOURCES SCENARIO CASE

select health insurance company as the industry for the case. like if you work for a health insurance company.

Word document (Follow standard APA Protocol) Minimum 5 pages, extra page is the cited CASE:

“Congratulations! You have been speaking so much about how senior management can impact culture, performance and engagement, that you have been promoted to drive the HR Function in your organization. (CHRO, Head of People, HR Manager, Director of People and Organizational Performance, Director of Talent and Organizational Effectiveness, you name the title… It is now yours). Of course, being new to the role, you will need to understand the full scope of your new function and learn about what are some of the best HR organizational practices today. This, in addition to your current skills, should well position you to build a best in class HR function and a high performing organization. I would expect nothing less of you (of course). Your roadmap to success:

1. Research and identify the areas that comprise the various domains of today’s HR function? (Example: In the Finance area you encounter various function such has general accounting, budgeting, forecasting, etc.).
2. Explain the core purpose of each domain and how each domain should/can be leveraged to align HR practices and drive/support achievement of organizational objectives?
3. Identify the type of HR/organizational initiatives you consider critical for you to effectively build and drive strong employee engagement in today’s environment?
4. Identify some of the key issues emerging in our business environment and how are these are expected to impact organizations and the workforce in the future?
5. Identify the type of initiatives you could implement to ensure your organization is proactive and ready to address and/or leverage them (Ex.: competency development, job design, job profile/fit, organizational structure, leadership practices, culture, engagement, talent acquisition and other OB/HR/people practices).

6.As part of your research, you may want to reach out to your HR Director, or turn to a best in class company to hear what the head of HR has to say and what type of advice they provide.

IMPORTANT USE professional national organizations such as SHRM and review key publishers in topics related to Human Resources Management, Human Capital, global HR trends, workforce trends, etc. such as Willis Towers Watson, BCG (Boston Consulting Group), Mercer, McKinsey, McKinsey Global Institute, AON Hewitt, Harvard Business Review, Deloitte and other HR publications/magazines. Make sure to cite/reference your sources.

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