Develop 4 customer satisfaction strategies

Develop 4 customer satisfaction strategies

Unit 4 – Individual Project

Assignment Overview

Type: Individual Project

Unit: Strategies for Change

Due Date: 3/11/19

Grading Type: Numeric

Points Possible: 115

Points Earned:

Deliverable Length: 1,500 words (plus or minus 10%) proposal analysis paper

View objectives for this assignment

Assignment Details

Assignment Description

Use the library, Internet, and other reliable and valid resources to assemble a presentation to be delivered to the vice president (VP) of organizational development. This VP has come to you with the following challenge:

It has been a while since this VP has done anything relative to organizational design, but he has a desire to research the types of design that might help the organization become more customer focused again. The VP has a strong feeling and belief that a systematic redesign of the organization into a more contemporary model would be beneficial for achieving the levels of customer service of the past. Explain the design possibilities that would potentially lead to this outcome of superior customer service, and make a final recommendation based on your research. Present the different options and at least 3 advantages and 3 disadvantages of each of them. Then, explain the reasoning and logic that helped you arrive at your final recommendation. Complete the following:

Study the design possibilities that would potentially lead to the outcome of superior customer service.

Develop 4 customer satisfaction strategies, and list 3 advantages and 3 disadvantages of each. Make a final recommendation based on your research. Use the change management processes and knowledge that you have gained in the previous assignments.

Explain the change strategy for both your recommendations and for closing the deal with the line managers, expected return on investment, and logic that helped you arrive at your final recommendation.

Use a minimum of 1 topic content chart or a description of a model or strategy being recommended and 1 return on investment (ROI) summary chart in this assignment.

You should use at least 3 valid graduate-level references and APA formatting.

Please submit your assignment.

For assistance with your assignment, please use your text, Web resources, and all course materials.

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Personal Finance Research task

Personal Finance Research task

Research Paper (600 points) Due Date: Nov 30, 2017

TOPIC: Investing for the future

Format

The 600-point Research Paper will consist of at least two and a half pages, typewritten, double-spaced, using good grammar and excellent written English. You can use Times New Roman 12 font. You can use MLA formatting. You will select the article(s) to use for the topic of EBusiness / Ecommerce and then write the research paper using the following elements:

Grading Rubric

· 150 pts. will be given for a well-written summary of your current goals

· 400 pts for a well-written detailed financial plan of your blueprint for success in investing for the future.

· 50 pts for work cited page

Elements of the Research paper

1) Summary of your current situation (Current Goals, academic career and professional career)

2) Create SMART goals for yourself for 3 different timelines: a) Short-term (less than 1 year) b) Intermediate term (between 1 to 3 years) and c) Long-term (greater than 3 years)

3) How will you achieve these goals that you have defined for each of the 3 timelines?

4) What are the different financial instruments that you have learned in the class will you invest in to achieve these financial goals?

5) How will you start investing?

6) What are the milestones you have to achieve financially in order to judge whether you are on the track with your financial plan?

7) What are the obstacles that can keep you from achieving your financial goals?

8) What will you do in order to clear these obstacles in order to reach your goals?

9) How will you use this detailed financial plan to achieve the success that you have mapped for yourself?

10) Conclusion

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Assignment 3-Engineering homework help

Assignment 3-Engineering homework help

Minaj/Monae

For this week, watch Janelle Monae’s videos for the song “Pynk,” as well as Nicki Minaj’s “Chun Li.”

Janelle Monáe – PYNK [Official Video]Links to an external site.

Loading media…Minimize embedded content

Nicki Minaj – Chun-LiLinks to an external site.Nicki Minaj – Chun-Li

After you do that, please read the criticism on all of these videos. I am not going to direct you to any specifically, because I want to see what you find and what you end up choosing.

I’d like you to write an informed response to these videos, complicated by the criticism you’ve read. 2 pages of response double spaced per video, but you can write it as one long response. Please do not try to submit more than one document, because Canvas doesn’t allow it.

I want you to think about what these two particular videos do for the hip hop movement, especially in light of the #metoo movement and Janelle Monae’s embracing of gender fluidity and sexual fluidity, as compared with the recent criticism regarding appropriation (if you don’t know what this means, please look it up – you may also find it useful to look up the recent backlash that a white teenage female received for posting photos of her and her friends on social media wearing a traditional Asian dress to her prom) of Nicki Minaj’s video for “Chun Li.” Hint: Janelle Monae and Nicki Minaj are not doing the same thing.

To speak to these questions, you may (and probably should) address the history of hypermasculinity within the beginnings of the hip hop movement, and how Monae and Minaj, although in different ways, approach being female within a largely male-dominated genre. But, make sure you do not center your response on the men you use as points of comparison, but use them to more clearly contextualize the moving images and musical choices of these two female artists.

Also, let’s think, too, about the movement in these works and what that movement does to lend itself to either racial or gendered expressions happening in the videos themselves.

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Analyze the six stages of a quality life cycle.

Analyze the six stages of a quality life cycle.

QUESTION 1
You are the Quality Control Manager of a large production facility. Leadership has asked you to make a presentation to the shareholders explaining how product quality is the most important determinant of business profitability. What factors and elements would you use in your presentation to convince the audience?

QUESTION 2
Design for Six Sigma (DFSS) is a set of tools and methodologies that ensure the development of goods and services will meet customers’ needs, achieve performance objectives, and that processes used to make and deliver them achieve extremely high levels of quality. Analyze the four principle activities of DFSS.

QUESTION 3
The Baldrige Award is a powerful promoter of total quality management (TQM) in the United States and the world. Evaluate the four main purposes of this prestigious award.

QUESTION 4
As the quality control manager you are assembling total quality (TQ) teams. Compare and contrast the types of TQ teams according to the processes they each undertake.

QUESTION 5
Explain why flattening an organization can be beneficial, and also why flattening an organization is not without drawbacks.

QUESTION 6
Explain why employee engagement offers many advantages over traditional management practices.

QUESTION 7
Analyze the five core characteristics of job design that drive work outcomes.

QUESTION 8
You are the leader of a new venture. In establishing the vision for the venture, what are two important steps?

QUESTION 9
As a Quality Manager, what three questions must be asked when committing to empowerment?

QUESTION 10

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Prepare a 10- to 15-slide PowerPoint presentation that addresses important access control, infrastructure, and management aspects from each location.

Prepare a 10- to 15-slide PowerPoint presentation that addresses important access control, infrastructure, and management aspects from each location

.

You are provided with the text sheet entitled Integrated Distributors Incorporated (access_project_ts_integrateddistributors.docx) to complete this project. You play the dual role of an IT architect and IT security specialist working for Integrated Distributors Incorporated (IDI), a multi-national organization with offices in several countries. Your instructor for this course plays the role of the chief information officer (CIO). Your peers play the role of selected technology staff. Each of the organization’s locations is operating with different information technologies and infrastructure—IT systems, applications, and databases. Various levels of IT security and access management have been implemented and embedded within their respective locations.

Tasks:

Your goals as the IT architect and IT security specialist are to:

Develop solutions to the issues that the specified location of IDI is facing.

Develop plans to implement corporate-wide information access methods to ensure confidentiality, integrity, and availability.

Assess risks and vulnerabilities with operating IT facilities in the disparate locations where IDI now functions and develop mitigation plans and implementation methods.

Analyze the strengths and weaknesses in the current systems of IDI.

Address remote user and Web site user’s secure access requirements.

Develop a proposed budget for the project—consider hardware, software, upgrades/replacements, and consulting services.

Prepare detailed network and configuration diagrams outlining the proposed change to be able to present it to the management.

Develop and submit a comprehensive report addressing the learning objectives and your solutions to the issues within the scenario

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Develop a proposed budget for the project—consider hardware, software, upgrades/replacements, and consulting services.

Develop a proposed budget for the project—consider hardware, software, upgrades/replacements, and consulting services.

You are provided with the text sheet entitled Integrated Distributors Incorporated (access_project_ts_integrateddistributors.docx) to complete this project. You play the dual role of an IT architect and IT security specialist working for Integrated Distributors Incorporated (IDI), a multi-national organization with offices in several countries. Your instructor for this course plays the role of the chief information officer (CIO). Your peers play the role of selected technology staff. Each of the organization’s locations is operating with different information technologies and infrastructure—IT systems, applications, and databases. Various levels of IT security and access management have been implemented and embedded within their respective locations.

Tasks:

Your goals as the IT architect and IT security specialist are to:

Develop solutions to the issues that the specified location of IDI is facing.

Develop plans to implement corporate-wide information access methods to ensure confidentiality, integrity, and availability.

Assess risks and vulnerabilities with operating IT facilities in the disparate locations where IDI now functions and develop mitigation plans and implementation methods.

Analyze the strengths and weaknesses in the current systems of IDI.

Address remote user and Web site user’s secure access requirements.

Develop a proposed budget for the project—consider hardware, software, upgrades/replacements, and consulting services.

Prepare detailed network and configuration diagrams outlining the proposed change to be able to present it to the management.

Develop and submit a comprehensive report addressing the learning objectives and your solutions to the issues within the scenario.

Prepare a 10- to 15-slide PowerPoint presentation that addresses important access control, infrastructure, and management aspects from each location.

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Discussion -Project

Discussion -Project

When performing a hypothesis test, you must make an assumption in order to perform it. Assume that the hypothesis you are testing (the null hypothesis) is true. This assumption allows you to calculate the probability of the test results. You then use that probability to decide whether or not to accept the hypothesis and the claim associated with it. The more likely the results, the more readily you accept the hypothesis.

This kind of analysis can be used to evaluate any idea for which there are enough facts or data. For example, what about the premise that Jesus is the Son of God? Josh McDowell takes a similar approach to answering this question in his book, Evidence That Demands a Verdict (Campus Crusade for Christ, 1972).

In his book, McDowell collects a variety of information that attests to the Bible’s validity and Jesus’ claims to being the Son of God. He includes the interesting results of a large volume of research. In the section about messianic prophecy, he quotes the probabilistic analysis of Peter Stoner in Science Speaks (Moody Press, 1963). Stoner used the assumption that Jesus was just a man and not the Son of God to perform a probability analysis and hypothesis test on some messianic prophecies. In this case the hypothesis was that Jesus was not the foretold Messiah or the Son of God. He then examined the probability of a selection of prophecies coming true if Jesus was in fact not divine.

Using a selection of 8 prophecies, Stoner estimated that the probability of all 8 prophecies being fulfilled is 1 in 1017. Using the language of hypothesis tests, this means that you would reject the hypothesis that Jesus is not the Messiah for any α > 10-17. To put it another way, α > 0.00000000000000001. The smallest α that is normally used for a hypothesis test is α = 0.01. This means that you can safely reject the hypothesis that Jesus is not the Messiah or the Son of God.

For more on this, see Josh McDowell’s book Evidence That Demands a Verdict. Peter Stoner’s work can be found in Science Speaks, published by Moody press. Stoner’s book has recently been rereleased in e-book format. You can find it in the Module/Week 7 Additional Materials folder.

The references for the 8 Old Testament prophecies that Peter Stoner analyzed are listed below along with the verse references for their fulfillment. It is likely that most students in this course believe that Jesus Christ is divine, so listing probabilities of Him doing certain things is irrelevant. However, Stoner says to the skeptical, “Okay, let’s have it your way for a second. If Jesus of Nazareth was just an ordinary man, what is the probability that he could fulfill all the prophecies by chance?”

Old Testament Prophecies  New Testament Fulfillment

Micah 5:2 Matthew 2:4–6

Malachi 3:1 Mark 1:2-8

Zechariah 9:9 Matthew 21:4–11

Psalms 41:9 Luke 22:21

Zechariah 11:12 Matthew 26:15

Zechariah 11:13 Matthew 27:3–10

Isaiah 53:7 Mark 14: 60-61

Psalms 22:16  John 19:17–18

In Discussion Board Forum 2, post a thread that includes the following:

1. Type out each Old Testament prophecy with the verse reference followed by the New Testament verse with the fulfillment. (10 points)

2. Which one of the 8 prophecies and its fulfillment spoke to you the most? Write at least 150 words about this verse and your thoughts about it. (10 points)

3. These prophecies and their fulfillment are definitely evidence that Jesus is the Messiah. People have different opinions about whether or not there is absolute proof of this. Do you think these verses prove that Jesus is the Messiah? Write at least 250 words about your opinion on this. Be sure to explain the reasons behind your thinking. Whether you believe that Jesus is the Messiah or not, please give your honest opinion. Any honest, thoughtful opinion will receive full credit. (12 points) 

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Create a Training and Organizational Development

Create a Training and Organizational Development

The Final Project requires you to develop a Training and Organizational Development (OD) proposal and presentation to senior management targeted at improving diversity training within an organization of your choice. Many organizations have extended the management of diversity programs beyond HRD programs and processes by changing human resource management (HRM) policies and programs to meet the special needs of the new workforce. A growing number of organizations are holding line management accountable for diversity goals. For example, incorporating diversity goals into their performance evaluation process, and measuring improvement in relation to pre-established target goals annually.

Reminder:

Please ensure that you review the grading rubric (click on checkerboard under grade details above) for this assignment carefully, to ensure that you receive the highest possible grade for your work! Read the instructions in detail before beginning this assignment. Please ask questions if necessary.

As the HRD manager of your organization, what new training programs and processes would you propose to senior management to develop effective recruiting and selection methods to attract more minorities and women to your organization? Explain how HRD methods can be used to help manage a culturally diverse workforce. For example, how will you overcome language and discrimination issues that will ultimately lead to a climate in which all employees can thrive within the organization and contribute to its success?

Submission Instructions: Submit your work as an MS Powerpoint (.ppt) presentation (Note: no other slide presentation software will be accepted for grading). To be eligible for full credit, your presentation must include at least 12 content slides, in addition to a title slide, introduction slide, and reference slides at the end of your presentation (i.e., the minimum number of slides is 15). Your grade will be based upon research conducted, effectiveness of the proposed training program, the credibility and appearance of the PowerPoint presentation, critical thought, and APA format. In addition, students are expected to use the Notes section of the PowerPoint presentation to enhance the depth and scope of the narrative portion of their presentation, while avoiding lengthy narrative on the PowerPoint slides. Refer to Purdue OWL (https://owl.english.purdue.edu/owl/resource/560/17/) for APA PowerPoint Slide Presentation Guidelines.

Please support your ideas, arguments, and opinions with independent research, include at least five (5) supporting references or sources (NOT Wikipedia, unknown, undated, or anonymous sources) in the reference section, and properly cite all references within the text of your PowerPoint presentation, in accordance with the 6th edition of the APA manual, chapters 6 & 7.

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Final Project Please go through !!!!1

Final Project Please go through !!!!1

The Final Project requires you to develop a Training and Organizational Development (OD) proposal and presentation to senior management targeted at improving diversity training within an organization of your choice. Many organizations have extended the management of diversity programs beyond HRD programs and processes by changing human resource management (HRM) policies and programs to meet the special needs of the new workforce. A growing number of organizations are holding line management accountable for diversity goals. For example, incorporating diversity goals into their performance evaluation process, and measuring improvement in relation to pre-established target goals annually.

Reminder:

Please ensure that you review the grading rubric (click on checkerboard under grade details above) for this assignment carefully, to ensure that you receive the highest possible grade for your work! Read the instructions in detail before beginning this assignment. Please ask questions if necessary.

As the HRD manager of your organization, what new training programs and processes would you propose to senior management to develop effective recruiting and selection methods to attract more minorities and women to your organization? Explain how HRD methods can be used to help manage a culturally diverse workforce. For example, how will you overcome language and discrimination issues that will ultimately lead to a climate in which all employees can thrive within the organization and contribute to its success?

Submission Instructions: Submit your work as an MS Powerpoint (.ppt) presentation (Note: no other slide presentation software will be accepted for grading). To be eligible for full credit, your presentation must include at least 12 content slides, in addition to a title slide, introduction slide, and reference slides at the end of your presentation (i.e., the minimum number of slides is 15). Your grade will be based upon research conducted, effectiveness of the proposed training program, the credibility and appearance of the PowerPoint presentation, critical thought, and APA format. In addition, students are expected to use the Notes section of the PowerPoint presentation to enhance the depth and scope of the narrative portion of their presentation, while avoiding lengthy narrative on the PowerPoint slides. Refer to Purdue OWL (https://owl.english.purdue.edu/owl/resource/560/17/) for APA PowerPoint Slide Presentation Guidelines.

Please support your ideas, arguments, and opinions with independent research, include at least five (5) supporting references or sources (NOT Wikipedia, unknown, undated, or anonymous sources) in the reference section, and properly cite all references within the text of your PowerPoint presentation, in accordance with the 6th edition of the APA manual, chapters 6 & 7.

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