Black Mirror And Your Rhetorical Relationship To Technology
PROMPT 1: Using our class discussions of remix & your understanding of the TV show
Black Mirror—and your understanding of other literature/film about technology—write about your rhetorical relationship to the technology you use on a daily basis.
ELABORATION: Consider this notion of remix: we all absorb massive amounts of content and info from many electronic sources, and then use it to live, to interact with others. In a paper of 1,500-1,600 words, write about some connection you see between the ideas that Black Mirror presents about your relationship totechnology and the ideas of rhetoric and remix we’ve discussed in class. The goal is to use Black Mirror—and whatever other works of art feel relevant to your own
experience—to describe how you interact with technology, and what it means that you interact with it in those ways. Since this is a class largely about rhetoric, you should consider your relationship with your gadgets in a rhetoricalsense. For example, in terms of rhetoric, you might consider the sort of personality traits that technology brings out in characters on the show, and how that relates to the kind of personality traits that your technology brings out in you(this would constitute a discussion of the kinds of ethos connected to technology use). Or, you might consider the emotional responses that characters on the show have to the technology that surrounds them, and how that relates to the many and complex kinds of emotional responses you have to your technology (this would constitute a discussion of the kinds of pathos connected to technology use). Or, you might consider what sorts of claims the show puts forth about our use of technology, and how those claims relate to how you use technology (this would constitute a discussion of logos connected to technology use). Or you could go another route altogether. These are all just possible directions to take, not absolute requirements.
Note that I’m NOT asking you to make larger, societal claims about use of technology. Rather, you should write about your own relationship to your own technology. This isn’t to say that the paper should be entirely personal—there’s definitely a place for alluding to the show and to what’s been written about technology. Still, I’m NOT looking for you to make grand claims about what our use of technology means for everyone. For more context, imagine that your writing could appear as a personal essay in a magazine like Wired (we’ll look at examples of this kind of writing in class, but here’s one, entitled “Why I Can’t Stop Watching Horrifying ISIS Decapitation Videos”).
LOGISTICS: Write in 12-point, Times New Roman font. Double-space. Use 1-inch margins. If you cite sources, do so in MLA format. . Provide a title that speaks to the essay’s purpose. Include no title page, but a header on the first page that gives your name and “Black Mirror Unit.”
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Impacts of the refugee crisis on the hotel industry: Evidence from four Greek
islands
Article in Tourism Management · August 2018
DOI: 10.1016/j.tourman.2018.02.004
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Stanislav H Ivanov
Varna University of Management
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Dr. Theodoros Argyrios Stavrinoudis
University of the Aegean
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Impacts of the refugee crisis on the hotel industry: Evidence from four Greek islands
Stanislav Ivanov
Professor, Varna University of Management, 13A Oborishte Str., 9000 Varna, Bulgaria, tel:
+359 52 300 680, e-mail: stanislav.ivanov@vumk.eu
Theodoros A. Stavrinoudis
Assistant Professor, University of the Aegean, 8 Michalon Str., 82132 Chios, Greece, tel: +30
6938799541, e-mail: tsta@aegean.gr
Abstract:
This paper investigates the impacts of the 2015 refugee crisis on the hotel industry on four
islands in Greece (Lesbos, Kos, Chios and Samos) and hoteliers’ responses to it. The sample
includes 96 accommodation establishments. Findings revealed that the refugee crisis had a
very serious negative impact on the hotel industry of the analysed islands and their
operational statistics deteriorated significantly. The image of the islands and of the
accommodation establishments were hurt as well. The hoteliers preferred to mitigate the
negative consequences of the refugee crisis mostly by increased marketing efforts to attract
more guests, and cutting costs and prices, rather than by working with fewer employees,
delaying payments to suppliers or requiring more cash payments. Managerial implications,
limitations and future research direction are also discussed.
Key words: refugee crisis, refugees, migrants, hotel industry, Greece
Citation: Ivanov, S., & Stavrinoudis, T. (2018). Impacts of the refugee crisis on the hotel
industry: Evidence from four Greek islands. Tourism Management, 67, 214-223.
Introduction
The recent geopolitical instability in the Middle East led to a significant increase in the
refugee/migrant flows to European countries and mainly to Greece and Italy (173,450 and
181,463 arrivals respectively in 2016) (The UN Refugee Agency, 2016b). In 2015, 1,015,078
refugees/migrants reached Europe by crossing its maritime borders and only in August 2015
the number of arrivals increased by 1,500% compared to August 2014 (The UN Refugee
Agency, 2016b; Greek Ministry for Economy, Infrastructure, Shipping and Tourism, 2015).
In the case of Greece, the largest refugee/migrant flows were recorded on the Aegean islands
located near the Turkish borders (Lesbos, Chios, Samos and Kos – see Tables 1 and 2) (The
UN Refugee Agency, 2016c). During the first eight months of 2015 on some of the above
islands the number of incoming refugees/migrants exceeded the number of the islands’
residents (Greek Ministry for Economy, Infrastructure, Shipping and Tourism, 2015).
From a legal perspective, the concepts of ‘refugee’ and ‘migrant’ are quite distinct and the
difference is in their motivation to migrate. According to the Convention and Protocol
Relating to the Status of Refugees (UNHCR, 1967) a refugee is a person arriving in a
different country than the one he/she resides in, in search of refuge or residence permit owing
to the fear of lack of protection or persecution for reasons of religion, race, nationality, etc. in
the country of his/her nationality. According to UN Refugee Agency (2016a), migrants
choose to leave their country not due to an immediate threat of persecution or death but rather
in order to have better living standards through work, education or family reunification.
Should they return to their homeland, they will continue to enjoy the protection of their
government. For simplicity, in this paper we shall refer to the 2015 crisis as ‘refugee crisis’,
and to the people entering Greece as ‘refugees’. The political discussions whether they are
real ‘refugees’, legal or illegal ‘migrants’ goes beyond the scope of this paper.
INSERT TABLE 1 AROUND HERE
INSERT TABLE 2 AROUND HERE
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INSERT TABLE 4 AROUND HERE
The refugee crisis has multiple negative effects on the tourism activity on the islands:
cancellation of hotel reservations, flights, conferences and cruise ship port calls; loss of
income; shrinking of the active tourist season; decrease in bookings, etc. As Table 3 shows,
http://www.unhcr.org/protect/PROTECTION/3b66c2aa10.pdf
http://www.unhcr.org/protect/PROTECTION/3b66c2aa10.pdf
the number of tourists arriving by air (the main transportation mode for international tourists)
decreased in 2015 compared to 2014. On the other hand, the number of overnights in the
hotels and similar establishments on three of the islands slightly increased, but this was
probably attributable not to tourists, but rather to employees and volunteers in non-
governmental organisations (NGOs), Frontex officers and in some cases – refugees.
Moreover, a large number of Turkish citizens visit the islands for short day trips without
usually spending the night there. The statistical data in Table 4 reveal that Turkish visitors are
not affected by the refugee crisis. This is probably due to the fact that refugees cross Turkey
and come to the Greek islands from the Turkish coasts by crossing the Turkish maritime
borders. Thus, Turkish visitors are quite familiar with the presence of refugees. The presence
of large numbers of refugees on the islands caused crucial social pressure as well as pressure
on the islands’ infrastructure and carrying capacity. An interesting fact is that on all examined
islands the number of refugees exceeded the number of local residents, thus leading to a high
ratio of refugees to local residents, which in the case of Lesbos, for example, reached 5.86.
This comes on top of an already high ratio of tourists to local residents, which, for example, in
the case of Kos reached 28.2 in 2015. In two of the four examined islands (Lesbos and Chios)
the number of refugees surpassed by far the number of tourists. At the same time, the
simultaneous presence of both population groups (tourists and refugees) on the islands
compared to the local population of these islands results in a very high ratio of tourists and
refugees to local residents, which in the case of Kos, for example, reached 29.92. During a
crucial economic period, these facts have triggered negative multiplier effects on the entire
economy not only of the islands but also countrywide (Greek Ministry for Economy,
Infrastructure, Shipping and Tourism, 2015). They reduce the growth rates of the tourism
demand, especially on the islands under investigation, thus causing unequal geographical
distribution of tourism demand and a fall in hotel prices (Research Institute for Tourism,
2016).
Moreover, the image of the country projected through international and social media is
changing and is associated all the more with images of gloom and often poverty (Tzanelli &
Korstanje, 2016). The strong international attention drawn to the refugee crisis had a negative
impact on the tourism image not only of the islands where the major refugee/migrant flows
were recorded but of the entire country as well (Greek Tourism Confederation, 2016a).
Nevertheless, the same media also promoted the strong support and solidarity of the Greeks
with the refugees. The Hellenic Rescue Team and Efi Latsoudi shared the 2016 Nansen
Refugee Award for their voluntary efforts to aid refugees arriving in Greece (The UN
Refugee Agency, 2016d). At the same time, in February 2016, 236 international scholars
nominated the “Aegean Solidarity Movement” for the Nobel Peace Prize (Tselios, 2016).
Two main reasons led to the current research: first, the immense increase of refugee influx
and its impact on tourism; and second, the limited, to this day, scientific research on the
relation between tourism and refugee issues (UNWTO, 2009; Seetaram, 2012; Moufakkir,
2014) and mainly on the consequences of refugee flows on tourism (Pappas and
Papatheodorou, 2017), which is a central innovative aspect of this research. In the light of the
above discussion, the aim of this paper is to investigate the overall impact of the 2015 refugee
crisis on the hotel industry on the four most affected Greek islands (Lesbos, Chios, Samos and
Kos). In order to fulfil this aim, the following key objectives of the paper are formulated:
a) to evaluate the impact of the refugee crisis on performance metrics of the hotel
industry – number of guests, overnights of guests, average stay of guests, attraction of new
types of guests, prices, total revenues, number of employees, and total costs in 2015 compared
to 2014;
b) to evaluate managers’ estimates about the impact of the refugee crisis on the
performance metrics of their properties in the future;
c) to identify the effect of the refugee crisis on the image of the islands and hotels; and
d) to identify the coping mechanisms adopted by hoteliers to mitigate the negative
consequences of the refugee crisis.
Τhe investigation of the public authorities’ crisis management actions in the examined
destinations extends beyond the scope of this paper.
Brief Literature Review
Τhe international literature is abundant of studies dealing with the impact of external factors
leading to crisis situations (political instability, acts of terrorism, wars, etc.) on a destination’s
or country’s tourism industry (e.g. Afonso-Rodrνguez, 2017; Causevic & Lynch, 2013;
among others). In general, prior studies reveal that crisis situations have negative impacts on
tourism demand and supply. The presence of refugees and immigrants in tourist destinations
is one of the above factors, as it causes various feelings to tourists (active and potential ones)
http://www.euronews.com/2016/02/04/refugee-crisis-a-nobel-peace-prize-for-the-heroes-of-the-aegean
and influences their total travel experience and their intention to (re)visit the destination
(Coldwell, Osborne, Crouch, & Walker, 2015).
The literature review revealed many attempts to research the relation between migration and
tourism. However, the vast majority of published papers focus on refugees and immigrants
who have settled and reside in the tourist origin countries and have integrated to a great extent
in the local society, economy and culture. Within this framework, Williams & Hall (2002)
presented a theoretical approach of the relation between migration and tourism through a
number of cultural and economic mechanisms. More recently, Seetaram (2012) found that the
number of immigrants residing in a destination can increase the inbound tourist flows. The
larger the immigrant number, the more likely it is for friends and relatives to visit them in
their country of residence, causing thus what she calls “immigration-led tourism”.
Respectively, Genc (2013) revealed the close relation between immigration and inbound
tourism demand in New Zeeland, while Balli, Balli & Louis (2016) claimed that immigrants
residing in OECD member countries act in a positive way (in marketing terms) as they attract
tourists from the country in which they reside and work to their country of origin. This is
achieved through their interaction with the locals.
Mehmood, Ahmad & Khan (2016) investigated the relation between immigrants, tourist
arrivals and crime rate in the United States, thus confirming the results of earlier studies
concerning the immigrants’ contribution to tourist arrivals and the bidirectional relation
between tourism and migration. Etzo, Massidda & Piras (2014) evaluated the effect of
migration on international tourism and revealed that the presence of immigrants in a country
causes both outbound and inbound tourism. On the other hand, according to Moufakkir
(2014), the prejudice of a country’s residents against and animosity towards immigrants affect
the residents’ image of the immigrants’ country of origin and mostly their intention to travel
there in the future. At the same time, the animosity of local residents towards certain
immigrant nationalities and the existential stigma affect the tourist experience and the
hospitality towards tourists originating from those countries since the aforementioned stigma
affects tourists as well (Moufakkir, 2015).
Other researchers address the extended hospitality concept which focusses on the reception
and hosting not only of tourists but also of immigrants and refugees. Thus, similarities,
regarding hosting tourists and immigrants/refugees, have been identified and the long-term
benefits of the reception/hosting of refugees have been elaborated (comprehension of different
cultures; integration of refugees into the host community; inclusion of refugees/immigrants in
the workforce) (Pechlaner, Nordhorn & Poppe, 2016). The above issue is of particular interest
for countries hosting refugees and immigrants on a long-term basis. However, the difficulties
in the coexistence of refugees/immigrants and tourists (management of refugees’ flows;
reluctance of tourists to encounter refugees), especially in popular and well-established tourist
destinations, whose economic welfare depends mainly on tourism, should not be overlooked.
For example, Van Hooren’s (2015) study on the social impact and the attitudes of locals
caused by the presence of irregular immigrants in Malta, approaches the issue of ‘outsiders’
(tourists and mainly immigrants) in a small tourist country, and indicates the practical
problems related to employment, health care, living space and safety.
In a different approach, Simpson, Simpson & Cruz-Milan (2016) revealed that the attitudes of
winter immigrants in Rio Grande Valley, South Texas, compared to the attitudes of
undocumented immigrants, affect both the feeling of safety of winter immigrants and the
extent to which they will revisit or recommend the destination to others. Starting from the
ascertainment that the new millennium is characterised by the simultaneous increase in tourist
and refugee flows, Russell (2003) researched the sociocultural impacts of these flows on
developing countries. She concluded that the planning of all kinds of activities at a local level
should include next to basic and tourist facilities also the necessary infrastructure for the
hosting of refugees. This ascertainment is particularly timely nowadays for the islands of the
Aegean Sea.
Most recently, and due to the escalation of the refugee crisis in the Mediterranean, the
international literature was enriched with studies regarding the impact of the refugee crisis on
the tourism industry of destinations receiving refugees. Costa (2017) investigated how
tourism demand is affected by urgent situations and crises in tourist destinations. To a great
extent his study also focused on the refugee crisis and its impact on popular tourist
destinations on Mediterranean islands, as it has been demonstrated by the fluctuation of prices
of tourist accommodations. Moreover, he indicated that the prices of tourist accommodations
had to be decreased in destinations where large refugee flows were recorded, especially when
this fact generated negative publicity (as in the case of the island of Kos). On the contrary,
other destinations (e.g. the island of Zakynthos, which is located far from the islands that
function as reception areas) benefited from the above situation and achieved a significant
increase of their prices. At the same time, the described phenomenon resulted in a delayed
increase of tourist accommodations’ occupancy on the islands that were affected by refugee
flows. A satisfactory occupancy was reached only after the neighbouring tourist destinations
had already reached a high occupancy. Pappas and Papatheodorou (2017) investigated the
impact of the refugee crisis on potential tourists’ perceptions of Greece as a tourist
destination. The study also dealt with the measures taken by the country’s hoteliers in order to
confront this crisis. The importance of host communities was stressed both for the shaping of
a tourist destination’s image and for decisions related to refugee crisis management, among
other things, in terms of tourism. At the same time, the researchers expressed the opinion that
tourism entrepreneurs need to regard the crisis not only as a threat but also as an opportunity
to create the image of a country that is tolerant, compassionate, and sincerely hospitable
towards refugees. Of particular interest is also the suggestion expressed by the researches that
a research dealing with those tourism enterprises on the Aegean islands that were affected by
the refugee crisis (i.e. more or less what this study does) would be quite useful.
This manuscript contributes to the advancement of knowledge on the relationship between
tourism and migration by empirically investigating the impact of refugee flows on the
hospitality industry, the image of tourist destinations, which are at the same time refugee
reception areas, and the approaches used by hospitality businesses to mitigate the negative
impacts of the crisis. Consequently, the research extends beyond the traditional approach of
the symbiotic relationship between tourism and migration [tourism and retirement migration,
tourism and labour migration, tourism and entrepreneurial migration, etc. (Williams and Hall,
2000)], and identifies the absence of significant benefits for the refugee reception area by
suggesting new aspects for further scientific research.
In order to meet the objectives of the present manuscript, a questionnaire was used that
included several groups of questions related to the research aims. The first group included
questions on the dynamics of selected operational statistics in 2015 (the year of the crisis)
compared to the preceding year (2014 – the year before the refugee crisis) and respondents’
forecasts about 2016. The second group evaluated the impact of the refugee crisis on the
image of the islands and accommodation establishments. The third group identified
respondents’ approaches to mitigate the negative consequences of the refugee crisis on their
businesses. Finally, respondents were asked about their estimations of the crisis’ duration. The
specific questions in the first and third groups were adapted from recent prior studies on
political crises/instability (Ivanov, Idzhylova & Webster, 2016; Ivanov, Sypchenko &
Webster, 2017; Ivanov et al., 2017), while the questions in the second group were developed
by the authors for this particular research.
Methodology
Data collection took place between March and June 2016. The authors received detailed data
on all accommodation establishments on the four islands that were most hit by the refugee
crisis (Kos, Lesbos, Samos and Chios) from the Hellenic Chamber of Hotels. An online
questionnaire was developed and the link to it was sent by e-mail to all managers of
accommodation establishments on these islands. Table 5 presents the number of responses per
island. The sample includes 96 properties or 16.03% out of a total of 599 hotels and similar
accommodation establishments on the four islands. Sample’s characteristics are presented in
Table 6.
INSERT TABLE 5 AROUND HERE
INSERT TABLE 6 AROUND HERE.
The Kolmogorov-Smirnov z-test revealed that the answers of the respondents were not
normally distributed (all z-statistics were significant at p<0.05), hence non-parametric tests
were adopted for data analysis. In particular, the Kruskal-Wallis χ2 test was used to identify
differences in respondents’ answers on the basis of their category, location, island, type, and
size, while the Mann-Whitney U-test was used for measuring differences between chain
affiliated hotels and independent properties. Additionally, Wilcoxon signed ranks test was
used to identify the differences in respondents’ answers to some questions.
It should be noted that the authors have contacted the travel agencies operating on all four
islands as well, with the aim to provide a comprehensive overview of refugee crisis’ impacts
on the local tourism industries, not only on the hotel industry. Unfortunately, the
overwhelming majority of contacted travel agency managers refused to participate in the
research due to various reasons and only a handful of them actually completed the
questionnaire. That is why the opinion of travel agency managers is not reported in this paper
and should be subject to future research.
Findings
4.1. Impacts of the refugee crisis on accommodation establishments’ operational statistics
Research findings are presented in Table 7. Findings reveal that all operational statistics
(number of guests, number of overnights, average stay, price, revenues, number of employees,
costs) deteriorated. The number of guests in 2015 decreased by -22.79% compared to 2014
(row A4.1), overnights by -18.75% (row A6.1), prices plummeted by -12.45% (row A10.1),
revenues by -15.66% (row A12.1), while costs surged by 5.66%. Some of these findings are
similar to the findings of Costa’s study (2017). The changes in the operational statistics
(excluding the changes in total costs) are strongly, positively and significantly correlated
(Appendix 1), meaning that the drop in the number of guests is also combined with shorter
stays and lower prices, leading to fewer overnights and ultimately to less total revenue. This
conclusion is further supported by the regression analysis in Appendix 2 which reveals that
the percentage changes in the number of overnights, of prices and the length of stay had
positive and statistically significant impact on the percentage changes of respondents’ total
revenues. That is why, it is not surprising that respondents considered that the refugee crisis
had a very high (m=4.40, row A1) negative impact (m=1.53, row A2) on their businesses and
were forced to lay off employees (m=-5.26%, row A13.1). While hotels were hardly hit by the
decrease in the number of tourists and prices, the hopes of hoteliers to generate demand for
accommodation from new customer segments (refugees themselves, members and volunteers
of NGOs, and Frontex employees) did not materialise. Hoteliers reported that these segments
had very little impact on their businesses (rows A9.1-3). Hoteliers were not optimistic about
the performance of their properties in 2016 compared to 2015 either and considered that the
respective operational statistics would deteriorate even further (rows A4.2, A6.2, A8.2, A10.2,
A12.2, A13.2, and A14.2). The values of the Wilcoxon signed ranks test between the actual
changes of the operational statistics in 2015 (compared to 2014) and the forecasts for their
change in 2016 (compared to 2015) were all significant at p<0.01, excluding the costs.
INSERT TABLE 7 AROUND HERE
The Kruskal-Wallis χ2 test revealed that category, size and type of the accommodation
establishment did not influence the changes in its operational statistics because only few
minor statistically significant differences were identified (Table 7). On the other hand, we see
that the refugee crisis did not affect all islands equally: the accommodation establishments on
Lesbos were more severely hit by the crisis than properties on Kos, Chios and Samos, and
most of the χ2 test statistic values were statistically significant. Moreover, hoteliers on Lesbos
reported a higher impact of the refugees, NGO representatives and Frontex employees on the
generation of demand for rooms compared to the other three islands. These results are not
surprising, considering the fact that around two thirds of all refugees on the four islands
entered Greece via Lesbos island (Table 1), which experienced enormous social and economic
pressure, and much of the efforts of the NGOs and Frontex were concentrated there too.
Furthermore, the managers of seaside properties reported worse operational statistics than the
managers of urban and rural/countryside hotels and most of the χ2 test statistic values were
statistically significant. The reason is probably the mass tourist markets that seaside
accommodation establishments serve and their sensitivity to security threats like the refugee
crisis. Finally, while the average prices of independent properties dropped by -13.99%, the
managers of chain affiliated hotels reported that their prices increased, even slightly, by
4.38% in 2015 compared to 2014 (U=192, p<0.05), a fact which is in line with a recent study
(Costa, 2017). Although the prices of chain properties dropped in 2016 by -10.94%, this
decrease was much higher for independent ones: -28.69% (U=181, p<0.05). Therefore, hotel
chains’ strong brands, considered as one of their most sought-after attribute (Ivanova and
Ivanov, 2015), helped the affiliated properties to partially mitigate the negative impacts of the
refugee crisis on their performance.
It should be noted that there is a discrepancy between the secondary data on the number of
overnights on the four islands and the answers of the respondents. While the secondary data
on Table 3 showed that the number of overnights in hotels and similar accommodation
establishments on Kos, Lesbos and Chios increased in 2015 compared to 2014, the hotel
managers on the same islands reported a significant drop in the same statistics, i.e. by –
18.75% on average (Table 7, row A6.1). This discrepancy can be attributed to several possible
reasons. First, it is possible that the managers of hotels that were mostly hit by the refugee
crisis were overrepresented in the sample. Second, respondents might have overestimated the
impact of the crisis and misreported the changes in their operational statistics. Third, the NGO
employees and volunteers, Frontex staff and the refugees themselves might have used other
establishments than those participating in the research. In any case, our data do not allow us to
make a definite conclusion about the exact specific reasons for this discrepancy and further
research is necessary. However, in a recent press release the Greek Tourism Confederation
(2016b) mentioned that the number of tourist arrivals by air decreased even further over the
first six months of 2016: Lesbos (-63.2%), Samos (-39.0%), and Kos (-17.9%), which is in
line with the answers of survey participants that the refugee crisis had a significant negative
impact on their businesses.
4.2. Impacts of the refugee crisis on accommodation establishments’ and islands’ image
Respondents further agreed that the refugee crisis had a profound negative impact on the
image of the affected islands as tourist destinations (m=1.23, row B1) and the image of the
properties they manage (m=1.89, row B2). The Wilcoxon signed ranks test showed that the
respondents considered that the impact on the destination image was much stronger than on
the image of the individual accommodation establishments (z=-6.108, p<0.01). This result
was expected since the extensive media coverage of the refugee crisis focused on the islands
as a whole and rarely mentioned the names of any particular accommodation establishments.
Hoteliers’ responses were quite uniform and no statistically significant differences were
identified on the basis of establishments’ characteristics.
4.3. Accommodation establishments’ approaches to mitigate the negative impacts of the
refugee crisis
Hoteliers preferred to mitigate the negative consequences of the refugee crisis mostly by
increasing their marketing efforts to attract more guests (m=4.13, row C4) and by cutting
down their costs (m=3.72, row C4) and prices (m=3.69, row C5), rather than by working with
fewer employees (m=3.04, row C2), delaying payments to suppliers (m=2.60, row C3) or
requiring more cash payments (m=1.96, row C1) (all but one of the z-values of the Wilcoxon
signed ranks test were significant at p<0.01, see Appendix 3). The approaches of Greek
hoteliers towards the refugee crisis are similar to those adopted by their Ukrainian colleagues
to mitigate the impacts of political instability in their country (Ivanov et al., 2017), and the
strategies of Russian hoteliers towards the negative impacts of the international sanctions
(Ivanov, Sypchenko and Webster, 2017). On the other hand, Greek hoteliers seem more
socially responsible than hoteliers in Crimea (Ivanov, Idzhylova and Webster, 2016) and were
significantly less inclined to work with fewer employees and delay their payments to their
suppliers. Probably the different maturity of the hotel industries in Greece and Crimea, and
their different exposure to international tourist markets (stronger in Greece than in Crimea)
might have influenced the different approaches adopted by Greek and Crimean hoteliers in
both crisis situations. However, further research is needed to support or reject this conjecture.
Some minor differences were identified in respondents’ answers. For example, hoteliers on
Kos reported relying more on increased marketing efforts than hoteliers on other islands
(χ2=9.704, p<0.05); the managers of seaside properties were more inclined to work with
fewer employees than the managers of urban and countryside establishments (χ2=8.931,
p<0.05); managers of smallest properties (up to 50 rooms) reported requiring more cash
payments than managers of properties with more than 100 rooms (χ2=9.053, p<0.05), and
worked with fewer employees than midsized hotels (χ2=8.561, p<0.05).
Conclusions
This paper contributes to the advancement of knowledge by investigating the impacts of the
2015 refugee crisis on the hotel industry on four Greek islands (Lesbos, Kos, Chios and
Samos) and hoteliers’ responses to it. From managerial perspective, the findings revealed that
the refugee crisis had a very serious negative impact on the hotel industry of the analysed
islands similar to empirical studies for other crises and countries (Ivanov, Sypchenko and
Webster, 2017; Ivanov, Idzhylova and Webster, 2016; Ivanov et al., 2017). Not only did the
operational statistics and performance metrics of the accommodation establishments
deteriorate, but their image and the image of the islands they are located on, worsened,
indicating that the echo of the 2015 refugee crisis would continue to be heard in the near
future. Unlike travel agencies that can relatively easily adapt to crisis situations and divert
customers to other islands, destinations or even countries (as some British, German and
Russian tour operators did in the summers of 2015 and 2016 after the terrorist attacks and
coup d’état attempt in Turkey, Tunisia and Egypt), accommodation establishments cannot do
this, because they are location-bound. Greek hoteliers need to work together with other
tourism industry representatives, local and national authorities to restore the positive image of
the islands, but their efforts might remain in vain if the influx of refugees continues. From
political and humanitarian perspective, the flow of refugees to Greece and other European
countries will not cease by constructing high walls at the borders and applying a stricter
border control. The flows will stop when their causes (such as wars, conflicts, terrorism,
climate change, and poverty, among others) are eliminated. However, this is an issue that goes
beyond the scope of our paper.
Hotel managers need to distinguish the consequences of refugee crisis into short-term (based
on the impact on operational performance metrics of their businesses) and long-term
consequences, which are the most crucial. The latter affect not only the islands’ and the
country’s image in the minds of potential, mainly foreign, tourists (Pappas & Papatheodorou,
2017) but also the strategies of tour operators in contact negotiations with hoteliers. The
aforementioned consequences are aggrieved due to a) the continuance, even on a smaller
scale, of the refugee flows, and b) the long-term stay of a large number of refugees on the
islands and its impact on the refugees themselves, the local residents and the businesses of the
islands, as well as the ongoing regular media coverage of the refugee issue.
Local authorities and islands’ businesses play a vital role in the management of the refugee
crisis. Still, under no circumstances can the islands deal with the current situation without the
development of collective actions and the support of the Greek state and competent
authorities. After all, under the current tourism, economic and geopolitical circumstances the
observed negative impact is not limited on the examined islands, but spreads to the rest of the
country, thus affecting both the economy and tourism in a negative way. Special attention
must be paid to the restoration of islands’ positive image and mainly to the support of
independent, usually seaside, properties which comprise the core of tourism supply on the
islands and are more vulnerable to external threats.
The main limitation of this paper is that it considers only the opinion of accommodation
establishments’ managers. As already discussed in the methodology section, the authors have
contacted the travel agencies operating on the four islands but the majority of their managers
declined to participate in the research, hence the impacts of the refugee crisis on their
operations were not measured and reported, which could be the subject of a future research.
Another limitation is the sample size. Although respondents account for 16.03% of the
research population, a larger sample might provide more reliable results. Future research may
expand the sample and include tourist companies (e.g. accommodation establishments and
travel agencies) on other islands and regions on the continental part of Greece. Furthermore, a
similar research can be implemented in Turkey, because the country accepted most of the
refugees in 2015 and is still the home of several millions of them. Finally, research can shed
light on the impact of the refugees that Germany accepted in 2015 (over one million) on
Germany’s economy and the role of the tourism/hospitality industry in their integration into
local communities.
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A3.7) Other countries 1.57 0.703 8.644** 0.478 0.446 11.161* 1.303 188 82 A4.1) How did the total number of your guests change in 2015 compared to 2014? Percent -22.79 28.562 4.574 3.126 4.807* 6.509 2.502 240.5 96
A4.2) Which are your estimations (based on reservations) about the change of the total number
A6.1) How did the total number of overnights of your guests change in 2015 compared to 2014? Percent -18.75 23.855 15.803*** 2.379 5.901* 0.094 2.317 246.5 96
A6.2) Which are your estimations (based on reservations) about the change of the total number overnights of your guests in 2016 compared to 2015?
A10.1) How did the average price per room per night change in 2015 compared to 2014? Percent -12.45 20.457 1.265 2.060 3.791 0.396 5.086* 192** 95 A10.2) Which are your estimations (based on reservations) about the change of the average
price per room per night in 2016 compared to 2015?
A12.1) How did your total revenues change in 2015 compared to 2014? Percent -15.66 23.490 15.422*** 4.466 3.938 2.533 3.874 262 95 A12.2) Which are your estimations (based on reservations) about the change of the total
C5) We try to mitigate the impacts of the refugee crisis on our business by decreasing prices 3.69 1.098 5.072 1.087 0.174 2.656 2.713 269.5 94
C6) We try to mitigate the impacts of the refugee crisis on our business by decreasing costs 3.72 1.092 3.130 0.321 0.405 0.484 1.856 338 94
C7) The refugee crisis endangers our hotel with bankruptcy 3.47 1.165 14.981* 6.301 0.522 6.909** 5.612* 209* 95
D: Expectations
D1) How long do you expect the refugee crisis to continue? Years 2.27 2.317 11.790*** 4.428 4.716* 0.430 5.312* 301.5 90
Notes: 1. Grouping of respondents: Island (Kos, Lesbos, Samos, Chios), Category (1-2, 3, 4-5 stars), Type (hotel, resort hotel, other), Location (urban, seaside, rural/countryside), Size (up to 50, 51-100, over 100
rooms), Chain affiliation (affiliated to a chain, independent property). 2. *Significant at 10%-level; ** significant at 5%-level; *** significant at 1%-level
25
Appendix 1. Bivariate correlations between the percentage changes of the operational statistics
Percentage changes of the operational statistics
in 2015 compared to 2014
Pearson Correlation
1 2 3 4 5 6
Number of guests x 2. Number of overnights 0.488* x 3. Average stay 0.129 0.575* x 4. Average price per room per night 0.486* 0.415* 0.350* x 5. Total revenues 0.394* 0.729* 0.561* 0.529* x 6. Number of employees 0.254 0.483* 0.402* 0.297* 0.409* x 7. Total costs 0.049 0.136 0.094 -0.060 0.135 0.069
Notes: ***Significant at 1% level; ** Significant at 5% level; Numbers of columns correspond to the numbers of
operational statistics on the rows;
26
Appendix 2. Changes in operational statistics in 2015 compared to 2014: Regression analysis results
Dependent variable: Percentage change of total revenues in 2015 compared to 2014 Independent variables:
Percentage change of the
respective operational statistics
in 2015 compared to 2014
Unstandardized Coefficients
Standardized
Coefficients
t Collinearity
Statistics
B Std. Error Beta Tolerance VIF
(Constant) 0.153 2.170 0.070
Number of guests 0.028 0.069 0.034 0.407 0.653 1.531
Number of overnights 0.496 0.090 0.513 5.536*** 0.524 1.909
Average stay 3.085 1.416 0.186 2.178** 0.616 1.624
Average price per room per night 0.264 0.092 0.231 2.868*** 0.692 1.445
Model summary characteristics
R 0.783
R2 0.613
Adjusted R2 0.595
Standard error of the estimate 14.9121
F(df=4, N=91) 34.037***
Notes: ***Significant at 1% level; ** Significant at 5% level
27
Appendix 3. Differences between the strategies used to mitigate the negative consequences of the refugee crisis
Strategy Wilcoxon Signed Ranks Test
1 2 3 4 5
Requiring cash payments x 2. Working with fewer employees -5.226* x 3. Paying later to suppliers -3.565* -3.152*** x 4. Increased marketing efforts to attract more guests
Discussion how Greece approaches the forcibly displaced population.
Based on all the given articles, explain how Greece approaches the forcibly displaced population. Do they provide the necessary services for this population? Are they committing human rights violations against this population? Is the country prospering due to the displaced, e.g. unwanted jobs fulfilment, organizational funding, etc.? If the country unable to maintain a standard of living due to the influx of forcibly displaced? Provide documentation/examples/research in your essay. Use both the course readings and outside sources to support your research findings on the topic and your analysis. Remember to provide citations as needed.
Times New Roman, 12-point font, double-spaced
Word count – 1400
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For the final paper in this course, you will analyze and apply a personality theory to better understand one of the following topics:
Depression
Anxiety
Addiction
Optimism
Resilience
If you choose one of the topics listed above, you do not need to seek approval for your topic. If you have another idea for a topic related to psychology, seek approval from your instructor. You will analyze this situation from a psychological perspective in your final paper, so choose a situation in which you are willing to engage in critical inquiry.
Next, choose a personality theory that you believe would help you better understand this topic. In the final paper, you will treat the topic as a case study to which you can apply the personality theory in order to better understand how the personality theory relates to the real-world situation. In a one- to two-page paper, briefly describe the topic that you would like to apply the personality theory to, identify the personality theory that you have selected, and provide an explanation about why you have selected this theory. This assignment will serve as the basis for your final project. In addition, find at least two scholarly, peer-reviewed sources about the personality theory from the NLU library that you will use in the final paper. Submit your selected topic and list your three sources in APA style in the same document.
Your paper should be approximately 250 words in length
Your assignment should include a title page and a reference list page, and be completed in Times New Roman 12-point font, double-spaced, with appropriate header, page numbers, one-inch margins, and meet all other requirements of APA Stylebook.
Please use at least two appropriate scholarly references formatted in the most current APA format.
An abstract is not required.
Please refer to the rubric associated with this assignment for detailed guidance about expectations and grading.
Please submit this assignment through D2L by 11:59PM Central Time on Sunday.
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Put your project to work! ( Fall prevention) Create materials for your presentation. poster board. Atlease also submit a reference page in APA format with at least two references.
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Essay on How religion should be included in schools curriculum. 3 pages
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Analyze the similarities and differences in the primary beliefs held by major religious traditions and the cultures in which these religions evolved.
World View Chart Assignments
Due Weeks 2 through 10 and worth 35 points each week, with a total of 315 points.
A world view is a fundamental or basic orientation of thinking – like a mindset – which guides a culture and / or a person’s life. Like a point of view, it can be built of concepts, ideas, values, emotions, and ethics. “Weltanschauung” is the German word for this idea. Your goal for this course is to understand the world views of these various religions. In order to prepare you for your final assignment, you will outline the world views of various religions in the chart below, adding to it each week.
For this assignment, students will complete the weekly area of the chart, filling in the aspects of each religion as it is presented in the readings and resources. This chart, when complete, will be the starting point for the written assignment, due in Week 10.
For each weekly submission:
Review the weekly lectures and supplemental materials provided, then complete the chart by elaborating on each section related to the weekly content.
Identify key details and examples from the weekly resources to serve as a basis for the content being recorded in your chart.
Write clearly and coherently using correct grammar, punctuation, spelling, and mechanics.
The specific course learning outcomes associated with this assignment are:
Analyze what is meant by religion.
Analyze the similarities and differences in the primary beliefs held by major religious traditions and the cultures in which these religions evolved.
Describe the varieties of religious experience and practice in a wide range of cultures.
Recognize how daily life within various religions and current affairs are influenced by religion.
Use technology and information resources to research issues in religion.
Write clearly and concisely about world religions using proper writing mechanics.
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You will select a playwright (a person who writes plays) who has been active within the last 30 years (so, has written a play between 1989 and now). You will read one of the plays written by this playwright (also written within the last 30 years, a published one-act or full length, no 10-minute plays) and you will research the life of the playwright. You will create a one-page informational sheet about your playwright that will be made available to the rest of your classmates. Be sure that this is a new playwright, not one of the playwrights selected for this course, including future assignments.
You will need to provide:
· This should be one full page, single-spaced, but need not be more.
· A citation (MLA) for the script you read. The citation should be for a physical book, even if you read it online. If the script is available online, please ALSO include a link to where you read it.
· Basic biographical information for your playwright (Place of birth, age, gender, education, and any other information you deem relevant).
· Include any trends in the playwright’s work: does the playwright frequently engage similar themes? Does the playwright frequently tell the stories of certain groups of people? Or draw from his/her own life? What is the typical style the playwright engages?
· A one-paragraph summary of the play that you read.
· Be sure to cite all of your sources in MLA.
A few notes:
· You MAY NOT use a playwright we are reading in this course. Check the syllabus for this list.
· Focus should be given to the playwright, not the play. The play merely serves as an example of the playwright’s work.
· Play titles should be italicized.
· Wikipedia is not a source! It is open-sourced so the information cannot be trusted to be accurate. It can be helpful as a place to find more sources, but it should not be your final destination for information.
· I encourage you to select a playwright you identify with, either someone with a similar background as you, or who deals with issues about which you are passionate. Find a playwright you can get excited about!
· The UGL and the library website have MANY scripts available. The internet is also filled with content. You are not required to purchase a script. A good place to look for scripts is the website Playscripts, which lets you read scripts for free! Also, check out the Humana Festival collections, Dramatists Play Services, and Samuel French, even the production calendar or past seasons! But, you must read the script. Attending the play will not suffice for this assignment.
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