Note: The download include two different set for all Discussions taken during 2013 & 2014 

BSOP 588 Week 1 Discussion

• 1) Definition of Quality

Part 1: How do you define Quality? Provide a definition of quality, support your definition, and define the stakeholders who are affected by your quality definition. Note: as you progress through this course, you will be focusing in more on your personal definition of quality.
Part 2: Search out some definitions of quality (use websites, visits to retail stores, your own industry, etc.) and look to see how close such definitions of quality link to your own definitions of quality. Given our discussion in class, what do you see that is good or not so good about the definitions of quality that you researched? Lastly, do you see the traits of quality present in the definitions of quality you researched?

• 2) Quality in Your Organization

Identify the type of industry and size of the organization that you work for or have in the past (for example, service < 500 employees).  Describe that organization’s Quality Management Philosophy and also describe its approach to managing it.  How effective did you think this Quality Management Philosophy was in helping the company?
BSOP 588 Week 2 Discussion

• 1) Quality Philosophies

Explain what a quality management philosophy is and then identify which quality guru (Deming, Juran, Crosby, etc.) best fits your organization’s quality management philosophy. Also, be sure to explain why you feel this way.

• 2) Quality Awards

In the Doc Sharing area, find the file labeled “Quality Awards List,”choose an award from it and research it on the website. Provide some background on what your chosen award process is and list the advantages and disadvantages of the award. Identify whether it links to any of the quality management gurus’ philosophies (Deming, Juran, Crosby, etc). Also, be sure to explain why you feel this way.
BSOP 588 Week 3 Discussion

• 1) The Voice of the Customer (VOC)

Listening to the Voice of the Customer (VOC) is a very important part of business excellence and a key to long term sustainability. Discuss the advantages and disadvantages of practicing this effectively. Also comment on your organization’s ability to listen to the VOC and act upon the feedback.

• 2) The Kano Model

After reviewing the Kano Model tutorial and readings from the text, explain why the Kano Model works so well. Also provide two examples from your organization on the Kano Model in practice. Note: your examples can be from a poor use of the Kano Model as well. The Kano Model of Customer Satisfaction Tutorial
BSOP 588 Week 4 Discussion

• 1) The Voice of the Customer (VOC)

Listening to the Voice of the Customer (VOC) is a very important part of business excellence and a key to long term sustainability. Discuss the advantages and disadvantages of practicing this effectively. Also comment on your organization’s ability to listen to the VOC and act upon the feedback.

• 2) The Kano Model

After reviewing the Kano Model tutorial and readings from the text, explain why the Kano Model works so well. Also provide two examples from your organization on the Kano Model in practice. Note: your examples can be from a poor use of the Kano Model as well. The Kano Model of Customer Satisfaction Tutorial
BSOP 588 Week 5 Discussion

• 1) Performance Metrics

Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes. For example:
• Toyota and the recalls
• BP and the Gulf oil disaster
• NASA and the Space Shuttle disasters
What behaviors were being driven by their metrics? Identify whether they were the correct behaviors or the wrong behaviors.

• 2) Cost of Quality (COQ)

An organization has the following breakdown for cost of quality:
• Prevention              22%
• Appraisal                30%
• Internal Failures     33%
• External Failures   15%
Use your critical thinking skills and discuss what you can deduce from this data. Please think about both behaviors and processes and linkage to the quality management program.
BSOP 588 Week 6 Discussion

• 1) Six Sigma and Lean Principles

What are the differences between Six Sigma and Lean Principles? What effect does upper management commitment have on the success of either of these processes?

• 2) Applying Lean and Six Sigma Principles

Identify some of the key processes that need improvement in your organization associated with the following: sales, marketing, customer service, supply chain management, human resources, manufacturing, etc. 
What types of Lean Principles and/or Six Sigma initiatives could you use to rectify these problems?  Explain why you think they would work best.
BSOP 588 Week 7 Discussion

• 1) Statistical Process Control (SPC)

What is Statistical Process Control? What are the advantages and disadvantages of SPC? Identify two or three applications in your organization that could benefit from Statistical Process Control.

• 2) Capability vs. Control

What does statistical control mean?  What is the difference between capability and control?  Why should we care about each of these?
What is the difference between repeatability and reproducibility?  Please provide examples for each.

 

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The purpose of the annotated bibliography is to assist you in developing research analysis skills including critical thinking, writing, and literature research skills. The annotated bibliography should include a paragraph for each source containing the following information:

• Name of the article, including the complete bibliographic citation, using APA format.
• Summary/abstract of the article – annotation (sometimes it is helpful to ask yourself the following questions in synthesizing the information:
  • Who? (author)
  • What was done? (e.g., an experimental study investigating the interaction of short term memory and attention)
  • How? (was it done)
• What were the findings? (identify the major ones)
• Contributions? (new findings, applications, etc.)

Review the complete instructions for the Final Paper in Week Five. To conduct accurate research for the annotated bibliography, consider the following:

• Research in peer-reviewed journals or other journals that are considered to have reliable information (do not use sources from the secular press (e.g., Time, Newsweek, or Wikipedia). Review the guidelines for acceptable sources by reading the “Academic Research” section within the Student Responsibilities and Policies tab under Course Home on the left navigation toolbar in your online course.
• Identify at least ten academic sources at least six of which can be found in the Ashford Online Library. If you do find something on the World Wide Web, it must be authored and be a reliable source.
• In these journals, the research and information is either reviewed by an editorial team (such as for the Academy of Management Review) or a group of peers (such as in many journals you find through the Ashford Online Library). 

For information regarding the annotated bibliography, refer to the Sample Annotated Bibliography found in the Ashford Writing Center within the Learning Resources tab on the left navigation toolbar.
You must use at least ten scholarly sources (at least six of which can be found in the Ashford Online Library) other than the textbook. The descriptions for each source must be at least one paragraph in length. For information regarding APA samples and tutorials, visit the Ashford Writing Center, within the Learning Resources tab on the left navigation toolbar.
Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

 

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After reviewing Chapter 1 in your textbook and watching “Virtue Ethics,” find a contemporary article showing how the theory of psychological egoism in a corporation resulted in an ethical dilemma.

1. Is there a way that the decision-making process within a large corporation can overcome this fact of human selfishness?
2. What would be a solution in this scenario?
3. How does the theory of psychological egoism fit within your personal body of ethics and values?
4. How does the theory of psychological egoism fit within the ethical structure of the company or organization you work for now or have worked for in the past?  

 

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BA430 Case Study 1.1 The Battle of the Gurus Deming and Crosby (***** APA Format + 4 Pages + References *****)

Read Case Study 1.1 beginning on page 21 at the end of Chapter 1. Submit your response(s) in a 1-2 page paper in APA format.

The voices from the conference room were loud and animated. Everyone on the first floor could tell that a heated debate was underway. Knowing that Bill Reyers and George Hales were in there, no one was surprised. They were like oil and water. If one claimed the sky is blue, the other would hotly debate the claim.

The debate concerned the direction that the company’s quality system would take. Bill, the operations manager, had just read The Deming Management Method and was convinced that Deming’s way was the only way. George had recently read Quality is Free and felt equally strongly that Crosby’s was the right path.

Finally, the division VP had heard enough. She turns to you and says, “Obviously we need a neutral party to sort this out. You learn all you can about the Deming and Crosby systems and tell me which is best. I want your report next week. Next agenta item!”

1.  Prepare a report summarizing the two quality systems and showing where they are similar and where they differ.

2.  Is there a “best” system for all organizations? Discuss.

3.  What types of organizational cultures would favor each of the two approaches?

The Battle of the Gurus

BA430 BA/430 Case study The Battle of the Gurus

BA 430 Case Study 1.1 The Battle of the Gurus

 

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