• Task An insurance company wants to get a rough estimate of their annual car

• Task An insurance company wants to get a rough estimate of their annual car insurance income. The company has three types of car insurance as: basic, intermediate and comprehensive. Write a program that will ask the user to enter the insurance company name, year, the number of insurance policies sold of each car insurance type. The average insurance premiums of each car insurance policy type are $500, $650 and $800. The above prices include a 10% Goods and Services Tax (GST). Finally, the program should display the amount of annual earned for each car insurance type (excluding the GST) and the total amount of money earned for all the three car insurance types. Then, the program should prompt the user with the message “Do you wish to repeat for another year? [Y/N]: “. If the user selects ‘Y’ or ‘y’ the program should repeat. If the user selects ‘N’ or ‘n’ the program should terminate and print ‘Thank You! —— See You Again!’ Notes: you are expected to use selection, repletion and functions in this program. Write an algorithm in structured English (pseudocode) that describes the steps required to perform the task specified. You may specify the algorithm for the functions separately and refer to the function name in the algorithm for the main program. Your program design should include constants, selections, repletion and multiple functions. Specify 3 sets of test data that will demonstrate the correct ‘normal’ operation of your program. Select another 2 sets of test data that will demonstrate the ‘abnormal’ operation of your program. Set these out in the same format as in Assignment 1. Implement your algorithm in Python. Use separate functions to perform the task, instead of having only one single main function. The ‘main’ function should prompt for user input and then call other function/s that calculates the income generated. Make sure your program has both a ‘main’ function and at least one other function that is called from the ‘main’ function to calculate the income. Remember to call the ‘main’ function at the bottom of your program or it will not execute. Use triple quoted ‘docstrings’ to document your function, and add other ‘end of line’ comments as necessary to explain your code. Run your program using the test data you have selected and save the output it produces in a text file. Submit: 1. Your algorithm. 2. The table recording your chosen test data. 3. Source code for your Python implementation. 4. Output listings demonstrating the results of using the test data. It is important that the output listings are not edited in any way. Rationale Reinforce topic material on simple functions. Reinforce topic material on decision structures and Boolean logic.

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Learning Activities Workbook 7 Questions – 1,500 words (maximum) Marks: 100

Learning Activities Workbook 7 Questions – 1,500 words (maximum) Marks: 100 Weighting: 40% Due: Week 9 – Friday, 19 August 2016 by 17:00 AIM: the purpose of this assessment is to enable you to demonstrate your understanding of: 1. how medications are regulated in Australia 2. the principles of pharmacokinetics and pharmacodynamics; 3. the roles and responsibilities of healthcare professionals involved in the medication cycle; 4. the contributing factors to medication errors (and near-miss incidents), associated with prescribing, dispensing, administering monitoring medications and preventative strategies to reduce errors. Course Learning Outcomes: 1, 2 & 3 INSTRUCTIONS: • This assessment item requires you to complete this workbook and submit an electronic file to Turnitin for text matching as well as a hard copy to Reception by the due date. • The questions in this workbook are short answers. Each answer must be correctly structured using the conventions of academic writing (sentences, paragraphs, grammar, spelling, referencing). Other elements: • Always refer to the School of Nursing & Midwifery Writing and Referencing Guide. • Ensure that you use scholarly literature (digitised readings, research articles, relevant Government reports and text books). • State your word count (excluding your reference list) on the Assignment Coversheet. • Submit your assignment online via Turnitin as per the instructions on your Griffith College Portal course site. MARKING CRITERIA POSSIBLE MARK Q1 Describe TWO (2) ways that Therapeutic Goods Administration contributes to the safe use of medications (100 words) /4 Q2 Briefly, define the terms pharmacokinetics (4 marks) and pharmacodynamics (2 marks) (100 words) /6 Q3 In relation to oral medications, explain the phenomenon known as the ‘hepatic first pass effect’ (150 words) /10 Q4 a) Briefly, describe why Glyceryl Trinitrate 600 microgram tablets must only be administered sublingually (8 marks), and; b) List FOUR (4) areas of patient education in relation to Glyceryl Trinitrate (2 marks) (150 words) /10 Q5 Outline the different roles and responsibilities of the Registered Nurse (5 marks), Doctor (5 marks), and Pharmacist (5 marks) involved in the safe use of medications (300 words) /15 Q6 You become aware of a medication error: a) Describe FIVE (5) different types of medication error and a possible cause for each; (10 marks – 200 words) and; b) Identify and explain TWO (2) nursing actions that you should implement as soon as you become aware of the error (5 marks – 100 words). (300 words) /15 Q7 a) Explain the difference between the person-centred approach and the system-approach to human error (10 marks). b) Describe James Reason’s Swiss cheese model (9 marks) c) In relation to medication errors identify: a. THREE (3) possible Latent conditions (3 marks) and b. THREE (3) possible Active failures (3 marks) (400 words) /25 PRESENTATION, STRUCTURE & REFERENCING • Conforms to the School of Nursing & Midwifery Writing and Referencing Guide & referencing as per APA Style 6th Edition. (5 marks for in text referencing and 5 marks for the reference list). • Essay is well presented, with correct spelling, grammar, and wellconstructed sentence and paragraph structure were appropriate (5 marks). /15 Total Marks Weighted at 40% /100 Question 1: Describe TWO (2) ways that Therapeutic Goods Administration contributes to the safe use of medications (100 words/4 marks) Question 2: Briefly, define the terms pharmacokinetics (4 marks) and pharmacodynamics (2 marks) (100 words/ 6 marks) Question 3: In relation to oral medications, explain the phenomenon known as the ‘hepatic first pass effect’ (150 words/ 10 marks) Question 4: Briefly describe why Glyceryl Trinitrate 600 mircogram tablets must only be administered sublingually (8 marks). List FOUR (4) areas of patient education in relation to Glyceryl Trinitrate (2 marks) (150 words/ 10 marks) Question 5: Outline the different roles and responsibilities of the Registered Nurse, Doctor and Pharmacist involved in the safe use of medications (300 words/ 15 marks) Question 6: You become aware of a medication error: a) Describe FIVE (5) different types of medication error and a possible cause for each; (10 marks) and; b) Identify and explain TWO (2) nursing actions that you should implement as soon as you become aware of the error (5 marks) 300 words/15 marks) Question 7: a) Explain the differences between the person-centred approach and the systemapproach to human error (10 marks). b) Describe James Reason’s Swiss cheese model (9 marks) c) In relation to medication errors identify: • THREE (3) possible Latent conditions (3 marks) and • THREE (3) possible Active failures (3 marks) (400 words/25 marks) REFERENCES: Page

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Reflective Essay : Choose a real-life service organisation that you are famili

Reflective Essay : Choose a real-life service organisation that you are familiar with. You need to inform your lecturer of your choice by end of week 3. Prepare a flowchart of the back-stage as well as the front-stage operations of this business. Using this flowchart, explain the significance of the service encounter, and its managerial implications. The written component of the essay should not exceed 1200 words (12 font, Arial or Times New Roman single spaced) 1. Flowchart Backstage Front stage 2. Explanation of significance of the service encounter 3. Analysis of managerial implications 4. Essay format & presentation

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School: Federation Business School Course Title: Introduction to Human Resourc

School: Federation Business School Course Title: Introduction to Human Resource Management Course Code: BUHRM1501 Teaching Location: MIT Melbourne Credit Points: 15 Credit Points Semester, Year: Semester 2, 2016 Prerequisite(s): Nil Corequisite(s): Nil Exclusion(s): Nil . ASCED Code: 080303 Assessment Task 1: Individual Essay (20%) 1) Assessment Details The objective of this assignment is for students to develop a comprehensive understanding of an HRM topic. It is also designed to teach students how to write University essays. Choose one of the following topics to research and write your 1500-word essay: Topics: 1. Define the concept of Strategic Human Resource Management (SHRM). Then discuss any three activities that a HR manager will need to undertake, using relevant examples to reinforce your discussion. 2. Define the concept of Human Resource Planning (HRP). Then describe any three factors that impact on HRP, using relevant examples to reinforce your answer. 2) Criteria used to grade this task Marking guide is included at the end of this document. 3) Task Assessor Lecturer. 4) Suggested time to devote to this task Approximately 8 hours should be devoted to this task. 5) Submission details The essay will be submitted via Moodle on the Friday of Week 4 by 10am. Due Date: Friday, 12th August 2016 (week 4) by 11:55 pm via MOODLE, 1500 word count. 6) Feedback and return of work Feedback will be returned to students via Moodle two weeks after submission.

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Please find below attached details of assignment! Note :I need at least 7,8 re

Please find below attached details of assignment! Note :I need at least 7,8 references. References should be from the list rpovided below. Thanks Task Complete the question given below. A total of 50 marks are allocated to the question below. All workings, where appropriate, must be shown to substantiate your answers. Question [50 marks] The regulatory environment for financial reporting You are a member of a large accounting firm which is responsible for preparing financial reports, including statements and notes to the accounts, and for advising staff in client firms who are responsible for preparing financial reports. The firm only deals with large Australian companies listed on the Australian Stock Exchange (ASX). One of your key tasks is to summarize the changes and developments in the financial reporting environment in a newsletter drafted quarterly. Required: Prepare a 2 page newsletter that identifies and summarises developments and changes in the financial reporting environment for the quarter from 1 May to 31 July 2016. Detailed guidelines for completing this task: 1. Identification of changes and developments This will involve extensive research on a number of sources over the required period. You will need to identify and consider developments/changes relating to: Technical issues such as the issue of new accounting standards, exposure drafts or other pronouncements or interpretations. Regulation and monitoring of financial reporting. Political influences or other potential developments. ‘Political’ does not only mean action from politicians – it would include lobbying/actions by other groups to promote their own interests – for example there may be articles about companies, or particular interest groups such as Group of 100, saying that if certain accounting standards are introduced this will disadvantage or have a negative impact. You will need to consider both local (Australian) and international sources and developments. 2. Potential sources Given the scope of the potential influences on financial reporting you will need to research a range of sources. Below is a list of sources that may be of interest, note that this list is not exhaustive, students should search for sources outside of these. Students should not rely on any one type of source, but a range of sources from each category, i.e. do not just look at websites, also check journals, newspapers etc. Examples of possible information sources include: (a) Websites such as those of: Australian Accounting Standards Board Financial Reporting Council Australian Securities and Investment Commission Australian Securities Exchange International Federation of Accountants Chartered Accountants Australia and New Zealand CPA Australia International Accounting Standards Board Websites of large accounting firms (b) Professional publications: In the Black (CPA) Acuity (CAANZ) (c) Newspapers/journals 3. Contents The restriction of a 2 page newsletter means that you need to use your own judgment as to whether to include information about specific changes and developments and how much information to include. It is not intended that you provide complete details of changes/developments (although you may consider in particular cases that more detail is needed). The purpose of the newsletter is to alert staff to changes and developments that may impact on their work and provide enough information about these changes/developments to satisfy the following: For staff (the intended audience) to understand the nature of the development/change and its potential impact (so staff can decide whether they need to investigate further given the nature of their own work); Provide sufficient information for staff to be able to obtain further information on the development/change if they wish to; The newsletter should, where possible, be in your own words with sources adequately referenced using the appropriate referencing system. Some examples of significant items to be considered include: Revised or reissued accounting standards or interpretations (both national and international), ASIC reviews on financial reporting, New ASX disclosures for listed companies. Given the target audience, it would be assumed that they have a working knowledge of common terms and abbreviations (such as AASB, IASB) so abbreviations may be used. What not to consider? Students need to take care that the developments and the changes considered and included in the newsletter are relevant to the objective, in particular the issues/developments that directly relate to the preparation of financial reports for large companies listed on the Australian Stock Exchange. The newsletter should not consider areas only indirectly related to the preparation of financial reports such as (this is not an exhaustive list): Fraud Auditing Taxation Other disclosures by listed companies such as: industry disclosures required by peak organisations, and voluntary disclosures in the area of corporate social responsibility. 4. Format and presentation The following are to be observed for your newsletter preparation. The top of the newsletter must include the title (you need to decide on what to call your newsletter) and details of the period the newsletter is considering. The newsletter should not read as one continuous ‘essay’. It must include headings and sub-headings that assist in identifying the nature of changes/developments and help to guide the reader, and also enable the reader to distinguish between items of interest and the relative importance of changes. You must refer the reader to specific sources so that they are able to obtain more detailed information of the development/change. The newsletter must be printed in minimum font set at 11 points (You may wish to use larger fonts etc for headings etc). Apart from minimum font size, there are no specific requirements in relation to line spacing, margins etc. However, you should note that simply reducing line spacings, margins to ‘fit more in’ may impact on the presentation and effectiveness of the newsletter. There is no specific ‘word limit’. The newsletter must be no longer than 2 pages. In cases where the newsletter exceeds the 2 page limit, only the first 2 pages will be marked. Do not attach actual articles/printouts of web sources etc to your assessment. You are only required to include details of these in the bibliography (see section 5 below). Don’t be afraid to be creative. The effectiveness of a newsletter is impacted by how interesting the readers find it. 5. Bibliography and referencing This assessment must include a bibliography rather than a reference list (this should not be part of your newsletter and is to be given on a separate page). A bibliography includes all materials used/read in the preparation of your assignment, not just those referenced or cited within the paper. The reason a bibliography is required (rather than a reference list) is that this will provide an insight into the range of your research activities which is part of the criteria for assessment. It is expected that the bibliography will be quite long. The bibliography needs to include specific articles or readings of what you have actually accessed – not just a general link to a website or newspaper etc. Therefore if you use a source such as the AASB website, please reference every article that you have read separately. You should only include sources that are related to the area. For example, if you to look at a particular publication but most of the content relates to taxation issues, it would not be appropriate to include these articles in your bibliography as these are not directly related to the area of interest. Newsletters without a bibliography may not be accepted or marked. When citing electronic sources, please also include the date accessed. If you are unsure how to cite and reference your readings check the APA referencing guide here: APA referencing guide. Please be reminded that plagiarism is regarded as a serious issue within the University system with severe consequences for students who have been found to have deliberately plagiarised, the minimum penalty being zero for the assignment. All students should ensure that they are familiar with the plagiarism policy and referencing requirements before commencing assessment tasks. Thanks

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Assessment Information Subject Code: MKT203 Subject Name: Services Marketing

Assessment Information Subject Code: MKT203 Subject Name: Services Marketing Assessment Title: Individual Report Weighting: 20% Total Marks: 20 Due Date: 28/08/2016 – 11.59pm AEST online submission Assessment Description Assessment 1: Individual Report Weighting: 20% Length: 1000 to 1200 words approximately Due: Week 06 Description: This assessment requires students to adopt service marketing fundamentals to the digital market offering. “Queen Zaria” is New Zealand based online company selling speciality Lingerie for breast cancer survivors. CEO, Kamya, 24 is a Commercial Pilot and a breast cancer survivor. She struggled to find bras after her operation in 2015. Believing in women empowerment and self-dignity she took up the challenge to help other women struggling with this issue and started this company. Read more details about the company at http://queenzaria.co.nz/ The brand intends to have physical outlets in Auckland and Melbourne and are keen to present a cohesive top- notch service to ensure brilliant ‘Word of Mouth’ reputation. In this assignment students are required to analyse how the digital brand can integrate its services with a ‘Brick and Mortar’ store and ensure excellent support for the digital brand. 1. Identify the services that should be offered by Queen Zaria brand. 2. Identify the steps Queen Zaria brand needs to take to ensure excellent ‘Word of Mouth’ at the point of customer contact. 3. Give reasons why digital marketing may not work well for all segments. 4. Suggest how the brand may use traditional marketing communication to supplement their digital presence in the Melbourne market. Remember that this is a new brand for a niche market (targeting only breast cancer survivors & not the general public). Hence think outside the square & using creative thinking to suggest things like getting in touch with the cancer ward at hospitals etc. Students are to apply Marketing and Services Marketing theory and concepts learnt in class and make recommendations Your lecturer will provide more details during the tutorials to assist with this assessment. COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Assessment Information Feedback: Comments and a mark will be returned to you within one week of submission. Below is the marking guide, which will be used to provide you with your grade and summary feedback. COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Assessment Information Assessment Marking Rubric: Assessment 1 MKT203 Student Names & ID: …………………………………………………………… Criteria HD (High Distinction) 85%-100% DN (Distinction) 75%-84% CR (Credit) 74%-65% P (Pass) 50%-64% NN (Fail) 0%-49% Demonstrated exceptionally Demonstrated very well Demonstrated clearly Demonstrated in some areas Not demonstrated Score Introduction: (2 Marks) Linking Service Marketing with the digital world to ensure excellent WOM(word of mouth) feedback:(10 marks) Level of information and research Depth of analysis Relevance of information provided Application of relevant service marketing theory and concepts Identification of key area(s) for service quality improvement(s) Recommendations: (6 marks) Level of detail Logical link between analysis, findings and recommendations Report Presentation: (4 marks) Professional report format / structure Clarity of expressions (spelling / grammar) Use of Harvard referencing system COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Comments: Assignment Mark/Grade: Total score COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

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MPM701 Business Process Management Written Assignment Trimester 2, 2016 Due:

MPM701 Business Process Management Written Assignment Trimester 2, 2016 Due: Friday 2nd September, 2016 Marks: 40% of Unit Assessment Objective Upon successfully completing this assignment you will have demonstrated that you can provide clear written advice, and recommendations for change, to a business owner, in relation to business process management (BPM). Your advice will offer the business owner several reasons for adopting a business process management approach; • an explanation as to what the current business processes are and why they should be redesigned • a proposed redesign solution • any special considerations that need to be taken into account to deliver the proposed solution successfully; and succinct recommendations In providing your advice to the business owner you will take into account various perspectives and circumstances encompassing the business. Overview of Pete’s Dynatrix Pty Ltd Business processes permeate all aspects of business and it is arguable that if a business is not adopting a business process management approach to realise its strategies, and its subsequent goals and objectives, then it may reduce its chances for success – even its very survival. By taking a business process management approach, organisations can improve their chances of succeeding in their quests for sustained competitive advantages through greater efficiencies, quality, innovation and customer responsiveness. In, what is now, a highly competitive, global, interconnected and uncertain business environment, there has never been a better time to draw on the advantages offered by applying the BPM discipline to any business or organisation anywhere. Pete Playwright is in his late forties and is the inventor of the Dynatrix. The Dynatrix is a hand-held device, similar in appearance to a mobile phone. It sits in the palm of the hand during exercise so that resting and active pulse rates can be easily taken. One of its many features includes a very advanced digital interface, two terabytes of storage capacity, full internet connectivity, an inbuilt heart-rate monitor, oxygen readout, pedometer, blood pressure reader and inbuilt scales recording weight to within 500 grams. As well as these features, the Dynatrix includes a database that tracks physical movement during exercise and gives the reader immediate access to a ten week integrated personal training and nutrition program. The Dynatrix has attracted enormous popularity from a wide range of people in various walks of life but most particularly, with people aged roughly between 25-50 who are interested in maintaining a healthy lifestyle. Pete commenced working on his Dynatrix invention during his twenties. His family had a history of medical problems including diabetes, heart failure and obesity and he believed that many of these problems could be prevented if he were able to invent a device which made it easy for people to monitor and continually improve their health. Pete had also seen a number of his close friends develop severe medical problems because they did not pay enough attention to exercise. Following years of testing, he finally launched his Dynatrix in a new business that he established in 2010. Pete’s business is a company called Pete’s Dynatrix Pty. Ltd. The business manufactures the Dynatrix but obtains parts from external suppliers. Most parts suppliers are located in Australia but one is based in Singapore (supplying the Dynatrix’s rubberised casing) and another in Hong Kong (supplying the digital screen and the Dynatrix’s special internal power supply). The Hong Kong supplier is the only company in the world capable of manufacturing this critical component. Pete has built the business to perform most major functions that are typical of a medium sized enterprise. The company’s organisational structure chart is shown below: The departmental directors are named in their respective function boxes in the chart. The number of employees working under each director is shown in each of the function boxes respectively (numbers of employees in each department include the directors of those departments). The sales function is also charged with marketing and service responsibilities; service requests though are usually referred to the logistics department. The accounting function is also charged with finance responsibilities. The production function manufactures the Dynatrix and manages the warehouse. The firm has a centralised IT function which provides some of the firm’s IT needs. Dynatrix Pty Ltd currently employs 56 individuals, including Pete. The business experienced strong growth in its first few years and this enabled it to grow quickly. In 2015 things started to change. Sales were down and profits reduced (see profit table below). By 2016 things were worse. By mid-year, consumers were focusing on necessities rather than luxury items and panicking about what the future might hold for them financially. 2010 2011 2012 2013 2014 2015 2016 Revenue $m 8 9 10 12 14 12 8.0 Expenses $m 3 3 3 3.2 4 3.6 3.0 Profit $m 5 6 7 8.8 10 8.4 5.0 Sales of the Dynatrix essentially relied upon word of mouth communication and a solid marketing strategy had not been developed at all. Worse still, Pete had never put much time or effort into developing streamlined and computer based business processes and rather, resorted to many paper based manual methods to get things done, including purchasing material, controlling production, satisfying customer orders and managing all the accounts. Pete’s business strategy has always centred on differentiation from potential competitors such as heart rate monitor manufacturers and portable blood pressure monitor manufacturers. He underpins this strategy with a focus on quality and customer responsiveness. He realises that most of his competitive advantage comes from innovation – no other company has been able to match the Dynatrix’s looks and features in a single unit. He also realises that, given a recent rise in customer complaints about delays in receiving orders, his firm’s customer responsiveness is waning and needs redress. Pete wishes to maintain his strategic stance but knows that organisational change must occur urgently if it is to work as intended. Pete decided to hold a meeting with his directors. They assembled during the morning around the board room table where Pete asked “What happens when a customer places an order for a Dynatrix?” (Pete’s question assumed that the group would understand that a customer might be a wholesale or retail customer or an individual purchasing directly from the company either online (via eBay) or via phone or fax. Pete’s Dynatrix Pty Ltd does not have a retail store front). Nick spoke up and said, “well, we write up a sales order form and send it to production.” Jan said, “when we get to the sales order form, usually within a week, we physically check to see if there is a Dynatrix (or number of Dynatrixs’) in stock that suits the configuration required and if there is, we pack it, label it and write stock details onto the sales form and send it over to Dave’s guys to ship it out and we also send a duplicate copy to James so he can organise the accounts. We keep a triplicate in a box in my office – I guess I should get a filing cabinet one of these days, last week Leanne tripped over the box and I had papers all over the place, half of which ended up in the bin! Ah well, we shoved most of them all back into the box in about two minutes, not a problem! I also keep ‘post it’ notes of sales orders on my office whiteboard – these usually match the triplicates in the box so I don’t need to fiddle with the papers in the box.” When the box is full, we send it to James in Accounting. Then Dave said, “well, when we get the sales order from Nick, we sign it and make notations of the date and time, then, when we pack the order onto one of the trucks for local delivery or get Toll to collect it for interstate or international delivery, we forward the sales order along with a shipping note to James in accounting. We don’t know what he does with it but we’ve always done this. We keep a photocopy of the shipping note in a ring binder in the warehouse office. When the photocopier is broken we just slap a ‘post it’ note on the order in the folder. This seems to work well because we don’t lose the details for many orders”. Then James spoke up and said, “when we receive the sales order from Nick we file it and wait for the shipping order to come in from Dave. We usually cross check all sales orders and shipping orders that are sitting on our desks every day to ascertain whether an invoice action can be taken. When we see a sales order and a shipping order for the same sale (which we ascertain by looking at the name of the customer on the order), we send the customer an invoice to the customer’s address, either their shipping or head office address – it doesn’t really matter, we just choose whichever address appears first on the order. Payment terms are net 21 days and the majority of our customers pay within this time which means that there is very little action required in following up debtors.” Pete sighed quietly to himself and then asked, “well, what happens if we haven’t got any suitable Dynatrixs in stock?” Jan said, “well, when we get the sales order from Nick and check for suitable stock, if we find that we’ve run out, we organise a purchase request and send it to Bette so that we can get the necessary materials to make more. It only takes us a few days to get the purchase request organised and sent.” Bette then spoke up and said, “when we get the purchase request from Jan, we file it for action so that purchase requests are tended to in order of date received. That’s how we prioritise things in my department! When we finally find time to get to the request, we study it and then organise purchase order forms which we complete and send to our respective suppliers. We send these in the surface mail. It usually takes about four and a half weeks before we receive dispatch confirmations and invoices from our suppliers indicating that our orders have been filled and sent. Then we send the original invoices from our suppliers, with a payment order, to James so that he can organise payment for the materials. Our job is done!” James then said, “when we receive the invoices and payment orders from Bette, we pay these immediately. We’d hate to ruin our relationships with our suppliers.” Pete sensed tensions between members of the group. He particularly noticed a strong three way tension between Nick, James and Bette. Jan seemed to be the most positive member of the group, even though sales were down, and whenever she spoke, Pete noticed that all other members of the group became anxious. Pete was beginning to see the consequences of his neglect of the firm’s business processes and sensed that if all of this were to continue, he could be out of business within a couple of years or even sooner. He is confident that the Dynatrix can adapt to changing times and will remain very popular for many years to come but he knows that he must match this fantastic product with excellent business processes. Pete calls you in as his BPM Consultant to help make sense of the current organisational approach and to provide some preliminary advice about redesigning processes so that the current downward trend in performance can be reversed. He gives you the transcript of his meeting with his directors (as seen above). He also provides you with some other basic information that he quickly gathered together for you including some Balance Sheet items (to help you to form a view of the firm’s position to invest in change) and some other miscellaneous information which might help you to determine the extent of change necessary. No other information is available to you to develop a solution. Pete states that he has at least been conscious of accumulating some cash reserves for the firm’s development and that it seems the day has come to use some (or possibly all) of these! All of this is revealed in the tables shown below. Balance Sheet Items (summarised as at June 2016) $ Cash at Bank (based on latest statement found on floor) 300,000 Debtors (estimated) 200,000 Percentage of debtors outstanding more than 2 months 22% Creditors 205,000 Stock on Hand (based on rough estimate count in warehouse) 50,500 Other Assets (including land, buildings, equipment and vehicles (straight line depreciation), investments, patents, trademarks and goodwill. 1,258,900 Other Liabilities (including bank loans, venture capital) 456,000 Loan expiry and review date 30 November, 2016 Other information (based on Pete’s investigations only; no other information is available) Item Units/Info Organisational Personal Computers (Quad Core, basic peripherals) 11 Laser Printers (Hewlett Packard, 4 years old) 3 Local Area Network 6 PCs connected Internet Access 7 PCs connected Software – Microsoft Office 2010, Microsoft Vista 12 Licences only Telecommunication Networks – Cable available to whole business Cable Telecommunications provider Optus Some client data are currently held on spreadsheets Excel and Open Office Three MS Access databases hold some data on employees Name, Address, Employee Number and Title only. A company intranet has not been established Computer literate staff (basic and intermediate levels; no power users) 22 Total product lines 3 approx. Suppliers (one in Singapore, one in Hong Kong, both have Internet access 2 approx. Customers (i.e. retail stores and some distributors) 27 approx. Retail Price for a Dynatrix $1560 Cost of producing a Dynatrix unit $850 Individual Directors’ salaries p.a. $130,000 Staff average annual income $55,000 Production time for one Dynatrix 7.5 hours Task: Preliminary Business Report (40 marks) This assignment must be completed by teams of 3 individuals. Your task is to prepare a preliminary business report for Pete. Pete has an in-house style which he expects for business reports, so the main body of your report must be structured using the following headings. A brief about what each section of the report must address is also provided. BPM and Strategy ? Advise Pete why a BPM approach should now become part of the way Pete’s Dynatrix does business. ? Introduce Pete to Business Process Management by stating in plain terms what it actually is and how it can help his business ? In describing the benefits of BPM to Pete, ensure that you briefly highlight how BPM connects to business strategy (internal and external perspectives), positioning, structure and value propositions. Briefly describe the meaning of value chains and how using BPM, in conjunction with this concept, can assist Pete to improve the business. Problem Analysis ? Pete is aware that there are a number of problems within his company and whilst he is happy for you to briefly describe these, he would like you to concentrate your efforts on the problem which you determine to be the most urgent. In relation to this problem, Pete would like you to identify the causes of the problem, the problem and the consequences of the problem; refer to the capabilities gap and the performance gap here if relevant ? Show the current ‘As Is’ process using Bizagi Modeler software ? Identify any process flow problems and/or day to day management problems; output and input problems; and problems with controls and enablers; develop a project scoping diagram to illustrate the problem which you have identified Proposed Solution ? Advise Pete what it means to develop a ‘business process architecture’ and, particularly, how valuable this can be to him and the success of the business ? Bridge the identified gap, revealed in the previous section, by describing a ‘To Be’ process; what will the ‘To Be’ process do, or not do, when the change project is rolled out ? Support your ‘To Be’ process with a BPMN process flow diagram using Bizagi Modeler software ? Are there any key aspects in your proposed solution that you should clearly describe to Pete, for example: SOA; ERP; Master Data; Core, Support and Management processes; alignment issues; etc? Solution Considerations Large BPM driven organisational changes can be extremely valuable, they are also complex undertakings impacting the organisation, its people and its use of modern technologies. ? Identify and briefly describe significant considerations that might impact ‘Pete’s Dynatrix Pty Ltd’, both during the redesign development stage and upon the implementation of your proposed solution. Some considerations might pertain to the costs of bridging the gap (time, effort, money, etc.), risks, opportunity costs, politics, etc. Recommendations ? Provide Pete with a succinct list of recommendations to conclude your report Written Assignment Administrative Details You may include a brief executive summary, table of contents and brief appendices. Do not include extensive appendices – this is a preliminary report – extensive appendices may result in a reduction of marks. Use the section headings above to structure the main body of your report (you should not need sub-headings). Pete will not read the report if it does not use the above headings in the body of your report. Pete wants to see a reasonable use of references. While textbook references can be used, Pete would prefer that you use industry research reports, case studies and any other industry-based evidence which can justify why his organisation should implement your proposed BPM solution. You do not need to specify a particular commercial solution (such as SAP or another enterprise system), although you may specify commercial solutions to help you to clarify and support your proposed solution recommendations. The report must be no longer than 2,000 words (approximately 4 to 5 pages of words, but by including diagrams and any other graphics or figures it will be considerably longer. Words in diagrams such as the Gap Model, Project Scoping Diagram and As-Is and To-Be process diagrams will not be included in the word count provided they are used to explain necessary steps and highlight critical information. If paragraphs of text are included in these diagrams, they will be included in the word count. Words in tables are included in the word count of the main body of your report. Note that the 2,000 word count does not include your cover page, your executive summary, your reference list or your appendices. Note also that 10% of the total available marks for the assignment may be deducted from your final assignment mark for every 100 words that exceed the 2000 word limit. For example, assignments of 2300 words (not including cover page, executive summary reference list or appendices) may receive a penalty deduction of 30% of the total available marks for the assignment. Please do not exceed the word limit for the assignment. It is strongly recommended that the process to produce your report be an iterative one, with interim reports and drafts produced early so that you and your partners can reflect on progress and refine the work as necessary. You might be asked in your seminars to present a brief update about the progress of your report. This is a major unit assignment, get started early as the trimester moves very quickly. Assessment Business Report (40 marks) Your report will be assessed using the marking criteria shown below: Marking Criteria Mark BPM and Strategy 15 Problem Analysis 20 Proposed Solution 20 Solution Considerations 15 Recommendations 10 Overall Quality of the Report ? Presentation ? Spelling and Grammar ? Quality and use of References 20 Total 100 (will be converted to a mark out of 40) It is expected that you and your partners will contribute significantly and equally to the team’s efforts and will therefore receive 100% of the final assignment mark out of 40. However, if you do not make a significant contribution you will receive less than 100% of the assignment mark. In particular, in the past, some members of some teams have only made a contribution in the last few days before submission – they are usually awarded a very low percentage of the assignment mark, sometimes 0%. Also note that it is not sufficient to simply research aspects of the solution that your team proposes without also contributing to the overall final report. You must normally make regular, at least weekly, contributions to the work; if you are unable to do so you must make necessary arrangements with your partners. Other team-working skills may be discussed in seminars and online in Cloud Deakin. The first page of the business report must contain the names of all team members with the proportional contribution of each team member agreed to by all team members. The total proportion must sum to (or round up to – see below) 100%. For example: Clint Eastwood: 33.3% Cameron Diaz: 33.3% Tom Cruise: 33.3% Rounded Total 100% In case of dispute, your seminar facilitator will be able to provide advice on determining each team member’s contribution, and may in certain instances intervene to determine the allocations. Individuals will be awarded a percentage of the final team mark based on the proportions reported, with the student(s) receiving the highest proportion obtaining 100% of the team marks and all other team members receiving a proportional allocation. For example, if the team above obtained a team mark of 32/40, both team members would receive the full 32 marks (they contributed equally). Online areas and getting help A ‘Written Assignment’ link is in the ‘Unit Assessment’ area in the MPM701 Cloud Deakin site (in the Unit Resources folder) and it accessible to all students enrolled in MPM701. The written assignment area contains resources to support your work for this assignment. The Written Assignment area contains a Written Assignment Discussion area for questions and discussions of a general nature about the assignment. It is open to all students so that all students can benefit. Submission instructions (Up to 5 marks may be lost if these instructions are not followed correctly) Your work must be submitted in accordance with the instructions shown below. 1. You lodge your assignment via the ‘Drop Box’ which is accessible in the Written Assignment area of the MPM701 Cloud Deakin site. 2. Your assignment must be submitted in Word format. The Word document you submit must be named using the Deakin user ID of the student who is to do the actual submission in Cloud Deakin. The format is: MPM701WrittenAssignment-DeakinuserID For example, if Clint Eastwood is going to submit an assignment via Cloud Deakin and his Deakin user ID is ‘clinte’, then the Word document would be named MPM701WrittenAssignment-clinte 3. Your names and student numbers must be at the start of the business report. Again, the front page must also contain the proportional contribution of each team member, agreed to by you and your partners. The total proportion must sum to (or round up to – see below) 100%. For example: Clint Eastwood: 33.3% Cameron Diaz: 33.3% Tom Cruise: 33.3% 4. Submit the Word document (preliminary business report) via the Written Assignment Submission link. Only ONE member of the team completes this step – that is, there must be only one submission from the group. Notes ? If you submit your assignment after 11:59pm on the due date it will be considered late. If you need to, you can look up your local time at http://www.whitepages.com.au/wp/search/time.html. ? No extensions will be considered for assignment submission due dates, unless a written request is submitted well prior to the due date and approved by the unit chair or the offcampus coordinator. ? Assignments submitted late without an extension being granted will not be marked and will therefore receive a mark of zero. Approximately three weeks after the due date, your results and feedback will be accessible in your MPM701 Cloud Deakin grades area. If there is a change to the release date, this will be announced on the front page of our MPM701 Cloud Deakin site.

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HA3042 TAXATION LAW TRIMESTER 2, 2015 INDIVIDUAL ASSIGNMENT 1 Assessment Val

HA3042 TAXATION LAW TRIMESTER 2, 2015 INDIVIDUAL ASSIGNMENT 1 Assessment Value: 20% Instructions: • This assignment is to be submitted in accordance with assessment policy stated in the Subject Outline and Student Handbook. • It is the responsibility of the student who is submitting the work, to ensure that the work is in fact her/his own work. Incorporating another’s work or ideas into one’s own work without appropriate acknowledgement is an academic offence. Students should submit all assignments for plagiarism checking on Blackboard before final submission in the subject. For further details, please refer to the Subject Outline and Student Handbook. • Answer all questions. • Maximum marks available: 20 marks. • Due date of submission: Week 4 (Melbourne); Week 6 (Sydney and Brisbane). Question 1 (5 Marks) Hilary is a well-known mountain climber. The Daily Terror newspaper offers her $10,000 for her life story, if she will write it. Without the assistance of a ghost writer, she writes a story and assigns all her right, title and interest in the copyright for $10,000 to the Daily Terror. The story is drafted and she is paid. She has never written a story before. She also sells the manuscript to the Mitchell Library for $5,000 and several photographs that she took while mountain climbing for which she receives $2,000. Requirement: Discuss whether or not the three payments are income from personal exertion. Would your answer differ if she wrote the story for her own satisfaction and only decided to sell it later? Question 2 (5 marks) Your client is a parent who lent $40,000 to her son to provide a short-term housing loan. The agreement is that the son will repay $50,000 at the end of five years. Reconsider this question in light of the following facts. The loan was made to the son without any formal agreement and without any security provided for the sum lent. In addition, the client (the mother) has informed you that she told her son that he need not pay interest. However, the son repaid the full amount after two years and included in his payment an additional amount which was equal to 5% pa on the amount borrowed. Only one cheque was presented for the total amount. Requirement: Discuss the effect on the assessable income of the parent. Question 3 (10 Marks) Scott is an accountant who purchased a vacant block of land in Brisbane on 1 October 1980. On 1 September 1986, Scott built a house on the land. At the time, the land was valued at $90,000 and the cost of construction was $60,000. The property has been rented out since construction was completed. On 1 March of the current tax year, Scott sold the property at auction for $800,000. Requirement: a) Based on the information above, determine Scott’s net capital gain or net capital loss for the year ended 30 June of the current tax year. b) How would your answer to (a) differ if Scott sold the property to his daughter for $200,000? c) How would your answer to (a) differ if the owner of the property was a company instead of an individual?

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Case Study. Incorrect administration of a blood product This incident draws at

Case Study. Incorrect administration of a blood product This incident draws attention to checking procedure roles and responsibilities for blood products. An 86 year old man was admitted with a fractured neck of femur, scheduled for surgery that afternoon. The patient’s international normalised ratio (INR) was elevated at 1.6, and the decision was made to treat this elevated level with a unit of fresh frozen plasma (FFP) prior to surgery. The medical officer (MO) went to the laboratory to collect the unit of FFP. On arrival the scientist pointed to where the FFP was located and requested the MO to sign the unit out of the laboratory in the blood register. The unit collected by the MO was allocated for another patient and labelling not yet completed. The MO signed the unit out against his patient details in the blood register without checking the product details matched. He then took the unit to the ward. On return to the ward the MO handed the FFP to the nurse caring for the patient, who was unaware of the request for transfusion. The nurse noted the lack of paperwork accompanying the FFP and sent the patient services attendant (PSA), with the unit, back to the laboratory to collect the appropriate paperwork. The PSA returned and stated that there was no paperwork for this FFP unit and that it did not need to be checked, although the laboratory staff stated they did not speak to the PSA regarding the FFP. The nurses on the ward took the word of the PSA that they did not need the paper work, and checked the FFP to the patient. The unit was group O, the patient’s blood group was group A, therefore making this an incompatible transfusion. The staff were unaware of this at the time as both medical and nursing staff were under the impression that O was the universal group for FFP as well as red cells. Later the laboratory staff noted the FFP for the patient was still in the fridge and when they checked the register realised the error. They immediately rang the ward; however the product had already been administered. As a result the patient had a mild rise in bilirubin, and his procedure was delayed as a precaution to monitor the patient for further consequences of the transfusion therapy. Assessment: Individual Critical Reflection paper Weighting: 35% Word Count: 1000 words Aim of assessment: The assessment develops individual skills for critical reflection and the application of clinical reasoning in practical situations. Students analyzed a professional practice issue in relation to the context of nursing that was discussed during group activities in the four workshop. Details Students draw on the National Safety and Quality health Service Standards and the NMBA professional competencies and standards to develop a critical response to a clinical incidents. Students self – select a clinical incident discussed in the workshops, and write an individual critical reflection paper. The incidents is: A. Incorrect administration of a blood transfusion. Students analyse the clinical incident from the perspective of a new graduate registered nurse in the first twelve months of practice. Use the following points to guide your answer 1. Provide concise description of the incident (i.e. what happened?) 2. Outline why you choose this incident and how it is relevant to your professional practice 3. Identify the relevant factors in the clinical context that potentially contributed to the incident (i.e. why did it happen… so what?) 4. If you were involved in a similar clinical situation in the future, what alternative actions would you take? 9i.e. what would you do differently… now what?) Support your answer with reference to the relevant clinical and professional standards that apply. Students directions The marking criteria and standards have been developed to guide you through the group assessment process. Please read the criteria and standards carefully. The paper must include in-text citation and a reference list at the end of the paper in the APA style 6th edition. (a minimum of five reference is expected).

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