Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

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HRM 530 ASSIGNMENT 4
Paper , Order, or Assignment Requirements

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

Justify why you selected the training method that you did.

Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Develop a survey to collect feedback from the employees who attend the training.

Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Design job and task analyses that align with the overall HRM strategy.

Design training and development systems to improve employee performance.

Use technology and information resources to research issues in strategic human resource development.

Write clearly and concisely about strategic human resource development using proper writing mechanics.

 

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Billabong’s professional consulting report

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Billabong’s professional consulting report
Paper , Order, or Assignment Requirements

The page limit includes title page, table of contents, executive summary, conclusion, as well as main tables and diagrams that are included in the body of the report.
-the organization is Billabong,If the organisation has multiple product divisions, you can choose one product category to focus on. For example, if your organisation is Unilever, you could focus on icecreams, deodorants, or another product category (as long as the category contains multiple products).
-You are a consulting team hired by the Chief Financial Officer (CFO) of your organization (see above). Your team has been asked to prepare a report to address product costing issues in the organization. Your report is to have three main parts.
Part 1 – Business Processes
Your team is required to present a value chain analysis of the product category of your organization. Your team should present:
1. A value chain model that has been tailored to the specific industry context, operations and characteristics of your organization and the selected product category.
2. The major points of cost incurrence in the value chain for your product category.
Part 2 � Costing System
Your team is to design a costing system for the product category of your organisation. The costing system must be based on the principles of Activity Based Costing (ABC). Assume that your organization has not adopted ABC and currently uses a conventional costing system. Your team should present:
1. A brief outline of what ABC is and how it differs to traditional costing systems.
2. A brief outline of the benefits and disadvantages of ABC for your specific organization.
3. Presentation of a product costing system that can be used to cost products in the product category you
have selected. The system must incorporate overhead allocation based on ABC principles. You need to:
a. Identify relevant direct cost pools and indirect activity cost pools (we recommend no more
than 6 activity cost pools).
b. Identify cost drivers for each activity cost pool.
c. Specify whether the activity cost pools are at the unit, batch, product or facility level.
Part 3 � Product Costing
Show how your costing model can be used to cost products for your business. Select one product as an example from the product category of your organization and estimate the full product cost (direct materials, direct labour, and overheads). All estimations and assumptions for direct and indirect costs and drivers must be clearly justified and referenced. Direct costs can be estimated for the selected product only. Overhead allocation rates should be estimated for all products in the product category, and then allocated to the example product, based on estimated overhead driver usage. Supporting cost data, assumptions, tables/diagrams etc. may be shown in appendices.
You can make the following assumptions:
1. All products in your product category are produced in a single factory in Australia.
2. Production is for the Australian market only.
Some cost information is publicly available, while other costs will need to be estimated based on available information and realistic assumptions. For example:
1. Direct materials: if you are costing a chocolate bar, then the main ingredients can be identified and costed (e.g. cost of flour). Remember, the costs are for the organization, not what you would pay at the supermarket!
2. Direct labour: identify the types of labour likely to be involved in manufacturing the product. Wages for different job types can be located on the Internet.
3. Overheads: some costs will be publicly available (e.g. electricity rates) while other costs will have to be estimated based on assumptions. Some overheads may be estimated from annual report information

 

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Examine the three types of inpatient or outpatient reimbursement systems?

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Compensation and Reimbursement Plans
Paper , Order, or Assignment Requirements

One way in which a MCO can control cost, quality, and access is through various structured compensation and reimbursement plans. The two most common examples are fee for service and capitation. Moreover, there are different types of reimbursement systems for inpatient and outpatient services. Answer the following questions in regard to the above information:

Examine the three types of inpatient or outpatient reimbursement systems?
Evaluate the key advantages and disadvantages of each system from the point of view of a managed care plan and the hospital?
What is the difference between capitation and FFS? Evaluate the type of market appropriate for each reimbursement method. Support your answer by providing an example of an MCO using either of these methods.
What do you understand by the term “UCR”? With what form of reimbursement is this term associated? Search current information from the Internet and evaluate the use of UCR in the managed care industry.
Reimbursement procedures are complex and detailed, especially those associated with government programs such as Medicare. Part of the regulatory requirements of Medicare is to prevent illegal billing practices such as churning, upcoding, and unbundling. You can search these topics by clicking here. You can also search on federal regulations for reimbursement procedures and fraud and compliance guidelines and education materials.

Based on your research, respond to the following questions:

Review the latest enforcement actions on this website. Identify a case where at least one of the following illegal actions was used—churning, upcoding, and unbundling.
What are some of the specific examples of actions taken against providers engaged in these practices?
After answering the above questions, read the following information:

P4P is a type of compensation method for providers based on evidence-based practices that promote better quality outcomes. Find at least two online sources of information, such as professional associations and government resources, from the South University Online library or the Internet on P4P compensation programs: one in favor of and one against this type of compensation program for providers.

Now, using the readings this week and the information gathered from the above sources:

Explain, in your own words, the negative consequences of P4P program.
Describe the market forces making this type of compensation program popular.

 

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Identify, analyse and apply the law relating to income tax, GST and FBT

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Taxation Law Case Study
Paper , Order, or Assignment Requirements

This Assessment Task relates to the following Learning Outcomes:
Identify, analyse and apply the law relating to income tax, GST and FBT
Explain the relevant tax laws and related legal precedents and apply them to a problem or fact situation.
Determine a particular taxpayer’s final income tax, GST and FBT liability.
Present verbally and in writing conclusions as to the tax implications arising from a particular set of facts.

Required

Assume you are employed as a graduate tax accountant and have been asked to detail to your manager, the Australian income tax implications of the following facts relating to Mrs Gilling, who is a major client of the accounting firm that you work for. In your analysis you should specifically address the following facts:

Entering into the agency contract
Benefits paid by Alesse to Mrs Gilling for travel to negotiate the terms of the agency and luggage set
Cost of attending annual launch paid by Bronx
Product support payments etc paid by Bronx to Alesse
Sale of 20% of shares in Bronx by Mrs Gilling
New showroom CGT cost base
Insurance payment and cost of hail damage
Silvio staying in Australia permanently

As you are detailing the tax implications for your manager, who will ultimately draft the letter of advice, you should provide comprehensive written analysis including the justification and authority for your conclusions, relevant sections and case law. Calculations without written analysis will not be sufficient.

There is a word limit of 1500 words.

You are required to address issues with a focus on the 2016 year.

You are not required to consider the application of the Small Business CGT concessions.

Note that although you are the client of Mrs Gillings you need to address any income tax issues that arise from the facts that impact Mrs Gillings, Bronx and Silvio. You can ignore the tax implications to Alesse for the purposes of this case study.

You should always provide a reference when you use another’s words and a bibliography is required.

With respect to any calculations provided to your manager it is recommended (but not essential and no marks will be lost if you do not) that you use an Excel spread sheet to provide the detail.

The Facts

Mrs Gilling owns 100% of the shares in Bronx Lighting Pty Ltd ‘Bronx’ as at 1 July 2015. Bronx supplies and installs lighting for large commercial projects and has undergone substantial growth in the last two years. The business employs 45 staff including Mrs Gilling’s son and daughter (responsible respectively for the marketing and finance aspects of the business).

Bronx has negotiated a sole agency agreement with a high profile lighting system manufacturer located in Italy (‘Alesse’). This sole agency will add substantially to the turnover of Bronx. Under the sole agency agreement Bronx will promote and sell the Alesse lighting systems in Australia.

Mrs Gilling travelled to Italy in November 2015 to negotiate the terms of the sole agency agreement, with Bronx spending $9,500 on travel costs as well as $10,500 in legal fees. The agreement was signed on 1 March 2016. Alesse paid for a number of formal dinners and local sightseeing trips (valued at A$850) and a leather travel set (valued at A$2,500) for Mrs Gilling whn she was in Italy.

The final contract negotiated with Alesse includes the following terms:

Bronx will be the sole supplier of Alesse lighting systems in Australia for five years from 1 March 2016 and Bronx will pay $205,000 for the sole agency rights of sale and distribution.
Bronx must establish a showroom in the Sydney CBD to display only the Alesse brand of lighting systems.
Mrs Gilling, with her son and daughter will travel to Italy once every 12 months to attend the annual launch of the Alesse product range. The cost of travel, accommodation to attend the annual launch and food while travelling will be paid by Bronx. It is envisaged that Mrs Gilling, her son and daughter will all attend the launch but also do some sightseeing during their stay.
Product support, information sheets and marketing material will be supplied by Alesse for a fee payable by Bronx. The fee is a fixed charge per month of $5,000 irrespective of the amount of support provided by Alesse.
Alesse will send the marketing manager from the Italian head office to Australia each year to be available to Bronx for sales pitches and marketing campaigns. Bronx will pay for the cost of the marketing manager’s travel and accommodation for the month that he is in Australia.

To fund the purchase of a new showroom, Mrs Gilling decided to sell 20% of her shares in Bronx on 1 February 2016 to an arms-length investor for $1,500,000. The $1,500,000 was paid to Mrs Gilling in instalments of $500,000 in each month of February 2016, May 2016 and August 2016 and legal fees associated with sale of the shares totalled $21,900 and were paid by Mrs Gillings.

Mrs Gilling had originally acquired 100% of the shares in Bronx in January 2000 for $256,000 from her ex-husband after their divorce was finalised. Although the shares in Bronx were independently valued at $350,000 as at January 2000 Mrs Gilling’s ex-husband applied a discount to the sale price due to the upsetting personal circumstances. Mrs Gilling incurred legal fees associated with the purchase of 100% of the shares of $6,500.

A new showroom was purchased for $1,500,000 by Mrs Gilling in her own name on 1 March 2016 and is made available to Bronx to display the Alesse lighting systems. Mrs Gilling charges rent to Bronx at a commercial rental charge however before the showroom could be used by Bronx Mrs Gilling had to arrange a coat of paint ($7.600) and new flooring ($16,600) throughout the premises on 10 March 2016.

One month into the agreement, in April 2016, the showroom was damaged by a wild hail storm resulting in the closure of the showroom for 3 weeks for repair (costing $85,000) and structural work to the building (costing $180,000). Mrs Gilling claimed compensation from her insurance company to cover the cost of the repairs and structural work. The insurance company argued that the need for the structural work actually existed when the premises was purchased by Mrs Gilling. Accordingly the insurance company would not pay the claim for the total amount. Ultimately Mrs Gilling settled for a payment totalling $85,000 to cover both the repairs and structural work to the building.

The Italian marketing manager, Silvio, came to Australia with his wife and two children on 1 April 2016 and loved it so much that they decided to stay in Australia indefinitely. Silvio resigned from his employment with the Alesse and takes on part time employment in Australia until something more permanent arises. Silvio does own an investment property in Italy but does not own a family residence there. The two children will attend school in Australia and Silvio and his wife are looking at purchasing an apartment in Sydney. Alesse pays Silvio a lump sum of $90,000 for Silvio’s promise not to work for a competitor in the next 12 months starting 1 April 2016.

 

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Discuss the elements of the case that relate to human rights.

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Australia human services case Study Report
Paper , Order, or Assignment Requirements

SELECTED CASE STUDY: Write a summary of your selected case study to provide a background of the case. This can be written similarly to the case study information provided to you, however, you may need to consider your word count and that an even briefer summary may be optimal.

A) Human Rights
Discuss the elements of the case that relate to human rights. Convention on the Rights of Persons with Disabilities

Are there are any articles listed within these documents that are relevant to your selected case study?

B) Ethical Dimensions
Discuss the elements of the case that relate to ethics.

Are you able to identify an ethical dilemma? If so, can you identify the two conflicting alternatives? Or the conflicting principles e.g client self-determination versus confidentiality (example)

Does confidentiality need to be considered?

Are there issues around gaining consent to exchange information?

Is there a relevant section in the code that is applicable to your case study?

C) Theoretical Approaches
Consider the theory that you have learnt about in this course as well as other courses (if applicable) what theoretical approaches could be applied to inform your assessment and intervention?

For example Systems theory addresses the significance of relationships and how identifying inter-connections can assist us to understand how people influence each other (Chenoweth & McAuliffe, 2015). Persons identified within the microsystem can be drawn upon as avenues of support to a client.

D) Exploration of possible interventions
Consider what possible interventions would best meet the needs of your client. For example, a client could be referred to Centrelink to apply for a crisis payment or to a financial counsellor to assist with a budget .

You can be specific here e.g After discussing with the client and they have agreed, a referral could be organized to Relationships Australia so counselling may be undertaken to address . (example only)

E) References
Include your reference list here in APA 6 referencing format.

Task: Students will be required to choose ONE of the SIX specified case studies and prepare a report (with headings according to a specified report template) addressing the following aspects of the case study:

human rights and ethical dimensions evident in the case;

theoretical approaches that inform assessment and interventions, and;

possible interventions and organisations/agencies that could serve as points of referral/assistance.

 

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How can The King Company reduce labor costs and still save as many jobs as possible?

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CASE 2 AND SLP CEV
Paper , Order, or Assignment Requirements

Assignment Overview

Click both The King Company Background and Staffing at the King Company to review information that is needed for this Case 2 assignment.

Case Assignment

Address the following questions in a well-integrated case assignment:
?How can The King Company reduce labor costs and still save as many jobs as possible?
?How might up-to-date job analysis information aid King in determining how to reduce labor costs?
?Discuss the short-term and long-term implications of downsizing. Be sure to also discuss possible EEO issues that may occur in downsizing.

Bring in information from at least 4 sources from the Trident library to help strengthen and validate your discussion.

When possible, provide private-sector employer examples of HRM programs, systems, processes, and/or procedures as you address the assignment requirements. Provide names of the employers. Use different employer examples in this course than what has been used previously in your other papers and courses.

Paper length: 4-5 pages (not counting the cover and reference pages).

Assignment Expectations

Your paper will be evaluated using the criteria as stated in the Case rubric. The following is a review of the rubric criteria:
?Assignment-Driven: Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?
?Critical Thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?
?Business Writing: Is the essay logical, well organized and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?
?Effective Use of Information: Does the submission demonstrate that the student has read, understood, and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student?s use of relevant and quality (library?) sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?
?Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?
?Timeliness: Has the assignment been submitted to TLC (Trident?s learning management system) on or before the module?s due date?

Assignment

When business improves for The King Company, the company plans to build a facility in Portland, OR. Research and explain the demographic characteristics of the Portland labor market. Would the company find the diversity and the skill levels needed to build its technology component? Discuss. If not, where is the closest location to Portland you would recommend and why?

SLP Assignment Expectations

Your paper will be evaluated using the criteria as stated in the SLP rubric. The following is a review of the rubric criteria:
?Assignment-Driven: Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?
?Critical Thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?
?Business Writing: Is the essay logical, well organized, and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?
?Effective Use of Information: Does the submission demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student?s use of relevant and quality (library?) sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?
?Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?
?Timeliness: Has the assignment been submitted to TLC (Trident?s learning management system) on or before the module?s

 

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Explain how thinking has changed regarding the understanding of students with disabilities. How has legislation and litigation influenced the education of students with disabilities?

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Write an essay of 1,000-1,250 words in which you address the social implications of attitude, legislation, and litigation on the lives of students with disabilities. Include the following components in your essay:

  1. Explain how thinking has changed regarding the understanding of students with disabilities. How has legislation and litigation influenced the education of students with disabilities?
  2. There are many challenges facing educators, which include increasingly higher standards and teacher accountability for student performance. What do you predict will happen to students with disabilities in the current educational climate and special education in the future?
  3. What was your initial response during your first personal encounter with an individual with a disability? Based on your current knowledge and experiences, how would your response be different now?SS
 

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Can you re-create Hydrox through a name change? What kind of brand name could compete with Oreo? (Most people unfamiliar with Hydrox think it is a cleaning product.) Develop five (5) possibilities for a new name. Pick the best out of five and give your reasoning.

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What is your favorite brand of sandwich cookie? If you are like most Americans, chances are it is Oreo. In fact, Oreos are so popular that many people think Oreo was the original sandwich cookie. But they are wrong. Sunshine first marketed its Hydrox sandwich cookie in 1908. Hydrox thrived until 1912, when Nabisco (now part of Kraft) launched Oreo. With Nabisco’s superior distribution and advertising, Hydrox was soon outmatched. By 1998, Hydrox sales totaled $16 million, while Oreo’s revenues were at $374 million. Hydrox has been purchased by Keebler (subsequently purchased by Kellogg), whose elves are trying to give the cookie a major facelift. You are part of the Keebler team deciding what to do with the Hydrox brand.

Activities

  1. Can you re-create Hydrox through a name change? What kind of brand name could compete with Oreo? (Most people unfamiliar with Hydrox think it is a cleaning product.) Develop five (5) possibilities for a new name. Pick the best out of five and give your reasoning.
  2. How can you package your renewed sandwich cookie to make it more attractive on the shelf than Oreo? What about package size? Draft a brief packaging plan for the new Hydrox (or whatever name you chose).
  3. Can you modify the original formula to make something new and more competitive? Will a brand extension work here? Why or why not?
 

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Identify the television show or recent movie you watched, and introduce the brand of a consumer product that you found was featured in the plot of the story. Discuss the type of consumer product (convenience, shopping, specialty, unsought) you identified in the plot of the story. Explain your answer.

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Goods and Services Marketing

The success of a product or a company in the marketplace is highly dependent on the target markets ability to distinguish a given product from another. One way this is accomplished is through branding. When it comes to branding, companies must make complex decisions that will have a prolonged effect on the perception of the product and company in the marketplace. In this discussion, you will discuss product placements based on brand name marketing in the film industry.

Scenario:

Product placement deals have been a common practice in the film industry for quite some time, but the focus on placing popular brands in movies and television shows was never as important as it is today. To execute this Assignment, watch one of your favorite television shows or a recent popular movie and discover a brand of a product that is featured in the plot of the story. Pay close attention, sometimes it can be tricky to identify a popular brand being featured if your mind is not consciously looking for it.

Directions to complete this Assignment:

  • Read Chapter 10 in your textbook to understand how companies make branding decisions.
  • Download an explanation of marketing uses for branding here.
  • Watch the video interview segment with a well-known management consultant, Tom Peters, by going to the YouTubeâ„¢ video at: https://www.youtube.com/watch?v=pgyLq7m1WJA to view Brand, Design, and Differentiation (Tom Peters Company ©1999-2014) to supplement your understanding of product branding Filmed by BVO in 2009.

Used by permission of Tom Peters. See www.tompeters.com for additional information.

Checklist: In 250 words or more, answer the following questions:

  1. Identify the television show or recent movie you watched, and introduce the brand of a consumer product that you found was featured in the plot of the story.
  2. Discuss the type of consumer product (convenience, shopping, specialty, unsought) you identified in the plot of the story. Explain your answer.
  3. Discuss how the television show or movie increases or decreases the brand equity of the product.
  4. Describe the brand strategy of the product you identified within the plot of the story.

Directions for Submitting this Assignment:

Review the grading rubric below before beginning this activity. Respond in a Microsoft Word document in a minimum of 250 words to the checklist items above using APA format and citation style. Make sure to include an additional Title and references page.

For additional help with your writing and APA citation, please visit the Kaplan University Writing Center accessed from the home area of this course. Save your Assignment titled per the example (Ex: TAllen-MT219 Assignment-Unit 7.docx) and submit your file by selecting the Unit 7: Assignment Dropbox by the end of Unit 7

 

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